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Date/Time: Tue, 23 Apr 2019 19:04:02 +0000



some charts not up to current date

Support Request:
[2019-02-12 01:08:33]
philipvitale - Posts: 10
I started up SC this morning and the message log would not stop scrolling and reading this message:

ESH19 Renko 2t #10 | + Error reading record for update Intraday chart. Error reading records from the file C:\SierraChart\Data\ESH19.scid. Error: Windows error code 23: Data error (cyclic redundancy check). | 2019-02-11 20:06:17

I don't know why this happened, but most of my charts will not go past Feb. 6.

Thanks,

Phil
[2019-02-12 01:36:23]
Sierra Chart Engineering - Posts: 71130
You have a serious problem with the storage drive on your system. Shutdown Sierra Chart and resolve this first:

Error: Windows error code 23: Data error (cyclic redundancy check).

You can run an Internet search for this particular error to learn about how to resolve this. Perhaps just running a Windows Check Disk operation will be enough.

And once the error is resolved, re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-12 02:13:41
[2019-02-12 11:29:56]
philipvitale - Posts: 10
That sucks, I just bought this computer. I did the windows check and it said it was fine. Could I just use a external hard drive instead of trying to fix the internal one?

Thanks,

Phil
[2019-02-12 19:50:42]
Sierra Chart Engineering - Posts: 71130
Follow these instructions here to delete the ESH19.scid file:
https://www.sierrachart.com/index.php?page=doc/IntradayDataEditor.html#DeletingDataFile

This probably will clear up the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-12 20:47:25]
philipvitale - Posts: 10
Thank you, that worked. I appreciate the help.

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