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Date/Time: Sun, 17 Feb 2019 23:37:50 +0000



Bitfinex data issues

Support Request:
[2019-02-12 00:32:07]
User465507 - Posts: 39
I've noticed past few days seems like Bitfinex data isn't updating. I'll need to constantly delete/download in order rot keep it updated. I'm on version 1872.
[2019-02-12 00:52:49]
User465507 - Posts: 39
Also seems like the pricing has changed... everything on finex has more decimal places so now the right hand side price scale on my charts are huge.
[2019-02-12 03:07:59]
Sierra Chart Engineering - Posts: 69001
The real-time and historical data issue with Bitfinex which existed on one of our servers is now resolved.

Check the Price Display Format:
https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#PriceDisplayFormat
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-12 04:58:04]
User465507 - Posts: 39
cool, well it seems like the issue is something else then - my vertical price scales on all bitfinex charts have just blown out and taken up heaps more space than necessary.
image1.png / V - Attached On 2019-02-12 04:57:36 UTC - Size: 11.4 KB - 12 views
Attachment Deleted.
[2019-02-12 05:06:42]
Sierra Chart Engineering - Posts: 69001
Set the Tick Size and Price Display Format as you require in Chart >> Chart Settings and that will correct this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-12 18:08:18
[2019-02-12 22:29:57]
User465507 - Posts: 39
It's set to auto-set. It seems to have come at the same time as the data feed issue. All my right hand price scale columns (specifically for Bitfinex) are excessively fat, even in other instances of Sierra I'm running.
image2.png / V - Attached On 2019-02-12 22:29:51 UTC - Size: 2.9 KB - 4 views
[2019-02-13 00:29:07]
Sierra Chart Engineering - Posts: 69001
Uncheck the Auto Set from Data Feed option.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-13 02:40:01]
User465507 - Posts: 39
Ok, I've done that, but nothing has changed.
[2019-02-13 04:04:59]
Sierra Chart Engineering - Posts: 69001
To correct the scale, reload the chart with Chart >> Reload and Recalculate.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-13 04:12:05]
User465507 - Posts: 39
still not having an effect. it's strange. it happened with the bitfinex data issue...
[2019-02-13 04:32:23]
Sierra Chart Engineering - Posts: 69001
Provide an image of the chart or Trade DOM, by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-13 04:35:57]
Sierra Chart Engineering - Posts: 69001
We used both a tick size and price display format of:

0.0001

This is what we see:
http://www.sierrachart.com/image.php?Image=1550032552356.png
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-14 23:56:36]
User465507 - Posts: 39
Attached. Ok seems like duplicate chart doesn't work either. But I noticed if I create a new chart throuhg find symbol it seems to be opkay. Just means I have to go through all my chart and set it up again. weird.
image1.png / V - Attached On 2019-02-14 23:55:05 UTC - Size: 40.71 KB - 5 views
Attachment Deleted.
image2.png / V - Attached On 2019-02-14 23:55:16 UTC - Size: 12.92 KB - 4 views
[2019-02-15 00:31:52]
User465507 - Posts: 39
OK I figured it out: it's the volume study, "Volume - Bitcoin (Hidden)." As soon as I remove it the formatting returns to normal and the price scale shrinks to fit the actual price.
[2019-02-15 18:08:04]
Sierra Chart Engineering - Posts: 69001
Do you know why that Volume study is not displaying any scale?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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