Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 25 Apr 2024 11:17:37 +0000
Frequent reconnects to SC Real-time data
View Count: 564
| [2019-02-11 13:01:29] |
| User75002 - Posts: 117 |
|
Hello, This morning, I noticed SC is frequently reconnecting to the SC data feed every few minutes. I forced a disconnect and reconnect to connect to a different data server and it is still occurring. I was initially connected to ds6 (8.18.161.133) and now on ds7 (8.18.161.135). Performing a continuous ping to the server does not drop packets during the reconnect. Socket (5) | Socket gracefully closed by remote side. | 2019-02-11 07:49:06 Socket (5) | Closed. | 2019-02-11 07:49:06 Opened cached Intraday file: C:\SierraChart\Data\NQH19.scid | 2019-02-11 07:49:07 Opened cached Intraday file: C:\SierraChart\Data\YMH19.scid | 2019-02-11 07:49:07 Opened cached Intraday file: C:\SierraChart\Data\RTYH19.scid | 2019-02-11 07:49:07 Opened cached Intraday file: C:\SierraChart\Data\GGCJ19.scid | 2019-02-11 07:49:07 Opened cached Intraday file: C:\SierraChart\Data\GCLH19.scid | 2019-02-11 07:49:07 Opened cached Intraday file: C:\SierraChart\Data\6JH19.scid | 2019-02-11 07:49:07 Opened cached Intraday file: C:\SierraChart\Data\6NH19.scid | 2019-02-11 07:49:07 Opened cached Intraday file: C:\SierraChart\Data\USDX.scid | 2019-02-11 07:49:07 Opened cached Intraday file: C:\SierraChart\Data\6EH19.scid | 2019-02-11 07:49:10 Opened cached Intraday file: C:\SierraChart\Data\GHGH19.scid | 2019-02-11 07:49:13 Opened cached Intraday file: C:\SierraChart\Data\ZSH19.scid | 2019-02-11 07:49:16 Opened cached Intraday file: C:\SierraChart\Data\ZNH19.scid | 2019-02-11 07:49:19 Opened cached Intraday file: C:\SierraChart\Data\ZWH19.scid | 2019-02-11 07:49:19 Opened cached Intraday file: C:\SierraChart\Data\GNGH19.scid | 2019-02-11 07:49:22 Opened cached Intraday file: C:\SierraChart\Data\ZBH19.scid | 2019-02-11 07:49:46 SC Data - All Services | Real-time data for symbol GGCJ19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol GGCM19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol GHGH19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol GHGK19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol ESH19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol ESM19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6AH19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6AM19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6BH19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6BM19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6JH19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6JM19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6CH19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6CM19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6EH19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6EM19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6NH19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol 6NM19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol NQH19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol NQM19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol RTYH19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Real-time data for symbol RTYM19 is currently unavailable. | 2019-02-11 07:50:53 SC Data - All Services | Received security definition for symbol 6AH19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6AH19 has been restored. | 2019-02-11 07:50:54 Intraday data recording state for symbol 6AH19 is set to download 'Pending'. | 2019-02-11 07:50:54 HD Request # 1864 | Downloading Intraday chart data for 6AH19 to the file 6AH19.scid. Service: cme | 2019-02-11 07:50:54 HD Request # 1864 | Download start date-time: 2019-02-11 07:49:55.000 | 2019-02-11 07:50:54 HD Request # 1864 | Using server: ds7.sierracharts.com port 10149 | 2019-02-11 07:50:54 Socket (5) | Creating socket. | 2019-02-11 07:50:54 Socket (5) | Connecting to IP: 8.18.161.133. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol GHGK19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol GHGK19 has been restored. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol GGCJ19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol GGCJ19 has been restored. | 2019-02-11 07:50:54 Intraday data recording state for symbol GGCJ19 is set to download 'Pending'. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol GGCM19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol GGCM19 has been restored. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol GHGH19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol GHGH19 has been restored. | 2019-02-11 07:50:54 Intraday data recording state for symbol GHGH19 is set to download 'Pending'. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6JH19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6JH19 has been restored. | 2019-02-11 07:50:54 Intraday data recording state for symbol 6JH19 is set to download 'Pending'. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol ESM19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol ESM19 has been restored. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6BH19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6BH19 has been restored. | 2019-02-11 07:50:54 HD Request # 1864 | Setting DTC encoding to Binary VLS | 2019-02-11 07:50:54 HD Request # 1864 | Sending historical data logon request message. | 2019-02-11 07:50:54 Intraday data recording state for symbol 6BH19 is set to download 'Pending'. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6EH19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6EH19 has been restored. | 2019-02-11 07:50:54 Intraday data recording state for symbol 6EH19 is set to download 'Pending'. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol RTYM19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol RTYM19 has been restored. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6AM19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6AM19 has been restored. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6JM19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6JM19 has been restored. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6BM19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6BM19 has been restored. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6EM19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6EM19 has been restored. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol NQM19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol NQM19 has been restored. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6CM19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6CM19 has been restored. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol NQH19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol NQH19 has been restored. | 2019-02-11 07:50:54 Intraday data recording state for symbol NQH19 is set to download 'Pending'. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol RTYH19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol RTYH19 has been restored. | 2019-02-11 07:50:54 Intraday data recording state for symbol RTYH19 is set to download 'Pending'. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol ESH19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol ESH19 has been restored. | 2019-02-11 07:50:54 Intraday data recording state for symbol ESH19 is set to download 'Pending'. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6NH19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6NH19 has been restored. | 2019-02-11 07:50:54 Intraday data recording state for symbol 6NH19 is set to download 'Pending'. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6CH19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6CH19 has been restored. | 2019-02-11 07:50:54 Intraday data recording state for symbol 6CH19 is set to download 'Pending'. | 2019-02-11 07:50:54 SC Data - All Services | Received security definition for symbol 6NM19 | 2019-02-11 07:50:54 SC Data - All Services | Real-time data for symbol 6NM19 has been restored. | 2019-02-11 07:50:54 HD Request # 1864 | Requesting Intraday data. Start date-time: 2019-02-11 07:49:55. Record interval: 0. Symbol: 6AH19 | 2019-02-11 07:50:54 HD Request # 1864 | Decompressing data. | 2019-02-11 07:50:54 HD Request # 1864 | Receiving Intraday data for 6AH19 starting at 2019-02-11 07:49:55 | 2019-02-11 07:50:54 HD Request # 1864 | Timestamp of first Intraday data file record written: 2019-02-11 07:50:10 | 2019-02-11 07:50:54 Socket (5) | Shutdown started. Waiting for graceful close. | 2019-02-11 07:50:54 Historical data download thread signaled to stop. | 2019-02-11 07:50:54 HD Request # 1864 | Received 11 records from 2019-02-11 07:49:55 to 2019-02-11 07:50:17 (22.0 seconds) and wrote 10 records for 6AH19 | 2019-02-11 07:50:54 HD Request # 1864 | Completion time: 0s | 2019-02-11 07:50:54 HD Request # 1864 | Intraday data download complete for 6AH19. Unique request ID: 1864 | 2019-02-11 07:50:54 Removed historical data download ID 1864 | 2019-02-11 07:50:54 Real-time Intraday chart data file updates started for 6AH19 | 2019-02-11 07:50:54 Intraday chart data file opened for 6AH19 | 2019-02-11 07:50:54 |
| [2019-02-11 13:38:06] |
| |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-11 13:38:12
|
| [2019-02-11 14:21:14] |
| |
|
This should now be resolved. There was a problem with one of the software updates. If you have any further problem let us know. We will do it more deeper examination of the problem after the close. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: