Login Page - Create Account

Support Board


Date/Time: Tue, 23 Apr 2019 19:08:28 +0000



Trade Simulation Mode On In Sierra Chart Instance #2

Support Request:
[2019-02-08 13:53:13]
User94606 - Posts: 118
I upgraded to version 1870 yesterday and noticed that on Sierra Chart instance #2, when I toggle between Trade Simulation Mode on and off, my default account settings (real account/Sim1) are not displayed correctly. I need to manually set everything again so I set all my "real" accounts and disabled "Trade Simulation Mode on" and save all and then enabled "Trade Simulation Mode on" again. When I disabled the "Trade Simulation Mode on" again, my Sim1 account still displays as a default account. Before the upgrade, my default accounts were saved and displayed correctly based whether or not was in Trade Simulation Mode on or off. This issue is not happening in instance #1 (primary) only on the secondary instance

Any assistance is appreciated.
[2019-02-08 16:15:01]
Sierra Chart Engineering - Posts: 71130
This is how it works. It is valid to use a simulation account even with Trade Simulation Mode disabled in a sub instance. So disabling Trade Simulation Mode will not change the Trade Account in the Trade Window in a sub instance.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-08 16:38:31]
User94606 - Posts: 118
On the primary instance (Instance #1) of Sierra Chart, the behavior is different. I can enable and disable "Trade Simulation Mode On" and the settings stick. In other words, if I enable "Trade Simulation Mode On" I only see the Sim1 account displayed. If I disable "Trade Simulation Mode On", I only see my real accounts and when you click on the account drop down, the Sim1 account is not even listed. This is the behavior for Sierra Chart instance #1 and #2 prior to the upgrade to 1870.

After the upgrade to version 1870, this issue only occurs in Sierra Chart instance #2. If I disabled "Trade Simulation Mode On", and select my real account and save it. And when I enable "Trade Simulation Mode On" again, and disabled it, my settings are gone and it defaults to Sim1 regardless if "Trade Simulation Mode On" is enabled or disabled. I also noticed that when I disabled "Trade Simulation Mode On" in instance #2, I see my real accounts and the Sim1 account in the account drop down
[2019-02-10 15:55:16]
User94606 - Posts: 118
I have not received a response back. Should I uninstall and install version 1853 of SierraChart? I am not sure if version 1853 is still available for download but that this is version I was running without any issues until I upgraded to 1870.
[2019-02-10 22:04:21]
Sierra Chart Engineering - Posts: 71130
The behavior that we described in post #2 is how it works now.

I also noticed that when I disabled "Trade Simulation Mode On" in instance #2, I see my real accounts and the Sim1 account in the account drop down
Yes this does make sense because both of those types of trade accounts are valid in a sub instance.

You can go back to version 1853:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#Rollback
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-10 22:04:49
[2019-02-11 01:38:41]
User94606 - Posts: 118
Would this issue with instance #2, be addressed in future releases?
[2019-02-11 03:23:03]
Sierra Chart Engineering - Posts: 71130
We will have to add an option to have it work like it did previously.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-11 03:42:10]
User94606 - Posts: 118
Would it possible to know which future version this would be addressed? That way, I would not upgrade until the version is available
[2019-02-11 04:05:18]
Sierra Chart Engineering - Posts: 71130
It should not be longer than two weeks. So just wait two weeks and whatever version is available that will be the one.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-11 04:05:40
[2019-02-11 05:24:41]
User94606 - Posts: 118
I just tried the installing version 1853 and got an error. I pressed the send button to send the logs
[2019-02-11 06:13:55]
User94606 - Posts: 118
see attached log file for error message
Private File
[2019-02-11 19:50:53]
Sierra Chart Engineering - Posts: 71130
The installation of Sierra Chart is successful according to that installer log. What is the exact error you are seeing?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-12 00:44:39]
User94606 - Posts: 118
I tried rolling back to version 1853 with no success. I used the Sierra Installer (see attachment) and got an error. I also attached the log file. Is the only way to install version 1853 is thru the Installer?
imageSierra Installer.jpg / V - Attached On 2019-02-12 00:43:26 UTC - Size: 142.01 KB - 27 views
Private File
[2019-02-12 20:28:34]
Sierra Chart Engineering - Posts: 71130
There is no need to go back to a previous version at this time. We have added the required option. Update to the latest prerelease:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

If you have a problem updating let us know.

The option is Global Settings >> General Trade Settings >> SelectNonSimTradeAccountOnEnteringNonSimModeInSubInstances
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-13 00:47:58]
User94606 - Posts: 118
Thank you so much for addressing. I really appreciated it!
[2019-02-14 21:08:03]
User94606 - Posts: 118
per the recommendation on this support thread, I installed the prelease version (version 1874) earlier this week. I noticed today that Sierra Chart instance #1 did not respond after running for about 2 hours (see attachment). This happened twice today. Because it was unresponsive, I had to use the Windows Task Manager to kill the process. For Sierra Chart instance #2, I was able to close it by clicking on exit.

I did not see any logs created today (Feb 14, 2019) under SierraChart -> logs folder. The last log file was created on Feb 12, 2019
imageConnection Socket Issue.jpg / V - Attached On 2019-02-14 21:04:51 UTC - Size: 412.9 KB - 16 views
[2019-02-14 21:09:16]
Sierra Chart Engineering - Posts: 71130
We are looking into this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-14 22:07:46]
Sierra Chart Engineering - Posts: 71130
The not responding condition has been discovered and resolved and we are going to be releasing a new version in about 20 to 30 minutes. It will be version 1875. We do apologize for the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-14 22:08:27
[2019-02-14 22:57:28]
User94606 - Posts: 118
Thanks. Would I do a download prelease or download current version? Is there a way to know when this will be available?
[2019-02-14 23:12:30]
Sierra Chart Engineering - Posts: 71130
It is available now and you just need to do Help >> Download Current Version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-02-15 12:04:46]
AlexPereira - Posts: 128
I don't know if its a problem or not... if not, just for info or possible help, but in 1875, if "Select Non-Sim Account on Entering Non-Sim Mode in SubInstances" in the subinstance, its impossible to be:

MAIN-> SIM Mode
SubIntances -> Sim1 account

On the SubIntances on SIM off and when Main in is sim, ( as indicated by the documentation as one of the SIM methods for subinstances ) will always point to real broker account. Disabling that "Select Non-Sim Account on Entering Non-Sim Mode in SubInstances" on the subinstance, makes it possible to select Sim1 account in subinstance while Main/Server is on Sim Mode.
Date Time Of Last Edit: 2019-02-15 12:05:57
[2019-02-15 16:29:40]
AlexPereira - Posts: 128
Also, and sorry for a little offtopic, but while testing this I have found that "Bid/Ask triggered" and "MIT Client Limit" orders issued on server/MAIN appear on subinstances as "unknown" order types, and can't be managed.

Could this be fixed ?
[2019-02-16 02:35:21]
Sierra Chart Engineering - Posts: 71130
In regards to post #21, this is true and we will update the documentation and maybe the setting name needs to change.

In regards to post #22, we are looking into this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-16 02:35:28

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account