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Date/Time: Thu, 07 Jul 2022 17:19:18 +0000



SC data feed - connection probs

View Count: 919

[2013-11-13 18:02:54]
User14266 - Posts: 225
I've been having connection problems all morning. It could be on my end? Not sure.

Software version: 1044 | 2013-11-13 12:00:31
Usage end date: 2013-12-11 | 2013-11-13 12:00:31
Enabled for: Sierra Chart Historical Data Service. | 2013-11-13 12:00:31
Enabled for: Sierra Chart Real-Time Futures Data Service for Trading Services. | 2013-11-13 12:00:31
Active service: CTS T4 | 2013-11-13 12:00:31
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-11-13 12:00:31
2013-11-13 12:00:31 Local computer clock time | 2013-11-13 12:00:31
2013-11-13 18:00:31 GMT time | 2013-11-13 12:00:31
2013-11-13 12:00:31 Time zone adjusted time | 2013-11-13 12:00:31
Time difference to server time: 1 seconds. | 2013-11-13 12:00:31
Program path: C:\SierraChart\ | 2013-11-13 12:00:31
Data Files path: C:\SierraChart\Data\ | 2013-11-13 12:00:31
OS Version Number: 6.2 | 2013-11-13 12:00:31

Checking for new symbol settings for cts | 2013-11-13 12:00:31

CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2013-11-13 12:00:36
Resolved address fix-sim.t4login.com to IP 69.44.110.196 | 2013-11-13 12:00:36
Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2013-11-13 12:00:57
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-11-13 12:00:57
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-13 12:00:57
To prevent further connection attempts, select File >> Disconnect. | 2013-11-13 12:00:57
CTS FIX: Disconnected. | 2013-11-13 12:00:57
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-13 12:00:57

CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2013-11-13 12:01:02
Resolved address fix-sim.t4login.com to IP 69.44.110.196 | 2013-11-13 12:01:02

[2013-11-13 18:03:07]
User14266 - Posts: 225
I do have internet access.
[2013-11-13 18:07:11]
ganz - Posts: 1048
User14266

live server is working fine
[2013-11-13 18:11:02]
Sierra Chart Engineering - Posts: 103700
We can connect currently:
CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2013-11-13 18:09:38
Resolved address fix-sim.t4login.com to IP 69.44.110.196 | 2013-11-13 18:09:38
The size of the Receive socket buffer is: 524288 | 2013-11-13 18:09:38
The size of the Send socket buffer is: 32768 | 2013-11-13 18:09:38
The network socket is connected. | 2013-11-13 18:09:38
The socket starting SSL connection. | 2013-11-13 18:09:38
SSL socket is now connected. | 2013-11-13 18:09:39
The size of the Receive socket buffer is: 1024000 | 2013-11-13 18:09:39
The size of the Send socket buffer is: 16384 | 2013-11-13 18:09:39
CTS FIX: Sending the Logon message. | 2013-11-13 18:09:39

CTS FIX: Connected to data and trade server. | 2013-11-13 18:09:40

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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