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Date/Time: Sat, 02 Jul 2022 21:26:16 +0000



unable to connect to TWS posted this moprning 11-13 14:Unable to paste log

View Count: 1402

[2013-11-13 16:19:13]
Frank A Errico SR - Posts: 22
Unable to connect to TWS. Sent in request this am 2013 14:41:43. Unable to copy log and past log? I press copy but cannot paste
[2013-11-13 16:32:25]
Sierra Chart Engineering - Posts: 103558
Please open the Message Log with Window >>Show/Hide Message Log.

Press the Send For Analysis button on the Message Log and let us know when that is done and we will check it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-11-13 16:40:19]
Frank A Errico SR - Posts: 22
I already pressed the send for analysis a short time ago this am
[2013-11-13 16:43:56]
Sierra Chart Engineering - Posts: 103558
We have now checked the Message Log and you need version 9392 or higher of TWS. You do not have that.

Download it with this link:
https://download2.interactivebrokers.com/download/tws40_upgrade_latest.exe

This is to update the standalone TWS on your computer.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-11-13 16:46:40]
Frank A Errico SR - Posts: 22
The technical notice recommended to select EDIT..DELETE ALL DATA AND DOWNLOAD...I did that just before I got your message. Now screen has no data
[2013-11-13 16:50:57]
Sierra Chart Engineering - Posts: 103558
In the case where you are getting historical data from Interactive Brokers, that particular notice does not apply.

When you are able to connect to TWS again, you will get the historical data back again.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-11-13 17:05:28]
Frank A Errico SR - Posts: 22
I have the update and lateast version of TWS Already did that
[2013-11-13 17:13:43]
Sierra Chart Engineering - Posts: 103558
Please let us know the symbol of the chart that is not receiving any historical data and then send us a copy of the Message Log again by using Send For Analysis and we will check it.

Please let us know here when you have sent the log again.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-11-13 17:13:56
[2013-11-13 17:28:04]
Frank A Errico SR - Posts: 22
I continue to close and restart Sierra, does not connect to TWS..interactive brokers keeps telling me I have the latest update..Been with Sierra and IB for years, never had a problem
[2013-11-13 17:30:40]
Sierra Chart Engineering - Posts: 103558
Could you please set your telephone number on your account here:
https://www.sierrachart.com/usercp.php?page=ManageAccountInfo

Let us know when that is done and we will call you and use remote assistance to solve the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-11-13 17:30:51
[2013-11-13 17:32:52]
Frank A Errico SR - Posts: 22
YM is the symbal . I just sent you copy SEND FOR ANALYSIS
[2013-11-13 17:36:01]
Frank A Errico SR - Posts: 22
jUST POSTED TELEPHONE NUMBER (CELL)
[2013-11-13 18:08:25]
Sierra Chart Engineering - Posts: 103558
Issue resolved. Needed the latest TWS.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-11-13 18:14:16]
Frank A Errico SR - Posts: 22
Thank You..Working great

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