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data connection issue

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[2019-02-01 15:26:30] #1 [Go To First Post]
User40526 - Posts: 166
Please help. I have been without a data connection for over 1 1/2 hours. I tried to submit a request per the documentation but I can't tell if I did it correctly. I copied and pasted my message log into a support request.

[2019-02-01 16:05:46] #2 [Go To First Post]
User40526 - Posts: 166
Help Please!

[2019-02-01 16:10:41] #3 [Go To First Post]
User40526 - Posts: 166
Reading Internal Order ID file. \| 2019-02-01 10:07:35 Reading Trade Orders file. \| 2019-02-01 10:07:36 Reading Trade Positions file. \| 2019-02-01 10:07:36 Account Balance file. \| 2019-02-01 10:07:36 Listening on UDP port 22904. \| 2019-02-01 10:07:36 Software version: 1859 64-bit \| 2019-02-01 10:07:36 Usage end date: 2019-02-21 \| 2019-02-01 10:07:36 Enabled for: Advanced Features. \| 2019-02-01 10:07:36 Enabled for: Advanced Features 2. \| 2019-02-01 10:07:36 Enabled for: Sierra Chart Historical Data Service. \| 2019-02-01 10:07:36 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-02-01 10:07:36 Current selected Data/Trading service: CTS T4 FIX \| 2019-02-01 10:07:36 Chart Update Interval: 500 \| 2019-02-01 10:07:36 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-02-01 10:07:36 2019-02-01 10:07:35 Local computer time \| 2019-02-01 10:07:36 2019-02-01 16:07:35 Local computer time in UTC \| 2019-02-01 10:07:36 2019-02-01 10:07:35 Local computer time in SC Time Zone \| 2019-02-01 10:07:36 2019-02-01 16:07:33 Server time in UTC \| 2019-02-01 10:07:36 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2019-02-01 10:07:36 Program path: E:\SierraChart\ \| 2019-02-01 10:07:36 Data Files path: E:\SierraChart\Data\ \| 2019-02-01 10:07:36 OS Version Number: 6.1 \| 2019-02-01 10:07:36 Locale Setting: C \| 2019-02-01 10:07:36 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-02-01 10:07:36 Checking for new symbol settings. Requested symbol settings MD5 for service code cts. Request ID: 1. \| 2019-02-01 10:07:36 HTTPS www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2019-02-01 10:07:36 HTTPS www.sierrachart.com:443 (4) \| Connecting to IP: 46.4.97.203. \| 2019-02-01 10:07:36 Received 5 login tokens. \| 2019-02-01 10:07:36 Symbol settings MD5 received. Request ID: 1. \| 2019-02-01 10:07:36 Symbol settings are up-to-date for cts. \| 2019-02-01 10:07:36 HTTPS www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2019-02-01 10:07:38 HTTPS www.sierrachart.com:443 (5) \| Connecting to IP: 46.4.97.203. \| 2019-02-01 10:07:38 Files to Open on Start up \| Opening file: ES.Cht \| 2019-02-01 10:07:39 ES.20190300.CME_Eq [CBV] #1 \| Reloading chart. \| 2019-02-01 10:07:39 ES.20190300.CME_Eq [CBV] #3 \| Reloading chart. \| 2019-02-01 10:07:39 ES.20190300.CME_Eq [CBV] 30 Min #4 \| Reloading chart. \| 2019-02-01 10:07:40 HTTPS login.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2019-02-01 10:07:40 ES.20190300.CME_Eq 1.50 Range #5 \| Reloading chart. \| 2019-02-01 10:07:40 ES.20190300.CME_Eq [CBV] #21 \| Reloading chart. \| 2019-02-01 10:07:40 ES.20190300.CME_Eq [CBV] 2000 Volume #6 \| Reloading chart. \| 2019-02-01 10:07:40 ES.20190300.CME_Eq [CB] Daily #7 \| Reloading chart. \| 2019-02-01 10:07:41 HTTPS www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2019-02-01 10:07:41 ES.20190300.CME_Eq [CBV] #9 \| Reloading chart. \| 2019-02-01 10:07:41 HTTPS www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2019-02-01 10:07:41 ES.20190300.CME_Eq [CBV] #10 \| Reloading chart. \| 2019-02-01 10:07:43 ES.20190300.CME_Eq [CBV] 60 Min #11 \| Reloading chart. \| 2019-02-01 10:07:43 ES.20190300.CME_Eq [CBV] #13 \| Reloading chart. \| 2019-02-01 10:07:43 HTTPS www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2019-02-01 10:07:43 ES.20190300.CME_Eq [CBV] #2 \| Reloading chart. \| 2019-02-01 10:07:44 ES.20190300.CME_Eq [CBV] 5 Min #8 \| Reloading chart. \| 2019-02-01 10:07:44 ES.20190300.CME_Eq #15 \| Reloading chart. \| 2019-02-01 10:07:45 ES.20190300.CME_Eq [CBV] 5000 Volume #17 \| Reloading chart. \| 2019-02-01 10:07:46 RTY.20190300.CME_Eq [CBV] #14 \| Reloading chart. \| 2019-02-01 10:07:46 RTY.20190300.CME_Eq [CBV] Daily #12 \| Reloading chart. \| 2019-02-01 10:07:47 ES.20190300.CME_Eq #16 \| Reloading chart. \| 2019-02-01 10:07:57 ES.20190300.CME_Eq [CBV] 30 Min #18 \| Reloading chart. \| 2019-02-01 10:07:58 NQ.20190300.CME_Eq [CV] 30 Min #19 \| Reloading chart. \| 2019-02-01 10:08:01 ES.20190300.CME_Eq [CBV] 1.25 Range #20 \| Reloading chart. \| 2019-02-01 10:08:02 ES.20190300.CME_Eq [CBV] #22 \| Reloading chart. \| 2019-02-01 10:08:02 Files to Open on Start up \| Opening file: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:08:10 CL.20190300.CME_NY [CBV] 30 Min #9 \| Reloading chart. \| 2019-02-01 10:08:26 CL.20190300.CME_NY [CBV] Daily #13 \| Reloading chart. \| 2019-02-01 10:08:26 ES.20190300.CME_Eq [CB] Daily #15 \| Reloading chart. \| 2019-02-01 10:08:31 CL.20190300.CME_NY [CBV] 2000 Volume #26 \| Reloading chart. \| 2019-02-01 10:08:31 CL.20190300.CME_NY [CBV] #7 \| Reloading chart. \| 2019-02-01 10:08:32 CL.20190300.CME_NY [CBV] #43 \| Reloading chart. \| 2019-02-01 10:08:33 CL.20190300.CME_NY [CBV] #8 \| Reloading chart. \| 2019-02-01 10:08:35 CL.20190300.CME_NY [CBV] #6 \| Reloading chart. \| 2019-02-01 10:08:35 CL.20190300.CME_NY [CBV] #14 \| Reloading chart. \| 2019-02-01 10:08:39 CL.20190300.CME_NY [CBV] 2000 Volume #40 \| Reloading chart. \| 2019-02-01 10:08:42 CL.20190300.CME_NY [CBV] 1 Min #36 \| Reloading chart. \| 2019-02-01 10:08:45 CL.20190300.CME_NY [CBV] #19 \| Reloading chart. \| 2019-02-01 10:08:46 CL.20190300.CME_NY [CBV] 0.16 Range #33 \| Reloading chart. \| 2019-02-01 10:08:47 CL.20190300.CME_NY [CBV] 1000 Volume #21 \| Reloading chart. \| 2019-02-01 10:08:49 CL.20190300.CME_NY [CBV] #12 \| Reloading chart. \| 2019-02-01 10:08:49 CL.20190300.CME_NY [CBV] 30 Min #22 \| Reloading chart. \| 2019-02-01 10:08:51 CL.20190300.CME_NY 1000 Volume #24 \| Reloading chart. \| 2019-02-01 10:08:51 CL.20190300.CME_NY 0.01 Range #1 \| Reloading chart. \| 2019-02-01 10:08:51 NG.20190100.CME_NY [CBV] #2 \| Reloading chart. \| 2019-02-01 10:08:51 NG.20190100.CME_NY [CBV] #2 \| Performing historical Daily data download for symbol NGF19 starting at last date in file. \| 2019-02-01 10:08:51 NG.20190100.CME_NY [CBV] #2 \| Waiting for historical downloads to complete with the IDs: 1, \| 2019-02-01 10:08:52 CL.20190300.CME_NY Flex Renko 6-2-1 #3 \| Reloading chart. \| 2019-02-01 10:08:52 CL.20190300.CME_NY [CBV] 30 Min #4 \| Reloading chart. \| 2019-02-01 10:08:52 HTTPS login.sierrachart.com:443 (1) \| Max send buffers used during socket life: 2 \| 2019-02-01 10:08:53 HTTPS login.sierrachart.com:443 (1) \| Signaling to core to close socket \| 2019-02-01 10:08:53 HTTPS login.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-02-01 10:08:53 HTTPS login.sierrachart.com:443 (1) \| Closed. \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (2) \| Max send buffers used during socket life: 2 \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (2) \| Signaling to core to close socket \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (2) \| Closed. \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (4) \| Max send buffers used during socket life: 2 \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (4) \| Signaling to core to close socket \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (4) \| Closed. \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (5) \| Max send buffers used during socket life: 2 \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (5) \| Signaling to core to close socket \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-02-01 10:08:53 HTTPS www.sierrachart.com:443 (5) \| Closed. \| 2019-02-01 10:08:53 Chart #10 has tagged chart #16 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:08:55 Chart #10 has tagged chart #16 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:08:55 Chart #6 has tagged chart #16 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:08:56 Chart #6 has tagged chart #16 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:08:56 Chart #9 has tagged chart #16 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:09:03 Chart #9 has tagged chart #16 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:09:03 HD Request # 2 \| Downloading Historical Daily chart data for NGF19. Starting date: 2018-12-26. Service: cts \| 2019-02-01 10:09:05 HD Request # 2 \| Requesting historical Daily data for NGF19 starting at 2018-12-25 \| 2019-02-01 10:09:05 HTTPS historicaldata.sierrachart.com:443 (1) \| Creating socket. Using TLS 1.2. \| 2019-02-01 10:09:05 HTTPS historicaldata.sierrachart.com:443 (1) \| Connecting to IP: 88.99.0.216. \| 2019-02-01 10:09:05 Chart #33 has tagged chart #19 for full recalculation. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:08 Chart #33 has tagged chart #19 for full recalculation. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:08 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES.20190300.CME_Eq \| 2019-02-01 10:09:09 Intraday data recording state for symbol ES.20190300.CME_Eq is set to download 'Pending'. \| 2019-02-01 10:09:09 HD Request # 3 \| Downloading Intraday chart data for ES.20190300.CME_Eq to the file ES.20190300.CME_Eq.scid. Service: cme \| 2019-02-01 10:09:09 HD Request # 3 \| Download start date-time: 2019-02-01 10:02:17.000 \| 2019-02-01 10:09:09 HD Request # 3 \| Using server: ds7.sierracharts.com port 10149 \| 2019-02-01 10:09:09 Socket (2) \| Creating socket. \| 2019-02-01 10:09:09 Socket (2) \| Connecting to IP: 8.18.161.133. \| 2019-02-01 10:09:09 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2019-02-01 10:09:09 HD Request # 3 \| Sending historical data logon request message. \| 2019-02-01 10:09:09 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: RTY.20190300.CME_Eq \| 2019-02-01 10:09:09 Intraday data recording state for symbol RTY.20190300.CME_Eq is set to download 'Pending'. \| 2019-02-01 10:09:09 ES.20190300.CME_Eq #16 \| Performing a full recalculation because it has been tagged. Chartbook: ES.Cht \| 2019-02-01 10:09:09 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: NQ.20190300.CME_Eq \| 2019-02-01 10:09:09 Intraday data recording state for symbol NQ.20190300.CME_Eq is set to download 'Pending'. \| 2019-02-01 10:09:09 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: CL.20190300.CME_NY \| 2019-02-01 10:09:09 Intraday data recording state for symbol CL.20190300.CME_NY is set to download 'Pending'. \| 2019-02-01 10:09:09 HD Request # 3 \| Requesting Intraday data. Start date-time: 2019-02-01 10:02:17. Record interval: 0. Symbol: ESH19 \| 2019-02-01 10:09:09 HD Request # 3 \| Decompressing data. \| 2019-02-01 10:09:09 Socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:09 Socket (2) \| Signaling to core to close socket \| 2019-02-01 10:09:09 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-02-01 10:09:09 HD Request # 3 \| Historical data for ES.20190300.CME_Eq is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2019-02-01 10:09:09 Historical data download thread signaled to stop. \| 2019-02-01 10:09:09 HD Request # 3 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.20190300.CME_Eq \| 2019-02-01 10:09:09 HD Request # 3 \| Completion time: 0s \| 2019-02-01 10:09:09 HD Request # 3 \| Intraday data download complete for ES.20190300.CME_Eq. Unique request ID: 2 \| 2019-02-01 10:09:09 Removed historical data download ID 2 \| 2019-02-01 10:09:09 CTS T4 FIX \| Using primary service for historical data for ES.20190300.CME_Eq \| 2019-02-01 10:09:09 HD Request # 3 \| Download from primary service not started due to error. \| 2019-02-01 10:09:09 HD Request # 4 \| Downloading Intraday chart data for RTY.20190300.CME_Eq to the file RTY.20190300.CME_Eq.scid. Service: cme \| 2019-02-01 10:09:09 HD Request # 4 \| Download start date-time: 2019-02-01 09:59:33.000 \| 2019-02-01 10:09:09 HD Request # 4 \| Using server: ds1.sierracharts.com port 10150 \| 2019-02-01 10:09:09 Socket (3) \| Creating socket. \| 2019-02-01 10:09:09 Socket (3) \| Connecting to IP: 8.18.161.135. \| 2019-02-01 10:09:09 Socket (2) \| Socket gracefully closed by remote side. \| 2019-02-01 10:09:09 Socket (2) \| Closed. \| 2019-02-01 10:09:09 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2019-02-01 10:09:09 HD Request # 4 \| Sending historical data logon request message. \| 2019-02-01 10:09:09 HD Request # 4 \| Requesting Intraday data. Start date-time: 2019-02-01 09:59:33. Record interval: 0. Symbol: RTYH19 \| 2019-02-01 10:09:09 CL.20190300.CME_NY [CBV] #19 \| Performing a full recalculation because it has been tagged. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:09 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:09 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:09 Chart #4 has tagged chart #17 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:09:09 Chart #4 has tagged chart #20 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:09:09 Chart #6 has tagged chart #16 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:09:09 Chart #6 has tagged chart #17 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:09:09 Chart #9 has tagged chart #16 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:09:09 Chart #10 has tagged chart #16 for full recalculation. Chartbook: ES.Cht \| 2019-02-01 10:09:09 CTS FIX socket (4) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:09 CTS FIX socket (4) \| Connecting to IP: 74.201.6.199. \| 2019-02-01 10:09:09 ES.20190300.CME_Eq [CBV] 5000 Volume #17 \| Performing a full recalculation because it has been tagged. Chartbook: ES.Cht \| 2019-02-01 10:09:09 HD Request # 4 \| Decompressing data. \| 2019-02-01 10:09:09 Socket (3) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:09 Socket (3) \| Signaling to core to close socket \| 2019-02-01 10:09:09 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-02-01 10:09:09 Socket (3) \| Socket gracefully closed by remote side. \| 2019-02-01 10:09:09 Socket (3) \| Closed. \| 2019-02-01 10:09:09 HD Request # 4 \| Historical data for RTY.20190300.CME_Eq is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2019-02-01 10:09:09 Historical data download thread signaled to stop. \| 2019-02-01 10:09:09 HD Request # 4 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for RTY.20190300.CME_Eq \| 2019-02-01 10:09:09 HD Request # 4 \| Completion time: 1s \| 2019-02-01 10:09:09 HD Request # 4 \| Intraday data download complete for RTY.20190300.CME_Eq. Unique request ID: 4 \| 2019-02-01 10:09:09 Removed historical data download ID 4 \| 2019-02-01 10:09:09 CTS T4 FIX \| Using primary service for historical data for RTY.20190300.CME_Eq \| 2019-02-01 10:09:09 Intraday data recording state for symbol RTY.20190300.CME_Eq is set to download 'Pending'. \| 2019-02-01 10:09:09 HD Request # 5 \| Downloading Intraday chart data for NQ.20190300.CME_Eq to the file NQ.20190300.CME_Eq.scid. Service: cme \| 2019-02-01 10:09:09 HD Request # 5 \| Download start date-time: 2019-02-01 09:59:33.000 \| 2019-02-01 10:09:09 HD Request # 5 \| Using server: ds7.sierracharts.com port 10149 \| 2019-02-01 10:09:09 Socket (3) \| Creating socket. \| 2019-02-01 10:09:09 Socket (3) \| Connecting to IP: 8.18.161.133. \| 2019-02-01 10:09:09 ES.20190300.CME_Eq [CBV] 1.25 Range #20 \| Performing a full recalculation because it has been tagged. Chartbook: ES.Cht \| 2019-02-01 10:09:09 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2019-02-01 10:09:09 HD Request # 5 \| Sending historical data logon request message. \| 2019-02-01 10:09:09 HD Request # 5 \| Requesting Intraday data. Start date-time: 2019-02-01 09:59:33. Record interval: 0. Symbol: NQH19 \| 2019-02-01 10:09:09 HD Request # 5 \| Decompressing data. \| 2019-02-01 10:09:09 Socket (3) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:09 Socket (3) \| Signaling to core to close socket \| 2019-02-01 10:09:09 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-02-01 10:09:09 HD Request # 2 \| Receiving historical Daily data for NGF19 starting at 2018-12-26 \| 2019-02-01 10:09:09 HD Request # 2 \| Writing historical Daily data to the file NGF19.dly \| 2019-02-01 10:09:09 Socket (3) \| Socket gracefully closed by remote side. \| 2019-02-01 10:09:09 Socket (3) \| Closed. \| 2019-02-01 10:09:09 HD Request # 2 \| Received 2 records from 2018-12-26 00:00:00 to 2018-12-27 00:00:00 (2.0 days) and wrote 2 records for NGF19 \| 2019-02-01 10:09:09 HD Request # 2 \| Completion time: 4s \| 2019-02-01 10:09:09 HD Request # 2 \| Daily data download complete for NGF19. Unique request ID: 1 \| 2019-02-01 10:09:09 Removed historical data download ID 1 \| 2019-02-01 10:09:09 HD Request # 5 \| Historical data for NQ.20190300.CME_Eq is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2019-02-01 10:09:09 Historical data download thread signaled to stop. \| 2019-02-01 10:09:09 HD Request # 5 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ.20190300.CME_Eq \| 2019-02-01 10:09:09 HD Request # 5 \| Completion time: 0s \| 2019-02-01 10:09:09 HD Request # 5 \| Intraday data download complete for NQ.20190300.CME_Eq. Unique request ID: 6 \| 2019-02-01 10:09:09 Removed historical data download ID 6 \| 2019-02-01 10:09:09 CTS T4 FIX \| Using primary service for historical data for NQ.20190300.CME_Eq \| 2019-02-01 10:09:09 Intraday data recording state for symbol NQ.20190300.CME_Eq is set to download 'Pending'. \| 2019-02-01 10:09:09 HD Request # 6 \| Downloading Historical Daily chart data for ES.20190300.CME_Eq. Starting date: 2019-01-31. Service: cts \| 2019-02-01 10:09:09 HD Request # 6 \| Requesting historical Daily data for ESH19 starting at 2019-01-30 \| 2019-02-01 10:09:09 HD Request # 7 \| Downloading Intraday chart data for CL.20190300.CME_NY to the file CL.20190300.CME_NY.scid. Service: nymex \| 2019-02-01 10:09:09 HD Request # 7 \| Download start date-time: 2019-02-01 10:02:21.000 \| 2019-02-01 10:09:09 HD Request # 7 \| Using server: ds1.sierracharts.com port 10150 \| 2019-02-01 10:09:09 Socket (3) \| Creating socket. \| 2019-02-01 10:09:09 Socket (3) \| Connecting to IP: 8.18.161.135. \| 2019-02-01 10:09:09 NG.20190100.CME_NY [CBV] #2 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2019-02-01 10:09:10 NG.20190100.CME_NY [CBV] #2 \| Reloading chart. \| 2019-02-01 10:09:10 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2019-02-01 10:09:10 HD Request # 7 \| Sending historical data logon request message. \| 2019-02-01 10:09:10 HD Request # 7 \| Requesting Intraday data. Start date-time: 2019-02-01 10:02:21. Record interval: 0. Symbol: CLH19 \| 2019-02-01 10:09:10 HD Request # 7 \| Decompressing data. \| 2019-02-01 10:09:10 Socket (3) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:10 Socket (3) \| Signaling to core to close socket \| 2019-02-01 10:09:10 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-02-01 10:09:10 Socket (3) \| Socket gracefully closed by remote side. \| 2019-02-01 10:09:10 Socket (3) \| Closed. \| 2019-02-01 10:09:10 HD Request # 7 \| Historical data for CL.20190300.CME_NY is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2019-02-01 10:09:10 Historical data download thread signaled to stop. \| 2019-02-01 10:09:10 HD Request # 7 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL.20190300.CME_NY \| 2019-02-01 10:09:10 HD Request # 7 \| Completion time: 0s \| 2019-02-01 10:09:10 HD Request # 7 \| Intraday data download complete for CL.20190300.CME_NY. Unique request ID: 7 \| 2019-02-01 10:09:10 Removed historical data download ID 7 \| 2019-02-01 10:09:10 CTS T4 FIX \| Using primary service for historical data for CL.20190300.CME_NY \| 2019-02-01 10:09:10 Intraday data recording state for symbol CL.20190300.CME_NY is set to download 'Pending'. \| 2019-02-01 10:09:10 HD Request # 6 \| Receiving historical Daily data for ES.20190300.CME_Eq starting at 2019-01-31 \| 2019-02-01 10:09:10 HD Request # 6 \| Writing historical Daily data to the file ES.20190300.CME_Eq.dly \| 2019-02-01 10:09:10 HD Request # 6 \| Received 3 records from 2019-01-31 00:00:00 to 2019-02-01 00:00:00 (2.0 days) and wrote 2 records for ES.20190300.CME_Eq \| 2019-02-01 10:09:10 HD Request # 6 \| Completion time: 1s \| 2019-02-01 10:09:10 HD Request # 6 \| Daily data download complete for ES.20190300.CME_Eq. Unique request ID: 3 \| 2019-02-01 10:09:10 Removed historical data download ID 3 \| 2019-02-01 10:09:10 HD Request # 8 \| Downloading Historical Daily chart data for RTY.20190300.CME_Eq. Starting date: 2019-01-31. Service: cts \| 2019-02-01 10:09:10 HD Request # 8 \| Requesting historical Daily data for QRH19 starting at 2019-01-30 \| 2019-02-01 10:09:10 CTS FIX socket (4) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:10 * CTS FIX socket (4) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:10 CTS FIX socket (4) \| Signaling to core to close socket \| 2019-02-01 10:09:10 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:10 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:10 CTS FIX socket (4) \| Closed. \| 2019-02-01 10:09:10 ES.20190300.CME_Eq #16 \| Performing a full recalculation because it has been tagged. Chartbook: ES.Cht \| 2019-02-01 10:09:10 ES.20190300.CME_Eq [CB] Daily #7 \| Reloading chart. \| 2019-02-01 10:09:10 NG.20190100.CME_NY [CBV] #2 \| Reloading chart. \| 2019-02-01 10:09:11 HD Request # 8 \| Receiving historical Daily data for RTY.20190300.CME_Eq starting at 2019-01-31 \| 2019-02-01 10:09:11 HD Request # 8 \| Writing historical Daily data to the file RTY.20190300.CME_Eq.dly \| 2019-02-01 10:09:11 HD Request # 8 \| Received 3 records from 2019-01-31 00:00:00 to 2019-02-01 00:00:00 (2.0 days) and wrote 2 records for RTY.20190300.CME_Eq \| 2019-02-01 10:09:11 HD Request # 8 \| Completion time: 1s \| 2019-02-01 10:09:11 HD Request # 8 \| Daily data download complete for RTY.20190300.CME_Eq. Unique request ID: 5 \| 2019-02-01 10:09:11 Removed historical data download ID 5 \| 2019-02-01 10:09:11 HD Request # 9 \| Downloading Historical Daily chart data for CL.20190300.CME_NY. Starting date: 2019-01-31. Service: cts \| 2019-02-01 10:09:11 HD Request # 9 \| Requesting historical Daily data for CLH19 starting at 2019-01-30 \| 2019-02-01 10:09:11 Chart #9 has tagged chart #19 for full recalculation. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:11 ES.20190300.CME_Eq [CB] Daily #15 \| Reloading chart. \| 2019-02-01 10:09:11 Chart #26 has tagged chart #19 for full recalculation. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:11 Chart #26 has tagged chart #21 for full recalculation. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:11 Chart #26 has tagged chart #33 for full recalculation. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:11 Chart #6 has tagged chart #19 for full recalculation. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:12 CL.20190300.CME_NY [CBV] 0.16 Range #33 \| Performing a full recalculation because it has been tagged. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:12 Chart #33 has tagged chart #19 for full recalculation. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:12 Chart #33 has tagged chart #19 for full recalculation. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:12 CL.20190300.CME_NY [CBV] 1000 Volume #21 \| Performing a full recalculation because it has been tagged. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:12 HD Request # 9 \| Receiving historical Daily data for CL.20190300.CME_NY starting at 2019-01-31 \| 2019-02-01 10:09:12 HD Request # 9 \| Writing historical Daily data to the file CL.20190300.CME_NY.dly \| 2019-02-01 10:09:12 HD Request # 9 \| Received 3 records from 2019-01-31 00:00:00 to 2019-02-01 00:00:00 (2.0 days) and wrote 2 records for CL.20190300.CME_NY \| 2019-02-01 10:09:12 HD Request # 9 \| Completion time: 0s \| 2019-02-01 10:09:12 HD Request # 9 \| Daily data download complete for CL.20190300.CME_NY. Unique request ID: 8 \| 2019-02-01 10:09:12 Removed historical data download ID 8 \| 2019-02-01 10:09:12 Canceling historical data download request for RTY.20190300.CME_Eq Intraday data. \| 2019-02-01 10:09:12 Removed historical data download ID 9 \| 2019-02-01 10:09:12 Canceling historical data download request for NQ.20190300.CME_Eq Intraday data. \| 2019-02-01 10:09:12 Removed historical data download ID 10 \| 2019-02-01 10:09:12 Canceling historical data download request for CL.20190300.CME_NY Intraday data. \| 2019-02-01 10:09:12 Removed historical data download ID 11 \| 2019-02-01 10:09:12 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:12 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:12 CL.20190300.CME_NY [CBV] #19 \| Performing a full recalculation because it has been tagged. Chartbook: CL ES GC T4 SYMBOLS.cht \| 2019-02-01 10:09:12 Intraday data recording state for symbol NG.20190100.CME_NY is set to download 'Pending'. \| 2019-02-01 10:09:12 HD Request # 10 \| Downloading Intraday chart data for NG.20190100.CME_NY to the file NG.20190100.CME_NY.scid. Service: nymex \| 2019-02-01 10:09:12 HD Request # 10 \| Download start date-time: 2018-12-27 13:29:44.000 \| 2019-02-01 10:09:12 HD Request # 10 \| Using server: ds7.sierracharts.com port 10149 \| 2019-02-01 10:09:12 Socket (3) \| Creating socket. \| 2019-02-01 10:09:12 Socket (3) \| Connecting to IP: 8.18.161.133. \| 2019-02-01 10:09:12 RTY.20190300.CME_Eq [CBV] Daily #12 \| Reloading chart. \| 2019-02-01 10:09:12 HD Request # 10 \| Setting DTC encoding to Binary VLS \| 2019-02-01 10:09:12 HD Request # 10 \| Sending historical data logon request message. \| 2019-02-01 10:09:12 HD Request # 10 \| Requesting Intraday data. Start date-time: 2018-12-27 13:29:44. Record interval: 0. Symbol: NGF19 \| 2019-02-01 10:09:12 CL.20190300.CME_NY [CBV] Daily #13 \| Reloading chart. \| 2019-02-01 10:09:12 HD Request # 10 \| Decompressing data. \| 2019-02-01 10:09:13 HD Request # 10 \| Receiving Intraday data for NG.20190100.CME_NY starting at 2018-12-27 13:29:44 \| 2019-02-01 10:09:13 Socket (3) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:13 Socket (3) \| Signaling to core to close socket \| 2019-02-01 10:09:13 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-02-01 10:09:13 Socket (3) \| Socket gracefully closed by remote side. \| 2019-02-01 10:09:13 Socket (3) \| Closed. \| 2019-02-01 10:09:13 HD Request # 10 \| Historical data for NG.20190100.CME_NY is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2019-02-01 10:09:16 Historical data download thread signaled to stop. \| 2019-02-01 10:09:16 HD Request # 10 \| Received 1 record from 2018-12-27 13:29:44 to 2018-12-27 13:29:44 (0.0 seconds) and wrote 0 records for NG.20190100.CME_NY \| 2019-02-01 10:09:16 HD Request # 10 \| Completion time: 3s \| 2019-02-01 10:09:16 HD Request # 10 \| Intraday data download complete for NG.20190100.CME_NY. Unique request ID: 12 \| 2019-02-01 10:09:16 Removed historical data download ID 12 \| 2019-02-01 10:09:16 HD Request # 11 \| Downloading Historical Daily chart data for CL.20190300.CME_NY. Starting date: 2019-01-31. Service: cts \| 2019-02-01 10:09:16 HD Request # 11 \| Requesting historical Daily data for CLH19 starting at 2019-01-30 \| 2019-02-01 10:09:16 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:16 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:16 CTS FIX socket (2) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:16 CTS FIX socket (2) \| Connecting to IP: 74.201.6.199. \| 2019-02-01 10:09:16 HD Request # 11 \| Receiving historical Daily data for CL.20190300.CME_NY starting at 2019-01-31 \| 2019-02-01 10:09:16 HD Request # 11 \| Writing historical Daily data to the file CL.20190300.CME_NY.dly \| 2019-02-01 10:09:16 HD Request # 11 \| Received 3 records from 2019-01-31 00:00:00 to 2019-02-01 00:00:00 (2.0 days) and wrote 2 records for CL.20190300.CME_NY \| 2019-02-01 10:09:16 HD Request # 11 \| Completion time: 0s \| 2019-02-01 10:09:16 HD Request # 11 \| Daily data download complete for CL.20190300.CME_NY. Unique request ID: 13 \| 2019-02-01 10:09:16 Removed historical data download ID 13 \| 2019-02-01 10:09:16 CL.20190300.CME_NY [CBV] Daily #13 \| Reloading chart. \| 2019-02-01 10:09:17 CTS FIX socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:17 * CTS FIX socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:20 CTS FIX socket (2) \| Signaling to core to close socket \| 2019-02-01 10:09:20 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:20 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:20 CTS FIX socket (2) \| Closed. \| 2019-02-01 10:09:20 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:20 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:20 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:23 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:23 CTS FIX socket (2) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:23 CTS FIX socket (2) \| Connecting to IP: 74.201.6.199. \| 2019-02-01 10:09:23 CTS FIX socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:24 * CTS FIX socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:24 CTS FIX socket (2) \| Signaling to core to close socket \| 2019-02-01 10:09:24 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:24 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:24 CTS FIX socket (2) \| Closed. \| 2019-02-01 10:09:24 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:24 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:27 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:27 CTS FIX socket (2) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:27 CTS FIX socket (2) \| Connecting to IP: 74.201.6.199. \| 2019-02-01 10:09:27 CTS FIX socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:28 * CTS FIX socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:28 CTS FIX socket (2) \| Signaling to core to close socket \| 2019-02-01 10:09:28 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:28 CTS FIX socket (2) \| Closed. \| 2019-02-01 10:09:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:28 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:28 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:28 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:28 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:31 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:31 CTS FIX socket (2) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:31 CTS FIX socket (2) \| Connecting to IP: 74.201.6.199. \| 2019-02-01 10:09:31 CTS FIX socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:33 * CTS FIX socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:33 CTS FIX socket (2) \| Signaling to core to close socket \| 2019-02-01 10:09:33 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:33 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:33 CTS FIX socket (2) \| Closed. \| 2019-02-01 10:09:33 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:33 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:33 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:36 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:36 CTS FIX socket (3) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:36 CTS FIX socket (3) \| Connecting to IP: 69.44.110.200. \| 2019-02-01 10:09:36 CTS FIX socket (3) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:37 * CTS FIX socket (3) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:37 CTS FIX socket (3) \| Signaling to core to close socket \| 2019-02-01 10:09:37 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:37 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:37 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:37 CTS FIX socket (3) \| Closed. \| 2019-02-01 10:09:37 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:37 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:37 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:40 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:40 CTS FIX socket (3) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:40 CTS FIX socket (3) \| Connecting to IP: 69.44.110.200. \| 2019-02-01 10:09:40 CTS FIX socket (3) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:41 * CTS FIX socket (3) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:41 CTS FIX socket (3) \| Signaling to core to close socket \| 2019-02-01 10:09:41 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:41 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:41 CTS FIX socket (3) \| Closed. \| 2019-02-01 10:09:41 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:41 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:44 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:44 CTS FIX socket (2) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:44 CTS FIX socket (2) \| Connecting to IP: 69.44.110.200. \| 2019-02-01 10:09:44 CTS FIX socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:45 * CTS FIX socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:45 CTS FIX socket (2) \| Signaling to core to close socket \| 2019-02-01 10:09:45 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:45 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:45 CTS FIX socket (2) \| Closed. \| 2019-02-01 10:09:45 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:45 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:48 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:48 CTS FIX socket (2) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:48 CTS FIX socket (2) \| Connecting to IP: 69.44.110.200. \| 2019-02-01 10:09:48 CTS FIX socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:49 * CTS FIX socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:49 CTS FIX socket (2) \| Signaling to core to close socket \| 2019-02-01 10:09:49 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:49 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:49 CTS FIX socket (2) \| Closed. \| 2019-02-01 10:09:49 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:49 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:49 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:52 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:52 CTS FIX socket (2) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:52 CTS FIX socket (2) \| Connecting to IP: 69.44.110.200. \| 2019-02-01 10:09:52 CTS FIX socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:53 * CTS FIX socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:53 CTS FIX socket (2) \| Signaling to core to close socket \| 2019-02-01 10:09:53 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:53 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:53 CTS FIX socket (2) \| Closed. \| 2019-02-01 10:09:53 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:53 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:53 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:09:56 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:09:56 CTS FIX socket (2) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:09:56 CTS FIX socket (2) \| Connecting to IP: 69.44.110.200. \| 2019-02-01 10:09:56 CTS FIX socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:09:57 * CTS FIX socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:09:58 CTS FIX socket (2) \| Signaling to core to close socket \| 2019-02-01 10:09:58 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:09:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:09:58 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:58 CTS FIX socket (2) \| Closed. \| 2019-02-01 10:09:57 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:09:58 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:09:58 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:10:01 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:10:01 CTS FIX socket (2) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:10:01 CTS FIX socket (2) \| Connecting to IP: 69.44.110.200. \| 2019-02-01 10:10:01 CTS FIX socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:10:02 * CTS FIX socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:10:02 CTS FIX socket (2) \| Signaling to core to close socket \| 2019-02-01 10:10:02 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:10:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:10:02 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:10:02 CTS FIX socket (2) \| Closed. \| 2019-02-01 10:10:02 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:10:02 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:10:02 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:10:05 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:10:05 CTS FIX socket (2) \| Creating socket. Using TLS 1.0. \| 2019-02-01 10:10:05 CTS FIX socket (2) \| Connecting to IP: 69.44.110.200. \| 2019-02-01 10:10:05 CTS FIX socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-02-01 10:10:06 * CTS FIX socket (2) \| Max send buffers used during socket life: 1 \| 2019-02-01 10:10:06 CTS FIX socket (2) \| Signaling to core to close socket \| 2019-02-01 10:10:06 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2019-02-01 10:10:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-02-01 10:10:06 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:10:06 CTS FIX socket (2) \| Closed. \| 2019-02-01 10:10:06 CTS T4 FIX \| Disconnected. \| 2019-02-01 10:10:06 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-02-01 10:10:06 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2019-02-01 10:10:09 CTS T4 FIX \| Firm: PTP \| 2019-02-01 10:10:09

[2019-02-01 16:13:25] #4 [Go To First Post]
CLscalper - Posts: 28
I have the same exact issue all morning with CTS futures. Platform has been down more than working, very frustrating.

[2019-02-01 16:21:21] #5 [Go To First Post]
gtelles - Posts: 1
Same issue

[2019-02-01 16:23:23] #6 [Go To First Post]
User40526 - Posts: 166
CTS platform has been fine for me all morning. SC can't connect/stay connected. Driving me crazy.

[2019-02-01 16:31:01] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are contacting CTS about this. And for those of you who are with Top Step Trader or have live funded accounts, we are going to have a totally reliable alternative solution available soon which does not rely on CTS or Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-01 16:31:23

[2019-02-01 16:35:54] #8 [Go To First Post]
CLscalper - Posts: 28
Great news, I'm a funded trader through TST

To post a message in this thread, you need to log in with your Sierra Chart account: