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Date/Time: Sat, 02 Jul 2022 19:43:02 +0000



CTS Data

View Count: 1493

[2019-02-01 14:54:34]
User469312 - Posts: 53
I use CTS T4 platform and I have access through my clearing firm to SIM CTS data. I have been getting kicked out of my data feed (won't connect via Sierra) keep getting sent heartbeat to server...no heartbeat message received. I asked my clearing firm they said to ask you?
[2019-02-01 15:11:48]
User907968 - Posts: 705
Same problem here, cannot connect to CTS FIX data feed in Sierra.
[2019-02-01 15:39:45]
User327694 - Posts: 25
Same here as well.

I also have T4 running off CTS as backup and there are no issues there.

I am hoping you will sort out a permanent soution for this.

Connection to CTS has been flaky for months.

Thanks.
Date Time Of Last Edit: 2019-02-01 16:17:10
[2019-02-01 16:42:44]
Sierra Chart Engineering - Posts: 103556
We have contacted CTS about this. The issue is on their server side.

And yes we are working on a permanent solution to this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-02-01 16:43:02

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