Home >> Support Board

Support Board

Date/Time: Sat, 27 Apr 2024 10:28:07 +0000

How to Post a Message for Support

Trouble connecting to Data Feed.

View Count: 1676

[2019-01-31 17:32:41] #1 [Go To First Post]
User600744 - Posts: 29
I am having trouble connecting to the Rythmic data feed. It was working ok yesterday. Logon Error received from server Please can you help.

[2019-01-31 17:38:21] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5597
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support

[2019-01-31 17:40:49] #3 [Go To First Post]
User600744 - Posts: 29
Reading Internal Order ID file. \| 2019-01-31 17:33:08 Reading Trade Orders file. \| 2019-01-31 17:33:08 Reading Trade Positions and Account Balance file. \| 2019-01-31 17:33:08 Listening on UDP port 22904. \| 2019-01-31 17:33:08 Software version: 1814 64-bit \| 2019-01-31 17:33:08 Usage end date: 2019-02-22 \| 2019-01-31 17:33:08 Enabled for: Advanced Features. \| 2019-01-31 17:33:08 Enabled for: Advanced Features 2. \| 2019-01-31 17:33:08 Enabled for: Sierra Chart Historical Data Service. \| 2019-01-31 17:33:08 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-01-31 17:33:08 Enabled for: INDEXES_DATA_BARCHART \| 2019-01-31 17:33:08 Enabled for: CME (Trading Account Required) \| 2019-01-31 17:33:08 Enabled for: CBOT (Trading Account Required) \| 2019-01-31 17:33:08 Enabled for: COMEX (Trading Account Required) \| 2019-01-31 17:33:08 Enabled for: NYMEX (Trading Account Required) \| 2019-01-31 17:33:08 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) \| 2019-01-31 17:33:08 Enabled for: BATS (NYSE, NASDAQ) \| 2019-01-31 17:33:08 Received 1 data feed usernames. \| 2019-01-31 17:33:08 Allow Support for Sierra Chart Data Feeds is disabled. \| 2019-01-31 17:33:08 Current selected Data/Trading service: Rithmic Trading \| 2019-01-31 17:33:08 Chart Update Interval: 10 \| 2019-01-31 17:33:08 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2019-01-31 17:33:08 2019-01-31 17:33:08 Local computer time \| 2019-01-31 17:33:08 2019-01-31 17:33:08 Local computer time in UTC \| 2019-01-31 17:33:08 2019-01-31 17:33:08 Local computer time in SC Time Zone \| 2019-01-31 17:33:08 2019-01-31 17:33:01 Server time in UTC \| 2019-01-31 17:33:08 Local computer UTC time and Server UTC time difference: 6 seconds. \| 2019-01-31 17:33:08 Program path: C:\SierraChart\ \| 2019-01-31 17:33:08 Data Files path: C:\SierraChart\Data\ \| 2019-01-31 17:33:08 OS Version Number: 6.1 \| 2019-01-31 17:33:08 Locale Setting: C \| 2019-01-31 17:33:08 Checking for new symbol settings for service code rithmic.trading \| 2019-01-31 17:33:08 HTTPS www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2019-01-31 17:33:08 HTTPS www.sierrachart.com:443 (4) \| Connecting to IP: 46.4.97.203. \| 2019-01-31 17:33:08 Received 5 login tokens. \| 2019-01-31 17:33:09 Symbol settings are up-to-date for rithmic.trading \| 2019-01-31 17:33:09 HTTPS www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2019-01-31 17:33:10 HTTPS www.sierrachart.com:443 (5) \| Connecting to IP: 46.4.97.203. \| 2019-01-31 17:33:10 Files to Open on Start up \| Opening file: NQ Chart.Cht \| 2019-01-31 17:33:12 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll \| 2019-01-31 17:33:12 F.US.CLEV18 [C] 30 Min #1 \| Reloading chart. \| 2019-01-31 17:33:12 F.US.CLEV18 [C] 30 Min #1 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2019-01-31 17:33:12 F.US.CLEV18 [C] 30 Min #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-01-31 17:33:12 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll \| 2019-01-31 17:33:12 F.US.CLEV18 500 Trades #4 \| Reloading chart. \| 2019-01-31 17:33:12 NQH9-CME 5 Sec #3 \| Reloading chart. \| 2019-01-31 17:33:12 NQH9-CME #2 \| Reloading chart. \| 2019-01-31 17:33:12 'Allow Support for Sierra Chart Data Feeds' is disabled. The NQ?#-CME pattern/symbol will not use the SC Exchange Data Feed. \| 2019-01-31 17:33:12 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: NQH9-CME \| 2019-01-31 17:33:12 Intraday data recording state for symbol NQH9-CME is set to download 'Pending'. \| 2019-01-31 17:33:12 HD Request # 2 \| Downloading Intraday chart data for NQH9-CME to the file NQH9-CME.scid. Service: cme \| 2019-01-31 17:33:12 HD Request # 2 \| Download start date-time: 2019-01-31 17:08:32.000 \| 2019-01-31 17:33:12 HD Request # 2 \| Using server: ds7.sierracharts.com port 10149 \| 2019-01-31 17:33:12 + Loading market depth data. \| 2019-01-31 17:33:12 Socket (6) \| Creating socket. \| 2019-01-31 17:33:12 Socket (6) \| Connecting to IP: 8.18.161.133. \| 2019-01-31 17:33:12 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2019-01-31 17:33:12 HD Request # 2 \| Sending historical data logon request message. \| 2019-01-31 17:33:12 HD Request # 2 \| Requesting Intraday data. Start date-time: 2019-01-31 17:08:32. Record interval: 0. Symbol: NQH19 \| 2019-01-31 17:33:12 HD Request # 2 \| Decompressing data. \| 2019-01-31 17:33:12 HD Request # 2 \| Receiving Intraday data for NQH9-CME starting at 2019-01-31 17:08:32 \| 2019-01-31 17:33:13 HD Request # 2 \| Timestamp of first Intraday data file record written: 2019-01-31 17:08:33 \| 2019-01-31 17:33:13 Socket (6) \| Signaling to core to close socket \| 2019-01-31 17:33:13 HD Request # 2 \| Historical data for NQH9-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2019-01-31 17:33:13 Socket (6) \| Shutdown started. Waiting for graceful close. \| 2019-01-31 17:33:13 Historical data download thread signaled to stop. \| 2019-01-31 17:33:13 HD Request # 2 \| Received 10663 records from 2019-01-31 17:08:32 to 2019-01-31 17:23:06 (14.6 minutes) and wrote 10659 records for NQH9-CME \| 2019-01-31 17:33:13 HD Request # 2 \| Completion time: 1s \| 2019-01-31 17:33:13 HD Request # 2 \| Intraday data download complete for NQH9-CME. Unique request ID: 1 \| 2019-01-31 17:33:13 Removed historical data download ID 1 \| 2019-01-31 17:33:13 Rithmic Trading \| Using primary service for historical data for NQH9-CME \| 2019-01-31 17:33:13 HD Request # 2 \| Download from primary service not started due to error. \| 2019-01-31 17:33:13 Socket (6) \| Socket gracefully closed by remote side. \| 2019-01-31 17:33:13 Socket (6) \| Closed. \| 2019-01-31 17:33:13 HTTPS login.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2019-01-31 17:33:13 HTTPS login.sierrachart.com:443 (1) \| Received socket Close event. \| 2019-01-31 17:33:13 HTTPS login.sierrachart.com:443 (1) \| Signaling to core to close socket \| 2019-01-31 17:33:13 HTTPS login.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-01-31 17:33:13 HTTPS login.sierrachart.com:443 (1) \| Closed. \| 2019-01-31 17:33:13 HTTPS www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (2) \| Received socket Close event. \| 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (2) \| Signaling to core to close socket \| 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (2) \| Closed. \| 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (4) \| Received socket Close event. \| 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (4) \| Signaling to core to close socket \| 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (4) \| Closed. \| 2019-01-31 17:33:14 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll \| 2019-01-31 17:33:14 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll \| 2019-01-31 17:33:14 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll \| 2019-01-31 17:33:14 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll \| 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2019-01-31 17:33:16 HTTPS www.sierrachart.com:443 (5) \| Signaling to core to close socket \| 2019-01-31 17:33:16 HTTPS www.sierrachart.com:443 (5) \| Received socket Close event. \| 2019-01-31 17:33:16 HTTPS www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-01-31 17:33:16 HTTPS www.sierrachart.com:443 (5) \| Closed. \| 2019-01-31 17:33:16 Rithmic Trading \| Port for executable: 49899 \| 2019-01-31 17:33:19 Listening socket (844). Port 49899 \| Closed. \| 2019-01-31 17:33:19 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-01-31 17:33:19 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49899. Current folder: C:\SierraChart\Rim \| 2019-01-31 17:33:19 Rithmic Trading \| Bridge process is running. \| 2019-01-31 17:33:21 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49899 \| 2019-01-31 17:33:21 DTC Client socket (1) \| Creating socket. \| 2019-01-31 17:33:21 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-01-31 17:33:21 Rithmic Trading \| Connected to server. \| 2019-01-31 17:33:21 Rithmic Trading \| Starting socket receive thread. \| 2019-01-31 17:33:21 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2019-01-31 17:33:21 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2019-01-31 17:33:21 Rithmic Trading \| Sending logon request message. \| 2019-01-31 17:33:21 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2019-01-31 17:33:21 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2019-01-31 17:33:21 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2019-01-31 17:33:21 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2019-01-31 17:33:22 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2019-01-31 17:33:22 Rithmic Trading \| Received logon response. \| 2019-01-31 17:33:22 Rithmic Trading \| Server Name: DTC Bridge. \| 2019-01-31 17:33:22 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-31 17:33:22 Rithmic Trading \| Logon error received from server \| 2019-01-31 17:33:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-01-31 17:33:22 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-01-31 17:33:22 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-31 17:33:23 Rithmic Trading \| Disconnected. \| 2019-01-31 17:33:23 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-31 17:33:23 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-01-31 17:33:44 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-31 17:33:44 DTC Client socket (1) \| Closed. \| 2019-01-31 17:33:44 Checking for new symbol settings for service code scdataallservices \| 2019-01-31 17:37:10 Current selected Data/Trading service: SC Data - All Services \| 2019-01-31 17:37:10 HTTPS www.sierrachart.com:443 (2) \| Creating socket. Using TLS 1.2. \| 2019-01-31 17:37:10 HTTPS www.sierrachart.com:443 (2) \| Connecting to IP: 46.4.97.203. \| 2019-01-31 17:37:10 Requesting symbol settings for service code scdataallservices. Overwrite = on. \| 2019-01-31 17:37:14 Symbol settings received. \| 2019-01-31 17:37:17 Processed 5589 symbol settings. \| 2019-01-31 17:37:18 HTTPS www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2019-01-31 17:37:22 HTTPS www.sierrachart.com:443 (2) \| Signaling to core to close socket \| 2019-01-31 17:37:22 HTTPS www.sierrachart.com:443 (2) \| Received socket Close event. \| 2019-01-31 17:37:22 HTTPS www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-01-31 17:37:22 HTTPS www.sierrachart.com:443 (2) \| Closed. \| 2019-01-31 17:37:22 NQH19 5 Sec #3 \| Reloading chart. \| 2019-01-31 17:38:01 'Allow Support for Sierra Chart Data Feeds' is disabled. The NQ?## pattern/symbol will not use the SC Exchange Data Feed. \| 2019-01-31 17:38:01 Intraday data recording state for symbol NQH19 is set to download 'Pending'. \| 2019-01-31 17:38:01 HD Request # 3 \| Downloading Intraday chart data for NQH19 to the file NQH19.scid. Service: cme \| 2019-01-31 17:38:01 HD Request # 3 \| Download start date-time: 2019-01-10 20:47:45.000 \| 2019-01-31 17:38:01 HD Request # 3 \| Using server: ds1.sierracharts.com port 10150 \| 2019-01-31 17:38:01 Socket (1) \| Creating socket. \| 2019-01-31 17:38:02 Socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-01-31 17:38:02 + Loading market depth data. \| 2019-01-31 17:38:02 Loaded depth data records for NQH19 2019-01-10 from 2019-01-10 20:42:06 to 2019-01-10 20:47:44. \| 2019-01-31 17:38:02 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2019-01-31 17:38:02 HD Request # 3 \| Sending historical data logon request message. \| 2019-01-31 17:38:02 HD Request # 3 \| Requesting Intraday data. Start date-time: 2019-01-10 20:47:45. Record interval: 0. Symbol: NQH19 \| 2019-01-31 17:38:02 HD Request # 3 \| Decompressing data. \| 2019-01-31 17:38:02 HD Request # 3 \| Receiving Intraday data for NQH19 starting at 2019-01-10 20:47:45 \| 2019-01-31 17:38:02 HD Request # 3 \| Timestamp of first Intraday data file record written: 2019-01-10 20:47:45 \| 2019-01-31 17:38:02 HD Request # 3 \| Historical data for NQH19 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2019-01-31 17:38:14 Socket (1) \| Signaling to core to close socket \| 2019-01-31 17:38:14 Historical data download thread signaled to stop. \| 2019-01-31 17:38:14 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-31 17:38:14 HD Request # 3 \| Received 5459310 records from 2019-01-10 20:47:45 to 2019-01-31 17:27:56 (20.9 days) and wrote 5459307 records for NQH19 \| 2019-01-31 17:38:14 HD Request # 3 \| Completion time: 13s \| 2019-01-31 17:38:14 HD Request # 3 \| Intraday data download complete for NQH19. Unique request ID: 2 \| 2019-01-31 17:38:14 Removed historical data download ID 2 \| 2019-01-31 17:38:14 Socket (1) \| Socket gracefully closed by remote side. \| 2019-01-31 17:38:14 Socket (1) \| Closed. \| 2019-01-31 17:38:14 SC Data - All Services \| Connected to data server. \| 2019-01-31 17:38:21 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll \| 2019-01-31 17:38:21 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll \| 2019-01-31 17:38:21 'Allow Support for Sierra Chart Data Feeds' is disabled. The NQ?## pattern/symbol will not use the SC Exchange Data Feed. \| 2019-01-31 17:38:21 SC Data - All Services \| Starting real-time market data updates for: NQH19. ID: 1 \| 2019-01-31 17:38:21 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: NQH19 \| 2019-01-31 17:38:21 SC Data - All Services \| Requesting security definition data for: NQH19. ID: 1 \| 2019-01-31 17:38:21 Requesting market depth updates for: NQH19 if supported. \| 2019-01-31 17:38:21 Intraday data recording state for symbol NQH19 is set to download 'Pending'. \| 2019-01-31 17:38:21 Delaying start of download for NQH19 \| 2019-01-31 17:38:21 SC Data - All Services \| Starting real-time market data updates for: NQH9-CME. ID: 2 \| 2019-01-31 17:38:21 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: NQH9-CME \| 2019-01-31 17:38:21 SC Data - All Services \| Requesting security definition data for: NQH9-CME. ID: 2 \| 2019-01-31 17:38:21 Intraday data recording state for symbol NQH9-CME is set to download 'Pending'. \| 2019-01-31 17:38:21 Delaying start of download for NQH9-CME \| 2019-01-31 17:38:21 SC Data - All Services \| Starting real-time market data updates for: F.US.CLEV18. ID: 3 \| 2019-01-31 17:38:21 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: F.US.CLEV18 \| 2019-01-31 17:38:21 SC Data - All Services \| Requesting security definition data for: F.US.CLEV18. ID: 3 \| 2019-01-31 17:38:21 Intraday data recording state for symbol F.US.CLEV18 is set to download 'Pending'. \| 2019-01-31 17:38:21 Requesting market depth updates for: NQH9-CME if supported. \| 2019-01-31 17:38:26 HD Request # 4 \| Downloading Intraday chart data for NQH19 to the file NQH19.scid. Service: cme \| 2019-01-31 17:38:27 HD Request # 4 \| Download start date-time: 2019-01-31 17:27:56.000 \| 2019-01-31 17:38:27 HD Request # 4 \| Using server: ds7.sierracharts.com port 10149 \| 2019-01-31 17:38:27 Socket (1) \| Creating socket. \| 2019-01-31 17:38:27 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-01-31 17:38:27 HD Request # 5 \| Downloading Intraday chart data for NQH9-CME to the file NQH9-CME.scid. Service: scdataallservices \| 2019-01-31 17:38:27 HD Request # 5 \| Download start date-time: 2019-01-31 17:23:06.000 \| 2019-01-31 17:38:27 HD Request # 5 \| Using user Barchart Historical data account. \| 2019-01-31 17:38:27 HD Request # 5 \| Requesting historical Intraday Tick data for NQH9-CME starting at 2019-01-31 12:23:06 (Exchange time). \| 2019-01-31 17:38:27 HTTPS historicaldata.sierrachart.com:443 (2) \| Creating socket. Using TLS 1.2. \| 2019-01-31 17:38:27 HTTPS historicaldata.sierrachart.com:443 (2) \| Connecting to IP: 88.99.0.216. \| 2019-01-31 17:38:27 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2019-01-31 17:38:27 HD Request # 4 \| Sending historical data logon request message. \| 2019-01-31 17:38:27 HD Request # 4 \| Requesting Intraday data. Start date-time: 2019-01-31 17:27:56. Record interval: 0. Symbol: NQH19 \| 2019-01-31 17:38:27 HD Request # 4 \| Decompressing data. \| 2019-01-31 17:38:27 HD Request # 5 \| Error downloading historical Intraday data for NQH9-CME. Error executing query: Invalid symbol \| 2019-01-31 17:38:27 HD Request # 5 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH9-CME \| 2019-01-31 17:38:27 HD Request # 5 \| Completion time: 0s \| 2019-01-31 17:38:27 HD Request # 5 \| Intraday data download complete for NQH9-CME. Unique request ID: 4 \| 2019-01-31 17:38:27 Removed historical data download ID 4 \| 2019-01-31 17:38:27 Real-time Intraday chart data file updates started for NQH9-CME \| 2019-01-31 17:38:27 Intraday chart data file opened for NQH9-CME \| 2019-01-31 17:38:27 HD Request # 6 \| Downloading Intraday chart data for F.US.CLEV18 to the file F.US.CLEV18.scid. Service: scdataallservices \| 2019-01-31 17:38:27 HD Request # 6 \| Performing multistage download. Downloading Minute data first. \| 2019-01-31 17:38:27 HD Request # 6 \| Download start date-time: 2018-09-20 19:29:20.000 \| 2019-01-31 17:38:27 HD Request # 6 \| Disabling Intraday chart updating for symbol during historical data download. \| 2019-01-31 17:38:27 HD Request # 6 \| Using user Barchart Historical data account. \| 2019-01-31 17:38:27 HD Request # 6 \| Requesting historical Intraday Minute data for F.US.CLEV18 starting at 2018-09-20 13:29:20 (Exchange time). \| 2019-01-31 17:38:27 HD Request # 4 \| Receiving Intraday data for NQH19 starting at 2019-01-31 17:27:56 \| 2019-01-31 17:38:27 HD Request # 4 \| Timestamp of first Intraday data file record written: 2019-01-31 17:27:57 \| 2019-01-31 17:38:27 Socket (1) \| Signaling to core to close socket \| 2019-01-31 17:38:27 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-31 17:38:27 Historical data download thread signaled to stop. \| 2019-01-31 17:38:27 HD Request # 4 \| Received 5615 records from 2019-01-31 17:27:56 to 2019-01-31 17:38:15 (10.3 minutes) and wrote 5603 records for NQH19 \| 2019-01-31 17:38:27 HD Request # 4 \| Completion time: 1s \| 2019-01-31 17:38:27 HD Request # 4 \| Intraday data download complete for NQH19. Unique request ID: 3 \| 2019-01-31 17:38:27 Removed historical data download ID 3 \| 2019-01-31 17:38:27 Real-time Intraday chart data file updates started for NQH19 \| 2019-01-31 17:38:27 Intraday chart data file opened for NQH19 \| 2019-01-31 17:38:27 Socket (1) \| Socket gracefully closed by remote side. \| 2019-01-31 17:38:27 Socket (1) \| Closed. \| 2019-01-31 17:38:27 HD Request # 6 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEV18 \| 2019-01-31 17:38:28 HD Request # 6 \| Completion time: 0s \| 2019-01-31 17:38:28 HD Request # 6 \| Intraday data download complete for F.US.CLEV18. Unique request ID: 5 \| 2019-01-31 17:38:28 HD Request # 7 \| Downloading Intraday chart data for F.US.CLEV18 to the file F.US.CLEV18.scid. Service: scdataallservices \| 2019-01-31 17:38:28 HD Request # 7 \| Rounding start date-time down to the minute: 2018-09-20 19:29:00.000 \| 2019-01-31 17:38:28 HD Request # 7 \| Download start date-time: 2018-09-20 19:29:00.000 \| 2019-01-31 17:38:28 HD Request # 7 \| Using user Barchart Historical data account. \| 2019-01-31 17:38:28 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2018-12-31 11:38:27 (Exchange time). \| 2019-01-31 17:38:28 HD Request # 7 \| Ignored error: Error: access denied to requested tick time period \| 2019-01-31 17:38:28 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-01 00:00:00 (Exchange time). \| 2019-01-31 17:38:28 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-02 00:00:00 (Exchange time). \| 2019-01-31 17:38:33 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-03 00:00:00 (Exchange time). \| 2019-01-31 17:38:34 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-04 00:00:00 (Exchange time). \| 2019-01-31 17:38:34 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-05 00:00:00 (Exchange time). \| 2019-01-31 17:38:34 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-06 00:00:00 (Exchange time). \| 2019-01-31 17:38:35 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-07 00:00:00 (Exchange time). \| 2019-01-31 17:38:35 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-08 00:00:00 (Exchange time). \| 2019-01-31 17:38:36 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-09 00:00:00 (Exchange time). \| 2019-01-31 17:38:36 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-10 00:00:00 (Exchange time). \| 2019-01-31 17:38:36 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-11 00:00:00 (Exchange time). \| 2019-01-31 17:38:37 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-12 00:00:00 (Exchange time). \| 2019-01-31 17:38:37 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-13 00:00:00 (Exchange time). \| 2019-01-31 17:38:37 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-14 00:00:00 (Exchange time). \| 2019-01-31 17:38:38 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-15 00:00:00 (Exchange time). \| 2019-01-31 17:38:38 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-16 00:00:00 (Exchange time). \| 2019-01-31 17:38:39 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-17 00:00:00 (Exchange time). \| 2019-01-31 17:38:39 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-18 00:00:00 (Exchange time). \| 2019-01-31 17:38:39 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-19 00:00:00 (Exchange time). \| 2019-01-31 17:38:40 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-20 00:00:00 (Exchange time). \| 2019-01-31 17:38:40 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-21 00:00:00 (Exchange time). \| 2019-01-31 17:38:40 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-22 00:00:00 (Exchange time). \| 2019-01-31 17:38:41 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-23 00:00:00 (Exchange time). \| 2019-01-31 17:38:41 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-24 00:00:00 (Exchange time). \| 2019-01-31 17:38:42 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-25 00:00:00 (Exchange time). \| 2019-01-31 17:38:42 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-26 00:00:00 (Exchange time). \| 2019-01-31 17:38:42 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-27 00:00:00 (Exchange time). \| 2019-01-31 17:38:43 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-28 00:00:00 (Exchange time). \| 2019-01-31 17:38:43 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-29 00:00:00 (Exchange time). \| 2019-01-31 17:38:43 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-30 00:00:00 (Exchange time). \| 2019-01-31 17:38:44 HD Request # 7 \| Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-31 00:00:00 (Exchange time). \| 2019-01-31 17:38:44 HD Request # 7 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEV18 \| 2019-01-31 17:38:45 HD Request # 7 \| Completion time: 17s \| 2019-01-31 17:38:45 HD Request # 7 \| Intraday data download complete for F.US.CLEV18. Unique request ID: 5 \| 2019-01-31 17:38:45 Removed historical data download ID 5 \| 2019-01-31 17:38:45 Real-time Intraday chart data file updates started for F.US.CLEV18 \| 2019-01-31 17:38:45 Intraday chart data file opened for F.US.CLEV18 \| 2019-01-31 17:38:45 HD Request # 7 \| Enabling Intraday chart updating for symbol. \| 2019-01-31 17:38:45 File >> Disconnect selected. \| 2019-01-31 17:39:21 SC Data - All Services \| Disconnected. \| 2019-01-31 17:39:21 SC Data - All Services \| Disconnected. \| 2019-01-31 17:39:36 SC Data - All Services \| Disconnected. \| 2019-01-31 17:39:36 Checking for new symbol settings for service code rithmic.trading \| 2019-01-31 17:39:36 Current selected Data/Trading service: Rithmic Trading \| 2019-01-31 17:39:36 HTTPS www.sierrachart.com:443 (1) \| Creating socket. Using TLS 1.2. \| 2019-01-31 17:39:36 HTTPS www.sierrachart.com:443 (1) \| Connecting to IP: 46.4.97.203. \| 2019-01-31 17:39:36 Requesting symbol settings for service code rithmic.trading. Overwrite = on. \| 2019-01-31 17:39:36 Symbol settings received. \| 2019-01-31 17:39:37 Processed 1074 symbol settings. \| 2019-01-31 17:39:37 HTTPS www.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2019-01-31 17:39:42 HTTPS www.sierrachart.com:443 (1) \| Signaling to core to close socket \| 2019-01-31 17:39:42 HTTPS www.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-01-31 17:39:42 HTTPS www.sierrachart.com:443 (1) \| Closed. \| 2019-01-31 17:39:42 NQH9-CME 5 Sec #3 \| Reloading chart. \| 2019-01-31 17:39:43 + Loading market depth data. \| 2019-01-31 17:39:43 Rithmic Trading \| Port for executable: 49970 \| 2019-01-31 17:39:47 Listening socket (844). Port 49970 \| Closed. \| 2019-01-31 17:39:47 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-01-31 17:39:47 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49970. Current folder: C:\SierraChart\Rim \| 2019-01-31 17:39:47 Rithmic Trading \| Bridge process is running. \| 2019-01-31 17:39:49 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49970 \| 2019-01-31 17:39:49 DTC Client socket (1) \| Creating socket. \| 2019-01-31 17:39:49 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-01-31 17:39:49 Rithmic Trading \| Connected to server. \| 2019-01-31 17:39:49 Rithmic Trading \| Starting socket receive thread. \| 2019-01-31 17:39:49 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2019-01-31 17:39:49 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2019-01-31 17:39:49 Rithmic Trading \| Sending logon request message. \| 2019-01-31 17:39:49 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2019-01-31 17:39:49 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2019-01-31 17:39:49 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2019-01-31 17:39:49 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2019-01-31 17:39:50 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2019-01-31 17:39:50 Rithmic Trading \| Received logon response. \| 2019-01-31 17:39:50 Rithmic Trading \| Server Name: DTC Bridge. \| 2019-01-31 17:39:50 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2019-01-31 17:39:50 Rithmic Trading \| Logon error received from server \| 2019-01-31 17:39:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-01-31 17:39:50 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-01-31 17:39:50 DTC Client socket (1) \| Signaling to core to close socket \| 2019-01-31 17:39:51 Rithmic Trading \| Disconnected. \| 2019-01-31 17:39:51 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-01-31 17:39:51 Rithmic Trading \| Port for executable: 49980 \| 2019-01-31 17:39:56 Listening socket (804). Port 49980 \| Closed. \| 2019-01-31 17:39:56 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-01-31 17:39:56 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49980. Current folder: C:\SierraChart\Rim \| 2019-01-31 17:39:56 Rithmic Trading \| Bridge process is not running! \| 2019-01-31 17:39:58 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49980 \| 2019-01-31 17:39:58 DTC Client socket (3) \| Creating socket. \| 2019-01-31 17:39:58 DTC Client socket (3) \| Connecting to IP: 127.0.0.1. \| 2019-01-31 17:39:58 DTC Client socket (3) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-01-31 17:39:59 * DTC Client socket (3) \| Signaling to core to close socket \| 2019-01-31 17:39:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-01-31 17:39:59 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-01-31 17:39:59 DTC Client socket (3) \| Closed. \| 2019-01-31 17:39:59 Rithmic Trading \| Disconnected. \| 2019-01-31 17:39:59 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-01-31 17:40:12 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-01-31 17:40:12 DTC Client socket (1) \| Closed. \| 2019-01-31 17:40:12

[2019-01-31 17:44:02] #4 [Go To First Post]
Sierra Chart - Max - Posts: 5597
You are getting the following error from Rithmic: Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" Refer to the documentation here: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support

[2019-01-31 18:10:04] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In addition to the prior post, you are running an older version of Sierra Chart and need to update following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: