Login Page - Create Account

Support Board


Date/Time: Sat, 27 Apr 2024 12:10:46 +0000



SC Data not updating

View Count: 998

[2019-01-31 14:16:27]
ObuC - Posts: 2
It looks like I'm disconnected after the initial refresh. Is this supposed to happen? Isn't SC Data included and realtime?

Software version: 1863 64-bit | 2019-01-31 15:11:31
Usage end date: 2019-03-14 | 2019-01-31 15:11:31
Enabled for: Advanced Features. | 2019-01-31 15:11:31
Enabled for: Advanced Features 2. | 2019-01-31 15:11:31
Enabled for: Sierra Chart Historical Data Service. | 2019-01-31 15:11:31
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-01-31 15:11:31
Current selected Data/Trading service: SC Data - All Services | 2019-01-31 15:11:31
Chart Update Interval: 50 | 2019-01-31 15:11:31
Intraday Data Storage Time Unit: 1 | 2019-01-31 15:11:31
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2019-01-31 15:11:31
2019-01-31 15:11:30 Local computer time | 2019-01-31 15:11:31
2019-01-31 14:11:30 Local computer time in UTC | 2019-01-31 15:11:31
2019-01-31 15:11:30 Local computer time in SC Time Zone | 2019-01-31 15:11:31
2019-01-31 13:28:04 Server time in UTC | 2019-01-31 15:11:31
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-01-31 15:11:31
Program path: D:\Programs\Sierra\ | 2019-01-31 15:11:31
Data Files path: D:\Programs\Sierra\Data\ | 2019-01-31 15:11:31
OS Version Number: 10.0 | 2019-01-31 15:11:31
Locale Setting: C | 2019-01-31 15:11:31
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-01-31 15:11:31

File >> Disconnect selected. | 2019-01-31 15:11:52
SC Data - All Services | Disconnected. | 2019-01-31 15:11:52

SC Data - All Services | Connected to data server. | 2019-01-31 15:11:58
SC Data - All Services | Starting real-time market data updates for: CLH19. ID: 1 | 2019-01-31 15:11:58
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLH19 | 2019-01-31 15:11:58
SC Data - All Services | Requesting security definition data for: CLH19. ID: 1 | 2019-01-31 15:11:58
Intraday data recording state for symbol CLH19 is set to download 'Pending'. | 2019-01-31 15:11:58
Delaying start of download for CLH19 | 2019-01-31 15:11:58
SC Data - All Services | Starting real-time market data updates for: CL-201903-NYMEX. ID: 2 | 2019-01-31 15:11:58
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CL-201903-NYMEX | 2019-01-31 15:11:58
SC Data - All Services | Requesting security definition data for: CL-201903-NYMEX. ID: 2 | 2019-01-31 15:11:58
SC Data - All Services | Starting real-time market data updates for: CL-201905-NYMEX. ID: 3 | 2019-01-31 15:11:58
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CL-201905-NYMEX | 2019-01-31 15:11:58
SC Data - All Services | Requesting security definition data for: CL-201905-NYMEX. ID: 3 | 2019-01-31 15:11:58
HD Request # 4 | Downloading Intraday chart data for CLH19 to the file CLH19.scid. Service: nymex | 2019-01-31 15:12:02
HD Request # 4 | Download start date-time: 2019-01-31 14:18:32.000 | 2019-01-31 15:12:02
HD Request # 4 | Using server: ds1.sierracharts.com port 10149 | 2019-01-31 15:12:02
Socket (1) | Creating socket. | 2019-01-31 15:12:02
Socket (1) | Connecting to IP: 8.18.161.135. | 2019-01-31 15:12:02
HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-01-31 15:12:03
HD Request # 4 | Sending historical data logon request message. | 2019-01-31 15:12:03
HD Request # 4 | Requesting Intraday data. Start date-time: 2019-01-31 14:18:32. Record interval: 1. Symbol: CLH19 | 2019-01-31 15:12:03
HD Request # 4 | Decompressing data. | 2019-01-31 15:12:03
HD Request # 4 | Receiving Intraday data for CLH19 starting at 2019-01-31 14:18:32 | 2019-01-31 15:12:03
HD Request # 4 | Timestamp of first Intraday data file record written: 2019-01-31 14:18:32 | 2019-01-31 15:12:03
Socket (1) | Shutdown started. Waiting for graceful close. | 2019-01-31 15:12:03
Historical data download thread signaled to stop. | 2019-01-31 15:12:03
HD Request # 4 | Received 1701 records from 2019-01-31 14:18:32 to 2019-01-31 15:02:04 (43.5 minutes) and wrote 1701 records for CLH19 | 2019-01-31 15:12:03
HD Request # 4 | Completion time: 1s | 2019-01-31 15:12:03
HD Request # 4 | Intraday data download complete for CLH19. Unique request ID: 3 | 2019-01-31 15:12:03
Removed historical data download ID 3 | 2019-01-31 15:12:03
Real-time Intraday chart data file updates started for CLH19 | 2019-01-31 15:12:03
Opened cached Intraday file: D:\Programs\Sierra\Data\CLH19.scid | 2019-01-31 15:12:03
Intraday chart data file opened for CLH19 | 2019-01-31 15:12:03

Socket (1) | Socket gracefully closed by remote side. | 2019-01-31 15:12:03
Socket (1) | Closed. | 2019-01-31 15:12:03
[2019-01-31 18:04:37]
Sierra Chart Engineering - Posts: 104368
So you want real-time data for Nymex crude oil futures.

If you require real-time futures data, then refer to:
https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php

Be sure to read the page linked above *completely* before you ask further questions about real-time futures data. And *think about that information* before you ask questions about real-time futures data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-01-31 18:04:44
[2019-01-31 18:35:34]
ObuC - Posts: 2
Ah I see. Looks like starting that up tomorrow will be the more sensible thing to do, so I'll try that :)

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account