Login Page - Create Account

Support Board


Date/Time: Sat, 27 Apr 2024 19:48:32 +0000



IB Symbol

View Count: 564

[2019-01-16 03:03:21]
MikeB - Posts: 1
HI,
I have gone through the connection of SC to IB TWS and while i opened a chart for HSf19 in SC which I see. when I completed the API connection to IB I got this error message and the data is not updating in SC.

HD Request # 2 | Error downloading historical Intraday data for HSF19. The symbol is unknown to the server. | 2019-01-16 10:11:17

I have and see live data in IB for the "HSI Jan 30 19" contract and SC is logged in.

many thanks
Mike
just in case I have sent the log

"log data for request
"Symbol unknown when connecting to IB"
many thanks
Mike"
[2019-01-16 03:10:30]
Sierra Chart Engineering - Posts: 104368
That is not the correct Interactive Brokers symbol. Refer to this section here for instructions to access the correct symbols:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#Symbols
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account