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Date/Time: Wed, 25 May 2022 02:50:41 +0000



Historical Daily data file not available for BTCUSD Bitstamp bitcoin

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[2013-11-11 07:29:04]
8fold - Posts: 23
Today I started two instances of SierraChart, one on Bitcoin Data (Bitstamp) and one on Bitcoin Data (BTCChina).

I noticed last 3 days were missing (disappeared)from the daily chart, along with a few other old days.
I clicked delete and redownload data... and now I have no data in daily chart.

Here's a log:

HD Request # 3 - Downloading Historical Daily chart data for BTC-BSTMP. Starting date: 1963-11-11. Service: bts | 2013-11-11 09:22:28
HD Request # 3 - Using server: btc.sierracharts.com port 10149 | 2013-11-11 09:22:28
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-11 09:22:28
The network socket is connected. | 2013-11-11 09:22:28
HD Request # 3 - Sending historical data logon request message. | 2013-11-11 09:22:28
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-11 09:22:28
HD Request # 3 - Requesting historical Daily data starting at 1963-11-11. | 2013-11-11 09:22:28
HD Request # 3 - Decompressing data. | 2013-11-11 09:22:28
HD Request # 3 - Receiving historical Daily data for BTC-BSTMP starting at 2013-11-11 | 2013-11-11 09:22:28
Writing historical Daily data for BTC-BSTMP to the file BTC-BSTMP.dly | 2013-11-11 09:22:28
The network socket for historical data has been closed. | 2013-11-11 09:22:28
HD Request # 3 - Received 1 record from 2013-11-11 00:00:01 to 2013-11-11 00:00:01 (24.0 hours) and wrote 1 record for BTC-BSTMP | 2013-11-11 09:22:28
HD Request # 3 - Daily download COMPLETE for BTC-BSTMP | 2013-11-11 09:22:28
HD Request # 4 - Downloading Historical Daily chart data for BTCUSD. Starting date: 2013-07-20. Service: bts | 2013-11-11 09:22:28
HD Request # 4 - Using server: btc.sierracharts.com port 10149 | 2013-11-11 09:22:28
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-11 09:22:28
The network socket is connected. | 2013-11-11 09:22:29
HD Request # 4 - Sending historical data logon request message. | 2013-11-11 09:22:29
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-11 09:22:29
HD Request # 4 - Requesting historical Daily data starting at 2013-07-20. | 2013-11-11 09:22:29

.............................................................................................
HD Request # 4 - Error downloading historical Daily data for BTCUSD. Historical data file not available for symbol. | 2013-11-11 09:22:29
.............................................................................................

The network socket for historical data has been closed. | 2013-11-11 09:22:29
HD Request # 4 - Received 0 records and wrote 0 records for BTCUSD | 2013-11-11 09:22:29
HD Request # 4 - Daily download COMPLETE for BTCUSD | 2013-11-11 09:22:29

[2013-11-11 07:33:01]
8fold - Posts: 23
Same error on BTCChina:

HD Request # 3 - Downloading Historical Daily chart data for BTCCNY-BTCChina. Starting date: 2013-11-06. Service: btcc | 2013-11-11 09:29:22
HD Request # 3 - Using server: btc.sierracharts.com port 10149 | 2013-11-11 09:29:22
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-11 09:29:22
The network socket is connected. | 2013-11-11 09:29:22
HD Request # 3 - Sending historical data logon request message. | 2013-11-11 09:29:22
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-11 09:29:23
HD Request # 3 - Requesting historical Daily data starting at 2013-11-06. | 2013-11-11 09:29:23
HD Request # 3 - Decompressing data. | 2013-11-11 09:29:23
HD Request # 3 - Receiving historical Daily data for BTCCNY-BTCChina starting at 2013-11-11 | 2013-11-11 09:29:23
Writing historical Daily data for BTCCNY-BTCChina to the file BTCCNY-BTCChina.dly | 2013-11-11 09:29:23
The network socket for historical data has been closed. | 2013-11-11 09:29:23
HD Request # 3 - Received 1 record from 2013-11-11 00:00:01 to 2013-11-11 00:00:01 (24.0 hours) and wrote 1 record for BTCCNY-BTCChina | 2013-11-11 09:29:23
HD Request # 3 - Daily download COMPLETE for BTCCNY-BTCChina | 2013-11-11 09:29:23
HD Request # 4 - Downloading Historical Daily chart data for BTCUSD. Starting date: 2013-07-20. Service: btcc | 2013-11-11 09:29:23
HD Request # 4 - Using server: btc.sierracharts.com port 10149 | 2013-11-11 09:29:23
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-11 09:29:23
The network socket is connected. | 2013-11-11 09:29:23
HD Request # 4 - Sending historical data logon request message. | 2013-11-11 09:29:23
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-11 09:29:23
HD Request # 4 - Requesting historical Daily data starting at 2013-07-20. | 2013-11-11 09:29:23
HD Request # 4 - Error downloading historical Daily data for BTCUSD. Historical data file not available for symbol. | 2013-11-11 09:29:23
The network socket for historical data has been closed. | 2013-11-11 09:29:23
HD Request # 4 - Received 0 records and wrote 0 records for BTCUSD | 2013-11-11 09:29:23
HD Request # 4 - Daily download COMPLETE for BTCUSD | 2013-11-11 09:29:23

[2013-11-11 08:53:08]
Sierra Chart Engineering - Posts: 102855
This makes sense because this particular symbol is not valid with either of those data feeds:

HD Request # 4 - Error downloading historical Daily data for BTCUSD. Historical data file not available for symbol. | 2013-11-11 09:29:23


The valid symbols for the particular selected Data/Trading service can be found through File >> Find Symbol.

We are getting close to providing a single Bitcoin feed that consolidates all of the various sources we have and provides many more levels of market depth.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-11-11 08:53:29
[2013-11-11 09:01:58]
8fold - Posts: 23
Ok, BTCUSD was from an old mtgox chart, that I had opened.

However, daily historical data feed not working on either Bitstamp AND BTCChina. Please see that. There's no mistake on my part here.
[2013-11-11 09:06:46]
8fold - Posts: 23
I always have chosen the correct symbol for both Bitstamp(BTC-BSTMP) and BTTCChina(BTCCNY-BTCChina). I am a heavy user of SierraChart and know how it works.

The issue i'm having it that starting this morning, the historical chart is not downloading anymore for the appropriate symbol. More than that, every time I restart SierraChart it deletes some last days from the already existing historical chart.
[2013-11-11 09:22:15]
Sierra Chart Engineering - Posts: 102855
OK, we see. Checking on this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-11-11 09:31:16]
Sierra Chart Engineering - Posts: 102855
This is now resolved. Go to each chart and select Edit >>Delete All Data and Download.


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-11-11 09:32:59]
8fold - Posts: 23
Yes, it worked. Thank you. Thanks for listening.

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