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Direct MessagesDate/Time: Sun, 28 Apr 2024 11:20:50 +0000
drawing tool TC's and defaults
View Count: 2659
| [2019-01-11 14:20:50] |
| User57210 - Posts: 121 |
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1) I've set four different TC's for the Extending Rectangle Tool 2) I'm aware that I can activate the drawing and use shift + ( F11, F2, F3, F4) to toggle between the TC's. Great functionality. 3) No matter what I do. Ex: Load TC1 from the properties. Ex: Set the drawing to TC1 with the shift + F1. etc; THE NEXT TIME I DRAW AN EXTENDING RECTANGLE IT IS ALWAYS DRAWING AS THE TC3 BY SOME DEFAULT! Thank you and please advise. Date Time Of Last Edit: 2019-01-11 14:21:05
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| [2019-01-11 18:24:16] |
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When the Extending Rectangle tool is active, go to the Tools menu and check the Current Tool Configuration selection. Change it to something like Configuration 3. And then use Shift-F1, does it change back to Configuration 1?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-14 01:44:43] |
| User57210 - Posts: 121 |
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Yes, changing the configuration to 2, then using shift F1 does indeed change it back to TC1, but that's never been the issue. The issue is solely regarding default configuration any time a new extending rectangle is drawn. It should always revert to TC1, and it is not.
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| [2019-01-14 08:51:08] |
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So what you are saying is that when you change the configuration for an existing drawn drawing you then want the next drawing of the same type to use that same configuration. Not sure it ever worked that way. If there is some behavior change, the way it works now is as it should work. The way you control the current configuration for the selected drawing tool is through Tool >> Current Tool Configuration or through the associated control bar button or keyboard shortcut. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-14 08:51:36
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| [2019-01-14 13:35:58] |
| User57210 - Posts: 121 |
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NO. What I'm saying is: The way Sierra has, and is supposed to work is that ANY DRAWING TOOL SHOULD ALWAYS DRAW TC1 UPON FIRST USE. Any changes from TC1 to other configurations should be done after initial drawing tool placement. This is how it has worked for years. For my ext. rect. tool to be somehow drawing as TC3 upon all first use....is wrong. Please take time to understand the problem here. |
| [2019-01-14 15:39:58] |
| User201106 - Posts: 61 |
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I do not agree that the default is ALWAYS use TC1. The behavior I see and expect is that the user can set the initial default TC for each drawing tool. While I am on an older version, about 1 year old, setting the default has worked this way for years... Select any drawing tool on the Control Bar like a Ray, Retracement, etc. Do Not attempt to draw anything on the chart to set the default. To set the default click on one of the TC icons, on the Control Bar, like TC2, TC3, TC1, etc. You then deselect the drawing tool by doing a right click on the chart. The next time you select the drawing tool to use, the default will have changed. It will stay that way until the default is changed again. With this method the user can determine the default TC for every drawing tool. Why would you want the default hard coded to TC1 instead of having it user defined? This use case is all done directly from a chart using its control bar. Maybe the functionality has changed in later versions but this is how it has worked for some time. I don't know the equivalent function key combinations for the above so determine that on your own. Date Time Of Last Edit: 2019-01-14 18:59:12
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| [2019-01-14 17:35:27] |
| User57210 - Posts: 121 |
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Entirely wrong, and as a side note who would use a version about a year old anyways. Please don't answer, I don't care. 1) Draw a simple line, could be any drawing tool - just make sure you have multiple TC's saved for that tool. 2) The drawing will ALWAYS draw upon first use as TC1. This is how it works and has always worked. In fact, with my particular issue this is how it works with EVERY OTHER DRAWING TOOL OTHER THAN EXTENDING RECTANGLE FOR SOME REASON. 3) Go in to properties, as it a appears you suggest, and select TC2. 4) Now go draw another drawing of the same type. IT WILL DRAW AS TC1 as it's designed to do. This is not working properly for me for specifically extending rectangle. |
| [2019-01-14 17:40:01] |
| User57210 - Posts: 121 |
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Here's a video showing the exact behavior across a properly working drawing tool (line) and improper working tool (ext. rect): screencast.com/t/fPyt3fmCT
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| [2019-01-14 18:05:24] |
| User201106 - Posts: 61 |
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You should care because I do know what I am talking about. And as a side note this multiple configuration stuff was my idea. What I am trying to prevent is the original method to set tool defaults being removed. But suit yourself know it all. I only update once or twice a year, which works just fine for my use. Did you even attempt the steps to properly set a TC default other than TC1? Date Time Of Last Edit: 2019-01-14 18:11:14
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| [2019-01-14 18:15:05] |
| User57210 - Posts: 121 |
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i came here for official sierra support, not some dude who thinks he's smarter than he is. i won't be responding to you further.
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| [2019-01-14 22:17:40] |
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We looked at the video posted by User57210, and we understand what you are stating is the problem. But, we are unable to reproduce it. When we start with Config 1 and then change the configuration in the Chart Drawing Tools, the Extending Rectangle (like all other drawings) continues to be drawn with Configuration 1 (Which was the prior selected configuration for that drawing tool), as you are expecting. Can you please attach your sierra3.cfg file to this thread. It is located in your main SierraChart folder. It will be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-14 22:18:11
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| [2019-01-15 03:50:37] |
| User57210 - Posts: 121 |
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Interesting, as I asked two other people to see if they could reproduce this and they said they could - only with extending rectangles. See attached per your request. |
Private File |
| [2019-01-15 17:35:28] |
| John - SC Support - Posts: 31159 |
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We are still unable to reproduce what you are seeing even with your file. Can you please give us the exact steps you are using to reproduce the problem, including how you are selecting the Extending Rectangle as the drawing tool. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-15 18:11:16] |
| User57210 - Posts: 121 |
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1) ctrl + d hotkey for activating ext. rect. tool 2) draw by left clicking twice. options to change TC's are used hotkeys shift + (f1, f2, etc) Doesn't really matter what "steps" I take, any time I press my ext rect tool hotkey and draw, it draws TC3 then has to be changed by any normal method- whether hotkey or by going into the properties. |
| [2019-01-15 18:37:56] |
| John - SC Support - Posts: 31159 |
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Can you please attach your KeyboardShortcuts.config file for us. It is located in the main Sierra Chart directory (same location as the Sierra3.cfg file you attached previously).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-15 19:10:12] |
| User57210 - Posts: 121 |
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attached
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Private File |
| [2019-01-15 21:50:40] |
| John - SC Support - Posts: 31159 |
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Everything is still working as we expect it to be. The only thing we can think is that the selected configuration number for the Extending Rectangle happened to be Configuration 3. If this is the case, then it is correct that each time the Extending Rectangle is selected, it would use that Configuration. Be sure to do the following - select the Extending Rectangle tool, then select Tools >> Current Tool Config >> Config 1. Then try to reproduce the problem and see if it occurs. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-16 18:20:36
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| [2019-01-16 18:20:00] |
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If you want we can call and look at this directly on your system so we can understand it better. Let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-16 18:49:04] |
| User57210 - Posts: 121 |
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Yes, I'm free for the next 50mins. I believe you have my number.
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| [2019-01-16 19:20:32] |
| John - SC Support - Posts: 31159 |
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Spoke with the customer and walked through the process of selecting the Configuration prior to drawing and how that stays selected regardless of changes made to existing drawings.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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