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Date/Time: Sat, 20 Apr 2024 15:53:38 +0000



NOT RECEIVING DATA IN REAL TIME

View Count: 601

[2019-01-02 01:35:36]
User338838 - Posts: 12
Good morning sorry me but i'm at only the beginning of the study of your software. I kindly need your help. I paid you $ 33 a little while ago to use for one month your 5 service pack software.
I state that a while ago I had already sent you an email but that problem i was able to solve it.

Now problem is that I can not see YMH19 real-time data update. I would like to know if this is possible based on what I paid
and i ask You to clear if i can get data feed and for which instruments in real times for what I have paid
If I have the right to receive the data flow explain how I should set your setting in Sierra Chart

Another question: in service package 5 is included data feed fron CQG for CME AND EUREX and if not how is possible to obtain them in real time (tick by tick)?
Best regards,
Many thanks !
SASSO FRANCESCO Italy
Sorry
[2019-01-02 08:38:20]
Sierra Chart Engineering - Posts: 104368
If you require real-time futures data, then refer to:
https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php

The CQG service is supported and to use that, follow the instructions on this page here:
CQG Trading Platform Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-01-02 08:38:37

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