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Date/Time: Fri, 26 Apr 2024 12:18:51 +0000



error connecting

View Count: 2171

[2013-11-08 14:49:31]
tilly - Posts: 7

Barchart service: Connecting to server... | 2013-11-08 08:48:24
Barchart service: Requesting user settings for SC2 | 2013-11-08 08:48:24
Barchart service: User settings received. | 2013-11-08 08:48:24
Barchart service: Your account is authorized for these exchanges: CBOTM,CME,GBLX,IMM,IOM | 2013-11-08 08:48:24
Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:7500 | 2013-11-08 08:48:24
The network socket is connected. | 2013-11-08 08:48:24
Barchart service: Sending the LOGIN command. | 2013-11-08 08:48:24
Barchart service: Sending the VERSION command. | 2013-11-08 08:48:24
Barchart service: Error connecting. Please check your Username and Password in File >> Data/Trade Service Settings. | 2013-11-08 08:48:24
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-08 08:48:24
To prevent further connection attempts, select File >> Disconnect. | 2013-11-08 08:48:24
Socket closed. No error. | 2013-11-08 08:48:24
Barchart service: Reset socket. | 2013-11-08 08:48:24
Barchart service: Disconnected. | 2013-11-08 08:48:24
Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-11-08 08:48:24

[2013-11-08 15:38:43]
Sierra Chart Engineering - Posts: 104368
Could you please contact Barchart about this. Their contact information can be found at the top of this page:
https://www.barchart.com/register/realtime/form.php?ID=SC

You will want to check the Username and Password with them and make sure they are correctly set in File >> Data/Trade Service Settings.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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