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How to Post a Message for Support

im first time user, unable to connet to account

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[2018-12-19 16:12:51] #1 [Go To First Post]
User540894 - Posts: 5
Reading Internal Order ID file. \| 2018-12-19 20:52:18 Reading Trade Orders file. \| 2018-12-19 20:52:18 Reading Trade Positions file. \| 2018-12-19 20:52:18 Account Balance file. \| 2018-12-19 20:52:18 Listening on UDP port 22903. \| 2018-12-19 20:52:18 Software version: 1850 32-bit \| 2018-12-19 20:52:18 Usage end date: 2019-01-26 \| 2018-12-19 20:52:18 Enabled for: Advanced Features. \| 2018-12-19 20:52:18 Enabled for: Sierra Chart Historical Data Service. \| 2018-12-19 20:52:18 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-12-19 20:52:18 Current selected Data/Trading service: Rithmic Trading \| 2018-12-19 20:52:18 Chart Update Interval: 500 \| 2018-12-19 20:52:18 Time Zone: +08:00:00 (HKT+08) \| 2018-12-19 20:52:18 2018-12-19 20:52:17 Local computer time \| 2018-12-19 20:52:18 2018-12-19 12:52:17 Local computer time in UTC \| 2018-12-19 20:52:18 2018-12-19 20:52:17 Local computer time in SC Time Zone \| 2018-12-19 20:52:18 2018-12-19 12:52:17 Server time in UTC \| 2018-12-19 20:52:18 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-12-19 20:52:18 Program path: C:\SierraChart\ \| 2018-12-19 20:52:18 Data Files path: C:\SierraChart\Data\ \| 2018-12-19 20:52:18 OS Version Number: 10.0 \| 2018-12-19 20:52:18 Locale Setting: C \| 2018-12-19 20:52:18 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2018-12-19 20:52:18 Checking for new symbol settings for service code rithmic.trading \| 2018-12-19 20:52:18 HTTPS www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-12-19 20:52:18 HTTPS www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-12-19 20:52:18 Received 5 login tokens. \| 2018-12-19 20:52:19 Requesting symbol settings for service code rithmic.trading. Overwrite = on. \| 2018-12-19 20:52:19 Symbol settings received. \| 2018-12-19 20:52:20 Processed 1065 symbol settings. \| 2018-12-19 20:52:20 HTTPS www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-12-19 20:52:20 HTTPS www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-12-19 20:52:20 HTTPS login.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2018-12-19 20:52:21 HTTPS login.sierrachart.com:443 (1) \| Signaling to core to close socket \| 2018-12-19 20:52:21 HTTPS login.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-19 20:52:21 HTTPS login.sierrachart.com:443 (1) \| Closed. \| 2018-12-19 20:52:21 HTTPS www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-12-19 20:52:24 HTTPS www.sierrachart.com:443 (2) \| Signaling to core to close socket \| 2018-12-19 20:52:24 HTTPS www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-19 20:52:24 HTTPS www.sierrachart.com:443 (2) \| Closed. \| 2018-12-19 20:52:24 HTTPS www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-12-19 20:52:24 HTTPS www.sierrachart.com:443 (4) \| Signaling to core to close socket \| 2018-12-19 20:52:24 HTTPS www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-19 20:52:24 HTTPS www.sierrachart.com:443 (4) \| Closed. \| 2018-12-19 20:52:24 Rithmic Trading \| Port for executable: 51530 \| 2018-12-19 20:52:25 Listening socket (1152). Port 51530 \| Closed. \| 2018-12-19 20:52:25 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-12-19 20:52:25 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:51530. Current folder: C:\SierraChart\Rim \| 2018-12-19 20:52:25 HTTPS www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-12-19 20:52:27 HTTPS www.sierrachart.com:443 (5) \| Signaling to core to close socket \| 2018-12-19 20:52:27 HTTPS www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-12-19 20:52:27 HTTPS www.sierrachart.com:443 (5) \| Closed. \| 2018-12-19 20:52:27 Rithmic Trading \| Bridge process is running. \| 2018-12-19 20:52:27 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 51530 \| 2018-12-19 20:52:27 DTC Client socket (1) \| Creating socket. \| 2018-12-19 20:52:27 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2018-12-19 20:52:27 Rithmic Trading \| Connected to server. \| 2018-12-19 20:52:27 Rithmic Trading \| Starting socket receive thread. \| 2018-12-19 20:52:27 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2018-12-19 20:52:27 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2018-12-19 20:52:27 Rithmic Trading \| Sending logon request message. \| 2018-12-19 20:52:27 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2018-12-19 20:52:27 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2018-12-19 20:52:27 Rithmic Trading \| Message from server: Connecting to Rithmic Singapore server. \| 2018-12-19 20:52:27 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2018-12-19 20:52:29 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2018-12-19 20:52:29 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Opened \| 2018-12-19 20:52:30 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2018-12-19 20:52:30 Rithmic Trading \| Message from server: Server Alert: PnL Connection Broken \| 2018-12-19 20:52:30 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection Opened \| 2018-12-19 20:52:32 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2018-12-19 20:52:32 File >> Disconnect selected. \| 2018-12-19 20:52:50 DTC Client socket (1) \| Signaling to core to close socket \| 2018-12-19 20:52:50 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2018-12-19 20:52:50 Rithmic Trading \| Disconnected. \| 2018-12-19 20:52:50 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-12-19 20:53:10 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2018-12-19 20:53:10 DTC Client socket (1) \| Closed. \| 2018-12-19 20:53:10 Notice: Detected that the system has resumed from a low-power state. \| 2018-12-19 23:11:02

[2018-12-19 19:30:25] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do not use the Rithmic Singapore Server. Use the Rithmic 01 US server. This is controlled through Global Settings >> Data/Trade Service Settings >> Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-19 19:31:19

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