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Date/Time: Thu, 25 Apr 2024 11:08:26 +0000



Cannot connect to data feed.

View Count: 1700

[2013-11-07 19:58:09]
robna - Posts: 18
I downloaded new version of Serra and cannot reconnect.
[2013-11-08 05:30:43]
Sierra Chart Engineering - Posts: 104368
Please provide a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log

In the case of Interactive Brokers you need to update to the latest version of Trader Workstation. You can get that here:
https://download2.interactivebrokers.com/download/tws40_upgrade_latest.exe
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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