Support Board
Date/Time: Fri, 29 Mar 2024 02:21:53 +0000
Problem with 'chart drawing properties'
View Count: 941
[2018-12-16 22:59:43] |
User58241 - Posts: 24 |
When I right-click on a price expansion tool on my chart and select "chart drawing properties" in attempt to make changes to it, it looks okay initially until I select the scroll bar in that window to move to another part of the tool settings. Then, suddenly, there is some confusion between the dashed lines and the ultra-fine lines. The ultra-fine lines show up as dashed lines in the "properties" window (See the attached pics), and it gets really weird when I try to "fix" the settings by changing them back to the original settings I had for the tool, or try to toggle them on and off, or try to delete any of the lines by clicking on the minus sign below. I noticed this problem after updating my version from about 1820 to the latest one, 1850. So something must have happened between these versions. I tried to go back to the earlier version, but could no longer go back far enough to eliminate the problem. Please look at the 5 pics I have attached. They give a good idea of the problem I am dealing with. Additional explanation is on the pics themselves. Thanks in advance for your consideration, Dan P.S. Looks like I could only upload 3 pics at a time. I will try again with the other two pics in a second submission. Sorry if these are "too many", but they do provide clarification. |
[2018-12-16 23:01:07] |
User58241 - Posts: 24 |
The other two pics...
|
[2018-12-16 23:35:19] |
User58241 - Posts: 24 |
Actually, on closer observation, it looks like all my ultra-thin lines changed to normal 1 pt lines when I initially open up the chart drawing properties window. So it is NOT correct right from the start. See attached pic. And, again, thanks for looking into this!!! Dan |
[2018-12-17 13:53:08] |
User58241 - Posts: 24 |
I did figure out how to get back to version 1820. Everything is back to "normal" again, so no rush for now... Thanks!
|
[2018-12-18 19:53:23] |
Sierra Chart Engineering - Posts: 104368 |
We are looking this over but could you also attach the Sierra3.CFG file following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile This file is located in the Sierra Chart installation folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2018-12-18 22:48:36] |
User58241 - Posts: 24 |
Thank you for looking into this. I downloaded the current version (1852) and retested the chart drawing properties. The problem returned. Attached is the Sierra3.cfg file per your request. Hope this helps! Dan |
Private File |
[2018-12-21 20:37:07] |
Sierra Chart Engineering - Posts: 104368 |
Thank you for the file. We will get the problem resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: