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Date/Time: Fri, 29 Mar 2024 02:21:53 +0000



Problem with 'chart drawing properties'

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[2018-12-16 22:59:43]
User58241 - Posts: 24
When I right-click on a price expansion tool on my chart and select "chart drawing properties" in attempt to make changes to it, it looks okay initially until I select the scroll bar in that window to move to another part of the tool settings. Then, suddenly, there is some confusion between the dashed lines and the ultra-fine lines. The ultra-fine lines show up as dashed lines in the "properties" window (See the attached pics), and it gets really weird when I try to "fix" the settings by changing them back to the original settings I had for the tool, or try to toggle them on and off, or try to delete any of the lines by clicking on the minus sign below. I noticed this problem after updating my version from about 1820 to the latest one, 1850. So something must have happened between these versions. I tried to go back to the earlier version, but could no longer go back far enough to eliminate the problem.

Please look at the 5 pics I have attached. They give a good idea of the problem I am dealing with. Additional explanation is on the pics themselves.

Thanks in advance for your consideration,

Dan

P.S. Looks like I could only upload 3 pics at a time. I will try again with the other two pics in a second submission. Sorry if these are "too many", but they do provide clarification.
imagePic1.JPG / V - Attached On 2018-12-16 22:51:00 UTC - Size: 276.92 KB - 255 views
imagePic2.JPG / V - Attached On 2018-12-16 22:51:15 UTC - Size: 421.67 KB - 259 views
imagePic3.JPG / V - Attached On 2018-12-16 22:51:29 UTC - Size: 421.7 KB - 270 views
[2018-12-16 23:01:07]
User58241 - Posts: 24
The other two pics...
imagePic4.JPG / V - Attached On 2018-12-16 23:00:15 UTC - Size: 420.46 KB - 250 views
imagePic5.JPG / V - Attached On 2018-12-16 23:00:26 UTC - Size: 421.84 KB - 285 views
[2018-12-16 23:35:19]
User58241 - Posts: 24
Actually, on closer observation, it looks like all my ultra-thin lines changed to normal 1 pt lines when I initially open up the chart drawing properties window. So it is NOT correct right from the start. See attached pic.

And, again, thanks for looking into this!!!

Dan
imagePic6.JPG / V - Attached On 2018-12-16 23:34:52 UTC - Size: 374.41 KB - 239 views
[2018-12-17 13:53:08]
User58241 - Posts: 24
I did figure out how to get back to version 1820. Everything is back to "normal" again, so no rush for now... Thanks!
[2018-12-18 19:53:23]
Sierra Chart Engineering - Posts: 104368
We are looking this over but could you also attach the Sierra3.CFG file following these instructions here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile

This file is located in the Sierra Chart installation folder.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-12-18 22:48:36]
User58241 - Posts: 24
Thank you for looking into this. I downloaded the current version (1852) and retested the chart drawing properties. The problem returned. Attached is the Sierra3.cfg file per your request. Hope this helps!

Dan
Private File
[2018-12-21 20:37:07]
Sierra Chart Engineering - Posts: 104368
Thank you for the file. We will get the problem resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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