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Date/Time: Fri, 26 Apr 2024 08:07:56 +0000



can't reconnect

View Count: 1379

[2013-11-07 17:03:51]
Barbara Tobias - Posts: 35
I tried updating TWS, for some reason, it says "can't connect to server". Never had this problem before. I tried installing previous version of Sierra Charts, charts open up but do not download or update. Frozen
[2013-11-07 17:07:56]
Barbara Tobias - Posts: 35
on trying to update TWS - I get a box that says "could not communicate to the network server" error 1
I don't know what to do. Can't update TWS and can't seem to get my original (yesterday) version of Sierra Charts back and can't trade this way.
[2013-11-07 18:29:05]
Sierra Chart Engineering - Posts: 104368
For help with updating Trader Workstation, please contact Interactive Brokers.

We still need to see the Sierra Chart Message Log. Provide that following these instructions:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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