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Date/Time: Thu, 28 Mar 2024 10:02:01 +0000



Unable to activate

View Count: 561

[2018-12-04 16:10:58]
User927773 - Posts: 1
Reading Internal Order ID file. | 2018-12-04 15:49:10
Reading Trade Orders file. | 2018-12-04 15:49:10
Reading Trade Positions file. | 2018-12-04 15:49:10
Account Balance file. | 2018-12-04 15:49:10
Listening on UDP port 22904. | 2018-12-04 15:49:10
Software version: 1842 64-bit | 2018-12-04 15:49:10
Usage end date: 2018-12-18 | 2018-12-04 15:49:10
Enabled for: Advanced Features. | 2018-12-04 15:49:10
Enabled for: Advanced Features 2. | 2018-12-04 15:49:10
Enabled for: Sierra Chart Historical Data Service. | 2018-12-04 15:49:10
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-12-04 15:49:10
Current selected Data/Trading service: SC Data - All Services | 2018-12-04 15:49:10
Chart Update Interval: 500 | 2018-12-04 15:49:10
Time Zone: +00:00:00 (UTC+00) | 2018-12-04 15:49:10
2018-12-04 10:49:09 Local computer time | 2018-12-04 15:49:10
2018-12-04 15:49:09 Local computer time in UTC | 2018-12-04 15:49:10
2018-12-04 15:49:09 Local computer time in SC Time Zone | 2018-12-04 15:49:10
2018-12-04 15:49:10 Server time in UTC | 2018-12-04 15:49:10
Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-12-04 15:49:10
Program path: C:\SierraChart\ | 2018-12-04 15:49:10
Data Files path: C:\SierraChart\Data\ | 2018-12-04 15:49:10
OS Version Number: 10.0 | 2018-12-04 15:49:10
Locale Setting: C | 2018-12-04 15:49:10
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2018-12-04 15:49:10

Checking for new symbol settings for service code scdataallservices | 2018-12-04 15:49:10
HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-12-04 15:49:10
HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-12-04 15:49:10
Received 5 login tokens. | 2018-12-04 15:49:10
HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-12-04 15:49:12
HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-12-04 15:49:12
Requesting symbol settings for service code scdataallservices. Overwrite = on. | 2018-12-04 15:49:14
HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-12-04 15:49:14
HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-12-04 15:49:14
HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-12-04 15:49:14
HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-04 15:49:14
HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-12-04 15:49:14

SC Data - All Services | Connected to data server. | 2018-12-04 15:49:15
HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-12-04 15:49:15
HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-12-04 15:49:15
HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-12-04 15:49:15
HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-04 15:49:15
HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-12-04 15:49:15
HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-12-04 15:49:17
HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-12-04 15:49:17
HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-12-04 15:49:17
HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-04 15:49:17
HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-12-04 15:49:17
Symbol settings received. | 2018-12-04 15:49:18
Processed 5585 symbol settings. | 2018-12-04 15:49:18
Reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2018-12-04 15:49:18
HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-12-04 15:49:22
HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-12-04 15:49:22
HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-12-04 15:49:22
HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-04 15:49:22
HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-12-04 15:49:22
[2018-12-04 18:15:37]
Sierra Chart Engineering - Posts: 104368
We need more information about the problem you are having. Your Sierra Chart account is currently active.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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