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Date/Time: Thu, 28 Mar 2024 09:14:54 +0000



platform freezing up.

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[2018-12-04 15:17:01]
User223137 - Posts: 3
I am trying to connect to sierra charts and it is green like if it is connected but the charts load to 38% and never finished loading my charts, then the platform freezes and a message log comes out. please let me know how can I fix this, thanks.



I opened a chart for sp500 Nasdaq and gold and they work fine, looks like the problem is with CL only (crude)
[2018-12-04 18:05:31]
Sierra Chart Engineering - Posts: 104368
The first thing to do is start with a new Chartbook and refer to this particular section:
http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#WhatToDoIfSCIsFrozenForExtendedTimeDueToHighCPUUsageCausedOpenedChartbook

You may want to delete the CL Intraday data file. Maybe there is some kind of data error in there. The documentation linked to explains that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-12-04 18:05:48

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