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Username 0 : Limited to one connection per username for the requested data source

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[2018-11-29 22:14:40]
smeb - Posts: 10
Hello,

I'm connected to the service : "SC Forex Data (FXCM)".

Everything seems to work normally, at least charts are ticking.


But I have this error message going around in cirlce in the logs :

Limited to one connection per username for the requested data source

I'm allowed to 5 connections in sierra.

Full logs :

SC Data - All Services | Using username 0 | 2018-11-29 22:06:31
SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10047 | 2018-11-29 22:06:31
DTC Client socket (2) | Creating socket. | 2018-11-29 22:06:31
DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2018-11-29 22:06:31
SC Data - All Services | Connected to server. | 2018-11-29 22:06:31
SC Data - All Services | Starting socket receive thread. | 2018-11-29 22:06:31
SC Data - All Services | Sending encoding request to server: Binary VLS | 2018-11-29 22:06:31
SC Data - All Services | Setting DTC encoding to Binary VLS | 2018-11-29 22:06:31
SC Data - All Services | Sending logon request message. | 2018-11-29 22:06:31
DTC Client socket (2) | Received socket Close event. | 2018-11-29 22:06:31
DTC Client socket (2) | Socket gracefully closed by remote side. | 2018-11-29 22:06:31
DTC Client socket (2) | Signaling for receive thread to end. Bytes in receive buffer: 142 | 2018-11-29 22:06:31
DTC Client socket (2) | Signaling to core to close socket | 2018-11-29 22:06:31
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-29 22:06:31
DTC Client socket (2) | Closed. | 2018-11-29 22:06:31
SC Data - All Services | Received logon response. | 2018-11-29 22:06:31
SC Data - All Services | Server Name: SC Real-Time Server. | 2018-11-29 22:06:31
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2018-11-29 22:06:31
SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2018-11-29 22:06:31
SC Data - All Services | Disconnected from the server. | 2018-11-29 22:06:31
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2018-11-29 22:06:31
SC Data - All Services | Using username 0 | 2018-11-29 22:06:34
SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10046 | 2018-11-29 22:06:34
DTC Client socket (2) | Creating socket. | 2018-11-29 22:06:34
DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2018-11-29 22:06:34
SC Data - All Services | Connected to server. | 2018-11-29 22:06:34
SC Data - All Services | Starting socket receive thread. | 2018-11-29 22:06:34
SC Data - All Services | Sending encoding request to server: Binary VLS | 2018-11-29 22:06:34
SC Data - All Services | Setting DTC encoding to Binary VLS | 2018-11-29 22:06:34
SC Data - All Services | Sending logon request message. | 2018-11-29 22:06:34
DTC Client socket (2) | Received socket Close event. | 2018-11-29 22:06:34
DTC Client socket (2) | Socket gracefully closed by remote side. | 2018-11-29 22:06:34
DTC Client socket (2) | Signaling for receive thread to end. Bytes in receive buffer: 158 | 2018-11-29 22:06:34
DTC Client socket (2) | Signaling to core to close socket | 2018-11-29 22:06:34
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-29 22:06:34
DTC Client socket (2) | Closed. | 2018-11-29 22:06:34
SC Data - All Services | Disconnected from the server. | 2018-11-29 22:06:34
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2018-11-29 22:06:34

I see two weird things :

Username 0 ?
Using username 0

And All services, when I'm not connected to that :
SC Data - All Services

Any idea ?

Thank you for your assistance
Date Time Of Last Edit: 2018-11-29 22:16:19
[2018-11-29 22:36:59]
smeb - Posts: 10
It seems that this message arrived because I tried to add a chart :
EURRUB

Data doesn't load and this message goes around in cirlce, even if I close the chart
[2018-11-30 05:18:10]
Sierra Chart Engineering - Posts: 104368
This message is related to the Sierra Chart Exchange Data Feed. Refer to the section here:
Sierra Chart Exchange Data Feed: Connections
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-12-02 19:20:32]
smeb - Posts: 10
Hello,

Thank your for your response.

Unfortunately it is not linked to this matter which is why I don't understand.

I have an access for 5 sierra chart at the same time, but even with one open, the error trigger if I try to load some specific instruments, for example :
SOYUSD
EURRUB

If not it works properly
[2018-12-03 08:10:37]
Sierra Chart Engineering - Posts: 104368
That message is for symbols from the Sierra Chart Exchange Data Feed. That message is not caused by those symbols you mentioned in post #4 or at least they should not be because those are not stock symbols but they might be interpreted that way.


You just need to disable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds in any instance of Sierra Chart which is giving this message:

SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2018-11-29 22:06:31

For further information, refer to:

Sierra Chart Exchange Data Feed: Connections
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-12-03 08:11:39

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