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[2018-11-27 16:07:24]
User813104 - Posts: 4
Reading Internal Order ID file. | 2018-11-27 08:45:18
Reading Trade Orders file. | 2018-11-27 08:45:18
Reading Trade Positions file. | 2018-11-27 08:45:18
Account Balance file. | 2018-11-27 08:45:18
Listening on UDP port 22904. | 2018-11-27 08:45:18
Software version: 1842 64-bit | 2018-11-27 08:45:18
Usage end date: 2019-05-24 | 2018-11-27 08:45:18
Enabled for: Advanced Features. | 2018-11-27 08:45:18
Enabled for: Sierra Chart Historical Data Service. | 2018-11-27 08:45:18
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-11-27 08:45:18
Current selected Data/Trading service: GAIN Capital/OEC | 2018-11-27 08:45:18
Chart Update Interval: 500 | 2018-11-27 08:45:18
Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-11-27 08:45:18
2018-11-27 08:45:18 Local computer time | 2018-11-27 08:45:18
2018-11-27 15:45:18 Local computer time in UTC | 2018-11-27 08:45:18
2018-11-27 08:45:18 Local computer time in SC Time Zone | 2018-11-27 08:45:18
2018-11-27 15:45:16 Server time in UTC | 2018-11-27 08:45:18
Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-11-27 08:45:18
Program path: C:\SierraChart\ | 2018-11-27 08:45:18
Data Files path: C:\SierraChart\Data\ | 2018-11-27 08:45:18
OS Version Number: 10.0 | 2018-11-27 08:45:18
Locale Setting: C | 2018-11-27 08:45:18
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2018-11-27 08:45:18

Created the DTC Protocol server. | 2018-11-27 08:45:18
DTC Protocol Server listening on port 11099. | 2018-11-27 08:45:18
Created the DTC Protocol historical data server. | 2018-11-27 08:45:18
HD Server Manager | Listening on port 11098 | 2018-11-27 08:45:18
Checking for new symbol settings for service code oec | 2018-11-27 08:45:18
HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-11-27 08:45:18
HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-11-27 08:45:18
Symbol settings are up-to-date for oec | 2018-11-27 08:45:18
Received 5 login tokens. | 2018-11-27 08:45:18
HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-11-27 08:45:20
HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-11-27 08:45:20
HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-27 08:45:23
HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-27 08:45:23
HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-27 08:45:23
HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-27 08:45:23
HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-11-27 08:45:23

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-11-27 08:45:23
HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-11-27 08:45:23
HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-11-27 08:45:23
HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-11-27 08:45:23
HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-27 08:45:23
HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-11-27 08:45:23
GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2018-11-27 08:45:23
GAIN Capital FIX Trading socket (1) | Connecting to IP: 67.23.52.47. | 2018-11-27 08:45:23
HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-11-27 08:45:23
HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-11-27 08:45:23
HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-11-27 08:45:23
HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-27 08:45:23
HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-11-27 08:45:23
GAIN Capital FIX Trading: Sending the Logon message. | 2018-11-27 08:45:24
GAIN Capital FIX Trading | Connected to trading server. | 2018-11-27 08:45:24
GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2018-11-27 08:45:24
GAIN Capital FAST Data socket (2) | Creating socket. | 2018-11-27 08:45:24
GAIN Capital FAST Data socket (2) | Connecting to IP: 67.23.52.47. | 2018-11-27 08:45:24
GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2018-11-27 08:45:24
GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2018-11-27 08:45:24
GAIN Capital FIX Trading socket (1) | Adding bytes from final send buffer from buffered socket: 111 | 2018-11-27 08:45:24
GAIN Capital FIX Trading socket (1) | Signaling to core to close socket | 2018-11-27 08:45:24
GAIN Capital FIX Trading socket (1) | Sending bytes from final send buffer: 111 | 2018-11-27 08:45:24
GAIN Capital FIX Trading socket (1) | Write in progress. Shutdown being delayed. | 2018-11-27 08:45:24
GAIN Capital FAST Data socket (2) | Signaling to core to close socket | 2018-11-27 08:45:24
GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2018-11-27 08:45:24
GAIN Capital FAST Data socket (2) | Closed. | 2018-11-27 08:45:24
GAIN Capital/OEC | Disconnected. | 2018-11-27 08:45:24
GAIN Capital/OEC | Disconnected from the trading server. | 2018-11-27 08:45:24
GAIN Capital FIX Trading socket (1) | Write has completed. Shutdown being performed. | 2018-11-27 08:45:24
GAIN Capital FIX Trading socket (1) | Shutdown started. Waiting for graceful close. | 2018-11-27 08:45:24
GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2018-11-27 08:45:24
GAIN Capital FIX Trading socket (1) | Closed. | 2018-11-27 08:45:24
HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-11-27 08:45:25
HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-11-27 08:45:25
HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-11-27 08:45:25
HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-27 08:45:25
HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-11-27 08:45:25
The message log has been sent to support. | 2018-11-27 08:48:08 *
HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2018-11-27 08:48:08
HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2018-11-27 08:48:08
Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2018-11-27 08:48:09
HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-27 08:48:14
HTTPS www.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-27 08:48:14
HTTPS www.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-27 08:48:14
HTTPS www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-27 08:48:14
HTTPS www.sierrachart.com:443 (1) | Closed. | 2018-11-27 08:48:14
[2018-11-27 17:20:39]
Sierra Chart Engineering - Posts: 104368
We assume that your question is why you are not getting connected to your trading service. The following is the answer:

GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2018-11-27 08:45:24

Refer to the following:
https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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