Login Page - Create Account

Support Board


Date/Time: Sat, 20 Apr 2024 05:03:15 +0000



Cannot close open position!

View Count: 1332

[2013-11-04 21:08:09]
User84364 - Posts: 10
After switching to my other computer, I have been unable to close an open position .

Trade Order Error: Unable to Flatten or Reverse because a position does not exist for the symbol: CL.CME_20131200_CLZ3.CME_NY | 2013-11-04 13:04:39
Trade Order Error: Unable to Flatten or Reverse because a position does not exist for the symbol: CL.CME_20131200_CLZ3.CME_NY | 2013-11-04 13:04:57
Trade Order Error: Unable to Flatten or Reverse because a position does not exist for the symbol: CL.CME_20131200_CLZ3.CME_NY | 2013-11-04 13:04:58
Trade Order Error: Unable to Flatten or Reverse because a position does not exist for the symbol: CL.CME_20131200_CLZ3.CME_NY | 2013-11-04 13:04:58
Trade Order Error: Unable to Flatten or Reverse because a position does not exist for the symbol: CL.CME_20131200_CLZ3.CME_NY | 2013-11-04 13:04:59


The TOP shows an open position for the contract listed above, but it does not show on the DOM or the chart. I have disconnected and reconnected, I have updated, and I have shut down Sierra Chart completely and restarted.




Date Time Of Last Edit: 2013-11-04 21:24:31
Private File
[2013-11-05 01:53:18]
Sierra Chart Engineering - Posts: 104368
So you are saying you actually see a nonzero position for that exact symbol on Trade >> Trade Orders and Positions >> Positions tab?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-11-05 01:59:10]
Sierra Chart Engineering - Posts: 104368
What you see on the Trade Stats for Charts tab is not always going to be correct as explained here:

http://www.sierrachart.com/index.php?l=doc/doc_TradeStatusWindows.html#ChartTradeStatsTab

You can disregard that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account