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Date/Time: Mon, 13 May 2024 03:35:35 +0000

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Cannot connect after starting paid subscription

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[2018-11-20 18:15:15] #1 [Go To First Post]
Dustin D Spears - Posts: 6
my free trial ends today so I started a monthly subscription. I am getting a logon error though and cannot connect.

[2018-11-20 18:55:53] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-11-20 20:59:11] #3 [Go To First Post]
Dustin D Spears - Posts: 6
Reading Internal Order ID file. \| 2018-11-20 13:54:24 Reading Trade Orders file. \| 2018-11-20 13:54:25 Reading Trade Positions file. \| 2018-11-20 13:54:25 Account Balance file. \| 2018-11-20 13:54:25 Listening on UDP port 22904. \| 2018-11-20 13:54:25 Software version: 1842 64-bit \| 2018-11-20 13:54:25 Usage end date: 2018-12-21 \| 2018-11-20 13:54:25 Enabled for: Advanced Features. \| 2018-11-20 13:54:25 Enabled for: Advanced Features 2. \| 2018-11-20 13:54:25 Enabled for: Sierra Chart Historical Data Service. \| 2018-11-20 13:54:25 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-11-20 13:54:25 Current selected Data/Trading service: Rithmic Trading \| 2018-11-20 13:54:25 Chart Update Interval: 500 \| 2018-11-20 13:54:25 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-11-20 13:54:25 2018-11-20 13:54:24 Local computer time \| 2018-11-20 13:54:25 2018-11-20 19:54:24 Local computer time in UTC \| 2018-11-20 13:54:25 2018-11-20 13:54:24 Local computer time in SC Time Zone \| 2018-11-20 13:54:25 2018-11-20 19:54:21 Server time in UTC \| 2018-11-20 13:54:25 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2018-11-20 13:54:25 Program path: C:\SierraChart\ \| 2018-11-20 13:54:25 Data Files path: C:\SierraChart\Data\ \| 2018-11-20 13:54:25 OS Version Number: 10.0 \| 2018-11-20 13:54:25 Locale Setting: C \| 2018-11-20 13:54:25 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2018-11-20 13:54:25 Checking for new symbol settings for service code rithmic.trading \| 2018-11-20 13:54:25 HTTPS www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-11-20 13:54:25 HTTPS www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-11-20 13:54:25 Symbol settings are up-to-date for rithmic.trading \| 2018-11-20 13:54:25 Received 5 login tokens. \| 2018-11-20 13:54:25 HTTPS www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-11-20 13:54:27 HTTPS www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-11-20 13:54:27 HTTPS login.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2018-11-20 13:54:28 HTTPS login.sierrachart.com:443 (1) \| Signaling to core to close socket \| 2018-11-20 13:54:28 HTTPS login.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-11-20 13:54:28 HTTPS login.sierrachart.com:443 (1) \| Closed. \| 2018-11-20 13:54:28 Rithmic Trading \| Port for executable: 56601 \| 2018-11-20 13:54:30 Listening socket (1128). Port 56601 \| Closed. \| 2018-11-20 13:54:30 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-11-20 13:54:30 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56601. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (4) \| Signaling to core to close socket \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (4) \| Closed. \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (2) \| Signaling to core to close socket \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (2) \| Closed. \| 2018-11-20 13:54:30 HTTPS www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-11-20 13:54:32 HTTPS www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-11-20 13:54:32 HTTPS www.sierrachart.com:443 (5) \| Signaling to core to close socket \| 2018-11-20 13:54:32 HTTPS www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-11-20 13:54:32 HTTPS www.sierrachart.com:443 (5) \| Closed. \| 2018-11-20 13:54:32 Rithmic Trading \| Bridge process is running. \| 2018-11-20 13:54:32 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56601 \| 2018-11-20 13:54:32 DTC Client socket (1) \| Creating socket. \| 2018-11-20 13:54:32 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:54:32 Rithmic Trading \| Connected to server. \| 2018-11-20 13:54:32 Rithmic Trading \| Starting socket receive thread. \| 2018-11-20 13:54:32 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2018-11-20 13:54:32 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2018-11-20 13:54:32 Rithmic Trading \| Sending logon request message. \| 2018-11-20 13:54:32 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2018-11-20 13:54:32 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2018-11-20 13:54:32 Rithmic Trading \| Message from server: Connecting to Rithmic Paper Trading server. \| 2018-11-20 13:54:32 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2018-11-20 13:54:34 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2018-11-20 13:54:34 Rithmic Trading \| Received logon response. \| 2018-11-20 13:54:34 Rithmic Trading \| Server Name: DTC Bridge. \| 2018-11-20 13:54:34 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2018-11-20 13:54:34 Rithmic Trading \| Logon error received from server \| 2018-11-20 13:54:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:54:34 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:54:34 DTC Client socket (1) \| Signaling to core to close socket \| 2018-11-20 13:54:34 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2018-11-20 13:54:34 Rithmic Trading \| Disconnected. \| 2018-11-20 13:54:34 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:54:34 Rithmic Trading \| Port for executable: 56611 \| 2018-11-20 13:54:36 Listening socket (1372). Port 56611 \| Closed. \| 2018-11-20 13:54:36 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:54:36 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56611. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:54:36 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:54:38 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56611 \| 2018-11-20 13:54:38 DTC Client socket (2) \| Creating socket. \| 2018-11-20 13:54:38 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:54:38 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:54:39 * DTC Client socket (2) \| Signaling to core to close socket \| 2018-11-20 13:54:39 DTC Client socket (2) \| Closed. \| 2018-11-20 13:54:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:54:39 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:54:39 Rithmic Trading \| Disconnected. \| 2018-11-20 13:54:39 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:54:39 Rithmic Trading \| Port for executable: 56615 \| 2018-11-20 13:54:41 Listening socket (1420). Port 56615 \| Closed. \| 2018-11-20 13:54:41 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:54:41 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56615. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:54:41 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:54:43 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56615 \| 2018-11-20 13:54:43 DTC Client socket (2) \| Creating socket. \| 2018-11-20 13:54:43 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:54:43 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:54:44 * DTC Client socket (2) \| Signaling to core to close socket \| 2018-11-20 13:54:44 DTC Client socket (2) \| Closed. \| 2018-11-20 13:54:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:54:44 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:54:44 Rithmic Trading \| Disconnected. \| 2018-11-20 13:54:44 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:54:44 Rithmic Trading \| Port for executable: 56619 \| 2018-11-20 13:54:46 Listening socket (1124). Port 56619 \| Closed. \| 2018-11-20 13:54:46 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:54:46 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56619. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:54:46 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:54:48 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56619 \| 2018-11-20 13:54:48 DTC Client socket (2) \| Creating socket. \| 2018-11-20 13:54:48 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:54:48 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:54:49 * DTC Client socket (2) \| Signaling to core to close socket \| 2018-11-20 13:54:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:54:49 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:54:49 DTC Client socket (2) \| Closed. \| 2018-11-20 13:54:49 Rithmic Trading \| Disconnected. \| 2018-11-20 13:54:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:54:49 Rithmic Trading \| Port for executable: 56621 \| 2018-11-20 13:54:51 Listening socket (1428). Port 56621 \| Closed. \| 2018-11-20 13:54:51 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:54:51 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56621. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:54:51 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:54:53 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56621 \| 2018-11-20 13:54:53 DTC Client socket (2) \| Creating socket. \| 2018-11-20 13:54:53 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:54:53 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:54:54 * DTC Client socket (2) \| Signaling to core to close socket \| 2018-11-20 13:54:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:54:54 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:54:54 DTC Client socket (2) \| Closed. \| 2018-11-20 13:54:54 Rithmic Trading \| Disconnected. \| 2018-11-20 13:54:54 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:54:54 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-11-20 13:54:56 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2018-11-20 13:54:56 DTC Client socket (1) \| Closed. \| 2018-11-20 13:54:56 Rithmic Trading \| Port for executable: 56623 \| 2018-11-20 13:54:56 Listening socket (1428). Port 56623 \| Closed. \| 2018-11-20 13:54:56 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:54:56 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56623. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:54:56 Rithmic Trading \| Bridge process is running. \| 2018-11-20 13:54:58 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56623 \| 2018-11-20 13:54:58 DTC Client socket (1) \| Creating socket. \| 2018-11-20 13:54:58 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:54:58 Rithmic Trading \| Connected to server. \| 2018-11-20 13:54:58 Rithmic Trading \| Starting socket receive thread. \| 2018-11-20 13:54:58 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2018-11-20 13:54:58 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2018-11-20 13:54:58 Rithmic Trading \| Sending logon request message. \| 2018-11-20 13:54:58 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2018-11-20 13:54:58 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2018-11-20 13:54:58 Rithmic Trading \| Message from server: Connecting to Rithmic Paper Trading server. \| 2018-11-20 13:54:58 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2018-11-20 13:55:04 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2018-11-20 13:55:04 Rithmic Trading \| Received logon response. \| 2018-11-20 13:55:04 Rithmic Trading \| Server Name: DTC Bridge. \| 2018-11-20 13:55:04 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2018-11-20 13:55:04 Rithmic Trading \| Logon error received from server \| 2018-11-20 13:55:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:55:04 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:04 DTC Client socket (1) \| Signaling to core to close socket \| 2018-11-20 13:55:04 Rithmic Trading \| Disconnected. \| 2018-11-20 13:55:04 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2018-11-20 13:55:04 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:04 Rithmic Trading \| Port for executable: 56634 \| 2018-11-20 13:55:06 Listening socket (1436). Port 56634 \| Closed. \| 2018-11-20 13:55:06 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:55:06 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56634. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:55:06 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:55:08 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56634 \| 2018-11-20 13:55:08 DTC Client socket (2) \| Creating socket. \| 2018-11-20 13:55:08 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:55:08 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:55:09 * DTC Client socket (2) \| Signaling to core to close socket \| 2018-11-20 13:55:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:55:09 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:09 DTC Client socket (2) \| Closed. \| 2018-11-20 13:55:09 Rithmic Trading \| Disconnected. \| 2018-11-20 13:55:09 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:09 Rithmic Trading \| Port for executable: 56637 \| 2018-11-20 13:55:11 Listening socket (1592). Port 56637 \| Closed. \| 2018-11-20 13:55:11 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:55:11 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56637. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:55:11 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:55:13 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56637 \| 2018-11-20 13:55:13 DTC Client socket (2) \| Creating socket. \| 2018-11-20 13:55:13 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:55:13 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:55:14 * DTC Client socket (2) \| Signaling to core to close socket \| 2018-11-20 13:55:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:55:14 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:14 DTC Client socket (2) \| Closed. \| 2018-11-20 13:55:14 Rithmic Trading \| Disconnected. \| 2018-11-20 13:55:14 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:14 Rithmic Trading \| Port for executable: 56639 \| 2018-11-20 13:55:16 Listening socket (1660). Port 56639 \| Closed. \| 2018-11-20 13:55:16 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:55:16 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56639. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:55:16 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:55:18 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56639 \| 2018-11-20 13:55:18 DTC Client socket (2) \| Creating socket. \| 2018-11-20 13:55:18 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:55:18 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:55:19 * DTC Client socket (2) \| Signaling to core to close socket \| 2018-11-20 13:55:19 DTC Client socket (2) \| Closed. \| 2018-11-20 13:55:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:55:19 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:19 Rithmic Trading \| Disconnected. \| 2018-11-20 13:55:19 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:19 Rithmic Trading \| Port for executable: 56645 \| 2018-11-20 13:55:21 Listening socket (668). Port 56645 \| Closed. \| 2018-11-20 13:55:21 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:55:21 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56645. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:55:21 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:55:23 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56645 \| 2018-11-20 13:55:23 DTC Client socket (2) \| Creating socket. \| 2018-11-20 13:55:23 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:55:23 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:55:24 * DTC Client socket (2) \| Signaling to core to close socket \| 2018-11-20 13:55:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:55:24 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:24 DTC Client socket (2) \| Closed. \| 2018-11-20 13:55:24 Rithmic Trading \| Disconnected. \| 2018-11-20 13:55:24 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:24 Rithmic Trading \| Port for executable: 56648 \| 2018-11-20 13:55:26 Listening socket (1592). Port 56648 \| Closed. \| 2018-11-20 13:55:26 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:55:26 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56648. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:55:26 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2018-11-20 13:55:26 DTC Client socket (1) \| Closed. \| 2018-11-20 13:55:26 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:55:28 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56648 \| 2018-11-20 13:55:28 DTC Client socket (1) \| Creating socket. \| 2018-11-20 13:55:28 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:55:28 DTC Client socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:55:29 * DTC Client socket (1) \| Signaling to core to close socket \| 2018-11-20 13:55:29 DTC Client socket (1) \| Closed. \| 2018-11-20 13:55:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:55:29 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:29 Rithmic Trading \| Disconnected. \| 2018-11-20 13:55:29 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:29 Rithmic Trading \| Port for executable: 56650 \| 2018-11-20 13:55:31 Listening socket (668). Port 56650 \| Closed. \| 2018-11-20 13:55:31 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:55:31 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56650. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:55:31 Rithmic Trading \| Bridge process is running. \| 2018-11-20 13:55:33 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56650 \| 2018-11-20 13:55:33 DTC Client socket (1) \| Creating socket. \| 2018-11-20 13:55:33 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:55:33 Rithmic Trading \| Connected to server. \| 2018-11-20 13:55:33 Rithmic Trading \| Starting socket receive thread. \| 2018-11-20 13:55:33 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2018-11-20 13:55:33 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2018-11-20 13:55:33 Rithmic Trading \| Sending logon request message. \| 2018-11-20 13:55:33 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2018-11-20 13:55:33 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2018-11-20 13:55:33 Rithmic Trading \| Message from server: Connecting to Rithmic Paper Trading server. \| 2018-11-20 13:55:33 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2018-11-20 13:55:34 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2018-11-20 13:55:34 Rithmic Trading \| Received logon response. \| 2018-11-20 13:55:34 Rithmic Trading \| Server Name: DTC Bridge. \| 2018-11-20 13:55:34 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2018-11-20 13:55:34 Rithmic Trading \| Logon error received from server \| 2018-11-20 13:55:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:55:34 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:34 DTC Client socket (1) \| Signaling to core to close socket \| 2018-11-20 13:55:34 Rithmic Trading \| Disconnected. \| 2018-11-20 13:55:34 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:34 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2018-11-20 13:55:34 Rithmic Trading \| Port for executable: 56660 \| 2018-11-20 13:55:36 Listening socket (1124). Port 56660 \| Closed. \| 2018-11-20 13:55:36 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:55:36 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56660. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:55:36 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-11-20 13:55:36 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2018-11-20 13:55:36 DTC Client socket (1) \| Closed. \| 2018-11-20 13:55:36 Rithmic Trading \| Bridge process is running. \| 2018-11-20 13:55:38 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56660 \| 2018-11-20 13:55:38 DTC Client socket (1) \| Creating socket. \| 2018-11-20 13:55:38 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:55:38 Rithmic Trading \| Connected to server. \| 2018-11-20 13:55:38 Rithmic Trading \| Starting socket receive thread. \| 2018-11-20 13:55:38 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2018-11-20 13:55:38 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2018-11-20 13:55:38 Rithmic Trading \| Sending logon request message. \| 2018-11-20 13:55:38 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2018-11-20 13:55:38 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2018-11-20 13:55:38 Rithmic Trading \| Message from server: Connecting to Rithmic Paper Trading server. \| 2018-11-20 13:55:38 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2018-11-20 13:55:40 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2018-11-20 13:55:40 Rithmic Trading \| Received logon response. \| 2018-11-20 13:55:40 Rithmic Trading \| Server Name: DTC Bridge. \| 2018-11-20 13:55:40 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2018-11-20 13:55:40 Rithmic Trading \| Logon error received from server \| 2018-11-20 13:55:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:55:40 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:40 DTC Client socket (1) \| Signaling to core to close socket \| 2018-11-20 13:55:40 Rithmic Trading \| Disconnected. \| 2018-11-20 13:55:40 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:40 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2018-11-20 13:55:40 Rithmic Trading \| Port for executable: 56677 \| 2018-11-20 13:55:42 Listening socket (1124). Port 56677 \| Closed. \| 2018-11-20 13:55:42 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:55:42 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56677. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:55:42 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:55:44 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56677 \| 2018-11-20 13:55:44 DTC Client socket (2) \| Creating socket. \| 2018-11-20 13:55:44 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:55:44 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:55:45 * DTC Client socket (2) \| Signaling to core to close socket \| 2018-11-20 13:55:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:55:45 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:45 DTC Client socket (2) \| Closed. \| 2018-11-20 13:55:45 Rithmic Trading \| Disconnected. \| 2018-11-20 13:55:45 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:45 Rithmic Trading \| Port for executable: 56679 \| 2018-11-20 13:55:47 Listening socket (2036). Port 56679 \| Closed. \| 2018-11-20 13:55:47 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2018-11-20 13:55:47 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:56679. Current folder: C:\SierraChart\Rim \| 2018-11-20 13:55:47 Rithmic Trading \| Bridge process is not running! \| 2018-11-20 13:55:49 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 56679 \| 2018-11-20 13:55:49 DTC Client socket (2) \| Creating socket. \| 2018-11-20 13:55:49 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2018-11-20 13:55:49 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2018-11-20 13:55:50 * DTC Client socket (2) \| Signaling to core to close socket \| 2018-11-20 13:55:50 DTC Client socket (2) \| Closed. \| 2018-11-20 13:55:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-11-20 13:55:50 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:50 Rithmic Trading \| Disconnected. \| 2018-11-20 13:55:50 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-11-20 13:55:50

[2018-11-20 21:17:28] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2018-11-20 13:55:40 Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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