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Direct MessagesDate/Time: Sat, 27 Apr 2024 18:12:42 +0000
Recent Update 1836/1837 Unable to connect
View Count: 552
| [2018-11-09 17:11:42] |
| User180126 - Posts: 12 |
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We have been receiving a few reports from users who have performed updates to 1836 or higher unable to complete the connection to the charts. We have made sure all internet security settings have been disabled and firewalls down. The connection fails to complete. Any idea why these users have had this type of connection refused with the latest version? Please advise.
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| [2018-11-09 17:22:05] |
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There have been no changes which would cause an issue like this in newer versions. We need to see a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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