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Date/Time: Fri, 27 Apr 2018 00:45:31 +0000



No OEC streaming

Support Request:
[2013-04-08 08:35:22]
roman06 - Posts: 9
Hello, I ve just downloaded the latest version (from 817 to 961) and now I am not able to run my connection with OEC, the reason is this -

Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-04-08 10:34:16
Failed to login to Open E Cry. Reason: (8) SoftwareNotPermitted | 2013-04-08 10:34:16
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-08 10:34:16


Can you please help me what to do in order to run it as I was used to? Thank you very much. Roman

[2013-04-08 08:42:40]
Sierra Chart Engineering - Posts: 59470
Please refer to step 9 here:
http://www.sierrachart.com/index.php?l=doc/openecry.php#SetupInstructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-08 08:50:02]
roman06 - Posts: 9
It was enabled, I chaned it in disabled and now its running. Thats wierd but working, thank you for help.
[2013-04-08 09:45:28]
roman06 - Posts: 9
Sorry for confusing readers, I put it from disabled to enabled and its working. Problem is that your notice about OEC will show after I set it right, not before it. Thats why people have problem with OEC and new version.... regards R
[2013-04-08 10:14:47]
Sierra Chart Engineering - Posts: 59470
Yes, the notice will still show but that is not relevant. You can just simply ignore it and enable the option not to show it again.

You should have seen that notice after updating whether or not the option for Sierra Chart in your OEC account was enabled or not.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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