Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 28 Apr 2024 05:44:29 +0000
User Email
View Count: 617
| [2018-11-02 17:19:45] |
| |
|
User Question: Hello,
Have a client who has Eurex exchange and Options enabled on account with CQG- Sierra charts, we have tried bringing up a few of the Eurex exchange Options, for example: DSXZ18 which is Euro Stoxx 50, once selected and we click on 'Get Options' nothing comes up, not even the list of available options. Would appreciate if you could let us know what we are doing wrong. Thank you, Sierra Chart Support |
 20181102092336.jpg / V - Attached On 2018-11-02 17:19:35 UTC - Size: 79.23 KB - 249 views |
| [2018-11-07 02:24:04] |
| |
|
We have looked into this and the request for the option symbols is being properly sent cqg system. Here is an example for a EUREX symbol: CQG WebAPI | Sending symbol resolution request for F.US.DDZ18. ID: 94272 | 2018-11-06 18:46:25
CQG WebAPI | Received symbol resolution report for symbol F.US.DDZ18. Search Symbol: F.US.DDZ18. Request ID: 94272. Contract ID: 730. | 2018-11-06 18:46:25 CQG WebAPI | Sent symbols for underlying request with ID: 94273 | 2018-11-06 18:46:25 CQG WebAPI | Adding 0 option symbols to Find Symbol window. | 2018-11-06 18:46:25 However, there are no options returned by the CQG system. We do not know why. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: