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Date/Time: Sun, 28 Apr 2024 02:09:26 +0000



When Using CTS - Chart Trading Entry/Exit Connecting Lines are Vertical.

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[2018-11-02 15:16:27]
TapeReader - Posts: 88
I am using a test CTS account.

Previous to connecting to this CTS test account the Chart Trading Entry/Exit Connecting Lines spanned from trade entry to trade exit.

However, now that I am connected to the CTS connection, the connecting lines are vertical (see attached graphic).

Any insights into why this drawing behavior changed when connecting to CTS?

Is there a way to get the lines to revert to spanning from entry to exit with CTS?
imageCTS - Chart Trading - Entry Exit Connecting Lines.jpg / V - Attached On 2018-11-02 15:15:40 UTC - Size: 83.74 KB - 338 views
[2018-11-02 17:11:44]
Sierra Chart Engineering - Posts: 104368
Update to the current version following the instructions here:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-04 14:15:02]
TapeReader - Posts: 88
Hi,

I updated to build 1835.

However, when I load our custom studies, I receive a "Windows error code 193:%1 is not a valid Win32 application" error. - see attached pic.

I have rolled Sierra Chart back to 1815 and this error no longer surfaces.

I will do some digging on our side of the fence.

Any insights from Sierra Chart engineering why this may have occurred?
Attachment Deleted.
imageBuild 1835 Windows Error Code 193.jpg / V - Attached On 2018-11-04 14:14:33 UTC - Size: 60.1 KB - 294 views
[2018-11-05 08:02:59]
Sierra Chart Engineering - Posts: 104368
This has been fixed in 1836 now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-06 14:17:35]
TapeReader - Posts: 88
1836 remediated both the vertical connection line issue and the Windows error code 193 issue.

Thanks...

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