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Date/Time: Mon, 13 May 2024 17:26:58 +0000



total frustration

View Count: 591

[2018-10-16 18:22:25]
User806639 - Posts: 32
I have been a client for a year. I have a new computer and have the sierra chart downloaded on it. I can not get the data to feed current information. I have tried numerous approaches and followed instructions to the best of my ability. Can you please furnish me the necessary information to be able to actually talk to a live human being that can get this issue corrected for me.
[2018-10-16 19:25:17]
Sierra Chart Engineering - Posts: 104368
We can assure you, the frustrations we go through are about 1000 times yours. We will try to help but we can make no assurance. Make sure your current telephone number is set here:
https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo


Let us know when that is done.

And for the record the root problem is exchanges. All blame must be put on them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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