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Direct MessagesDate/Time: Thu, 18 Apr 2024 03:00:56 +0000
SC realtime feed not receiving data
View Count: 706
| [2018-10-15 10:29:46] |
| YMllc - Posts: 36 |
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I have the SC realtime feed (full CME suite + Eurex) and the data on charts is not updating. (using the CTS-DTC connection) contacting here per the CTS-DTC documentation |
| [2018-10-15 10:48:46] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-15 11:02:19] |
| YMllc - Posts: 36 |
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DTC Client socket (3) | Signaling to core to close socket | 2018-10-15 05:17:48 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-15 05:17:48 DTC Client socket (3) | Closed. | 2018-10-15 05:17:48 SC Data - All Services | Disconnected from the server. | 2018-10-15 05:17:48 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2018-10-15 05:17:48 SC Data - All Services | Using username 0 | 2018-10-15 05:17:50 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2018-10-15 05:17:50 DTC Client socket (3) | Creating socket. | 2018-10-15 05:17:50 DTC Client socket (3) | Connecting to IP: 8.18.161.133. | 2018-10-15 05:17:50 SC Data - All Services | Connected to server. | 2018-10-15 05:17:50 SC Data - All Services | Starting socket receive thread. | 2018-10-15 05:17:50 SC Data - All Services | Sending encoding request to server: Binary VLS | 2018-10-15 05:17:50 SC Data - All Services | Setting DTC encoding to Binary VLS | 2018-10-15 05:17:50 SC Data - All Services | Sending logon request message. | 2018-10-15 05:17:50 SC Data - All Services | Received logon response. | 2018-10-15 05:17:50 SC Data - All Services | Server Name: SC Real-Time Server. | 2018-10-15 05:17:50 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2018-10-15 05:17:50 SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2018-10-15 05:17:50 Date Time Of Last Edit: 2018-10-15 11:14:45
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| [2018-10-15 11:03:40] |
| YMllc - Posts: 36 |
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apologies for length...submitted via "send for analysis" as well
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| [2018-10-15 11:15:26] |
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This is the relevant message: SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2018-10-15 05:17:50 Refer to the Connections section here: Sierra Chart Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-15 11:17:58
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| [2018-10-15 11:20:43] |
| YMllc - Posts: 36 |
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I am not logged on to this data source from another connection. I do currently have another instance of Sierra running, but via the CQG feed, with "allow SC data feeds" unchecked, so I can't see how its kicking me off?
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| [2018-10-15 16:41:19] |
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At the moment you do have an active SC Exchange Data Feed connection which is tracking 7 symbols. If you are not aware of it, it is coming from one of your instances of Sierra Chart. It is from the same IP address you are using to post on this board with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-15 16:41:41
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