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Disconnected from the DTC Server and I cannot connect anymore

View Count: 1529

[2018-10-12 15:32:17]
[Go To First Post]
User86150 - Posts: 11
Hello Team,

Today I was trading and for some reason, I was disconnected from the DTC Server and now I cannot connect anymore for Rithmic Trading. It keeps logging me off. Waiting to connect, I was working fine all morning and then it just cut off. The logs said hit Send for Analysis so I did that at this link:file:///C:/SierraChart/Data/MessageLogAnalysis.htm

I've rebooted a few times. Cut my computer off ran an app diagnostic and still nothing. Thanks for the help. I keep seeing this error show up a few times. "Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:06:53 *"

Thanks for the help - Below are the logs for your review as well.
James Humphrey


Log:

Reading Internal Order ID file. | 2018-10-12 10:05:41
Reading Trade Orders file. | 2018-10-12 10:05:42
Reading Trade Positions file. | 2018-10-12 10:05:42
Listening on UDP port 22903. | 2018-10-12 10:05:42
Software version: 1725 32-bit | 2018-10-12 10:05:42
Usage end date: 2019-01-28 | 2018-10-12 10:05:42
Enabled for: Advanced Features. | 2018-10-12 10:05:42
Enabled for: Advanced Features 2. | 2018-10-12 10:05:42
Enabled for: Sierra Chart Historical Data Service. | 2018-10-12 10:05:42
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-12 10:05:42
Current selected Data/Trading service: Rithmic Trading | 2018-10-12 10:05:42
Chart Update Interval: 500 | 2018-10-12 10:05:42
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-10-12 10:05:42
2018-10-12 10:05:41 Local computer time | 2018-10-12 10:05:42
2018-10-12 15:05:41 Local computer time in UTC | 2018-10-12 10:05:42
2018-10-12 10:05:41 Local computer time in SC Time Zone | 2018-10-12 10:05:42
2018-10-12 15:05:39 Server time in UTC | 2018-10-12 10:05:42
Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-10-12 10:05:42
Program path: C:\SierraChart\ | 2018-10-12 10:05:42
Data Files path: C:\SierraChart\Data\ | 2018-10-12 10:05:42
OS Version Number: 10.0 | 2018-10-12 10:05:42
Locale Setting: C | 2018-10-12 10:05:42

Checking for new symbol settings for service code rithmic.trading | 2018-10-12 10:05:42
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-10-12 10:05:42
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-10-12 10:05:42
Symbol settings are up-to-date for rithmic.trading | 2018-10-12 10:05:42
Received 5 login tokens. | 2018-10-12 10:05:42
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-10-12 10:05:44
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-10-12 10:05:44
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-12 10:05:47
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-12 10:05:47
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-10-12 10:05:47
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-12 10:05:47
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-10-12 10:05:47
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-10-12 10:05:47
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-10-12 10:05:47
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-10-12 10:05:47
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-12 10:05:47
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-10-12 10:05:47
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-12 10:05:49
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-12 10:05:49
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-10-12 10:05:49
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-12 10:05:49
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-10-12 10:05:49

Rithmic Trading | Port for executable: 49912 | 2018-10-12 10:05:52
Listening socket (1284). Port 49912 | Closed. | 2018-10-12 10:05:52
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:05:52
Rithmic Trading | Bridge process is running. | 2018-10-12 10:05:54
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49912 | 2018-10-12 10:05:54
DTC Client socket (6) | Creating socket. | 2018-10-12 10:05:54
DTC Client socket (6) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:05:54
Rithmic Trading | Connected to server. | 2018-10-12 10:05:54
Rithmic Trading | Starting socket receive thread. | 2018-10-12 10:05:54
Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-10-12 10:05:54
Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-10-12 10:05:54
Rithmic Trading | Sending logon request message. | 2018-10-12 10:05:54
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-10-12 10:05:54
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-10-12 10:05:54
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-10-12 10:05:54
Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-10-12 10:06:26
Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-10-12 10:06:48
Rithmic Trading | Received logon response. | 2018-10-12 10:06:48
Rithmic Trading | Server Name: DTC Bridge. | 2018-10-12 10:06:48
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-10-12 10:06:48
Rithmic Trading | Logon error received from server | 2018-10-12 10:06:48
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:06:48
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:48
DTC Client socket (6) | Initiating close of socket by core. | 2018-10-12 10:06:48
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2018-10-12 10:06:48
Rithmic Trading | Disconnected. | 2018-10-12 10:06:48
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:48

Rithmic Trading | Port for executable: 49954 | 2018-10-12 10:06:50
Listening socket (1412). Port 49954 | Closed. | 2018-10-12 10:06:50
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:06:50
Rithmic Trading | Bridge process is not running! | 2018-10-12 10:06:52
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49954 | 2018-10-12 10:06:52
DTC Client socket (8) | Creating socket. | 2018-10-12 10:06:52
DTC Client socket (8) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:06:52
DTC Client socket (8) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:06:53 *
DTC Client socket (8) | Initiating close of socket by core. | 2018-10-12 10:06:53
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:06:53
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:53
DTC Client socket (8) | Closed. | 2018-10-12 10:06:53
Rithmic Trading | Disconnected. | 2018-10-12 10:06:53
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:53

Rithmic Trading | Port for executable: 49956 | 2018-10-12 10:06:55
Listening socket (1420). Port 49956 | Closed. | 2018-10-12 10:06:55
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:06:55
Rithmic Trading | Bridge process is not running! | 2018-10-12 10:06:57
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49956 | 2018-10-12 10:06:57
DTC Client socket (9) | Creating socket. | 2018-10-12 10:06:57
DTC Client socket (9) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:06:57
DTC Client socket (9) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:06:58 *
DTC Client socket (9) | Initiating close of socket by core. | 2018-10-12 10:06:58
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:06:58
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:58
DTC Client socket (9) | Closed. | 2018-10-12 10:06:58
Rithmic Trading | Disconnected. | 2018-10-12 10:06:58
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:58

Rithmic Trading | Port for executable: 49958 | 2018-10-12 10:07:00
Listening socket (1384). Port 49958 | Closed. | 2018-10-12 10:07:00
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:07:00
Rithmic Trading | Bridge process is not running! | 2018-10-12 10:07:02
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49958 | 2018-10-12 10:07:02
DTC Client socket (10) | Creating socket. | 2018-10-12 10:07:02
DTC Client socket (10) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:07:02
DTC Client socket (10) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:07:03 *
DTC Client socket (10) | Initiating close of socket by core. | 2018-10-12 10:07:03
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:07:03
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:07:03
DTC Client socket (10) | Closed. | 2018-10-12 10:07:03
Rithmic Trading | Disconnected. | 2018-10-12 10:07:03
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:07:03

Rithmic Trading | Port for executable: 49960 | 2018-10-12 10:07:05
Listening socket (1368). Port 49960 | Closed. | 2018-10-12 10:07:05
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:07:05
Rithmic Trading | Bridge process is not running! | 2018-10-12 10:07:07
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49960 | 2018-10-12 10:07:07
DTC Client socket (11) | Creating socket. | 2018-10-12 10:07:07
DTC Client socket (11) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:07:07
DTC Client socket (6) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-10-12 10:07:07 *
DTC Client socket (6) | Socket gracefully closed by remote side. | 2018-10-12 10:07:07
DTC Client socket (6) | Closed. | 2018-10-12 10:07:07
DTC Client socket (11) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:07:08 *
DTC Client socket (11) | Initiating close of socket by core. | 2018-10-12 10:07:08
DTC Client socket (11) | Closed. | 2018-10-12 10:07:08
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:07:08
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:07:08
Rithmic Trading | Disconnected. | 2018-10-12 10:07:08
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:07:08

Rithmic Trading | Port for executable: 49962 | 2018-10-12 10:07:10
Listening socket (1412). Port 49962 | Closed. | 2018-10-12 10:07:10
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:07:10
Rithmic Trading | Bridge process is running. | 2018-10-12 10:07:12
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49962 | 2018-10-12 10:07:12
DTC Client socket (12) | Creating socket. | 2018-10-12 10:07:12
DTC Client socket (12) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:07:12
Rithmic Trading | Connected to server. | 2018-10-12 10:07:12
Rithmic Trading | Starting socket receive thread. | 2018-10-12 10:07:12
Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-10-12 10:07:12
Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-10-12 10:07:12
Rithmic Trading | Sending logon request message. | 2018-10-12 10:07:12
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-10-12 10:07:12
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-10-12 10:07:12
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-10-12 10:07:12
Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-10-12 10:07:42
Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-10-12 10:08:03
Rithmic Trading | Received logon response. | 2018-10-12 10:08:03
Rithmic Trading | Server Name: DTC Bridge. | 2018-10-12 10:08:03
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-10-12 10:08:03
Rithmic Trading | Logon error received from server | 2018-10-12 10:08:03
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:08:03
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:03
DTC Client socket (12) | Initiating close of socket by core. | 2018-10-12 10:08:03
Rithmic Trading | Disconnected. | 2018-10-12 10:08:03
DTC Client socket (12) | Shutdown started. Waiting for graceful close. | 2018-10-12 10:08:03
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:03

Rithmic Trading | Port for executable: 49981 | 2018-10-12 10:08:05
Listening socket (1424). Port 49981 | Closed. | 2018-10-12 10:08:05
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:08:05
Rithmic Trading | Bridge process is not running! | 2018-10-12 10:08:07
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49981 | 2018-10-12 10:08:07
DTC Client socket (14) | Creating socket. | 2018-10-12 10:08:07
DTC Client socket (14) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:08:07
DTC Client socket (14) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:08:08 *
DTC Client socket (14) | Initiating close of socket by core. | 2018-10-12 10:08:08
DTC Client socket (14) | Closed. | 2018-10-12 10:08:08
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:08:08
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:08
Rithmic Trading | Disconnected. | 2018-10-12 10:08:08
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:08

Rithmic Trading | Port for executable: 49984 | 2018-10-12 10:08:10
Listening socket (1292). Port 49984 | Closed. | 2018-10-12 10:08:10
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:08:10
Rithmic Trading | Bridge process is not running! | 2018-10-12 10:08:12
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49984 | 2018-10-12 10:08:12
DTC Client socket (15) | Creating socket. | 2018-10-12 10:08:12
DTC Client socket (15) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:08:12
DTC Client socket (15) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:08:13 *
DTC Client socket (15) | Initiating close of socket by core. | 2018-10-12 10:08:13
DTC Client socket (15) | Closed. | 2018-10-12 10:08:13
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:08:13
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:13
Rithmic Trading | Disconnected. | 2018-10-12 10:08:13
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:13

Rithmic Trading | Port for executable: 49986 | 2018-10-12 10:08:15
Listening socket (1384). Port 49986 | Closed. | 2018-10-12 10:08:15
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:08:15
Rithmic Trading | Bridge process is not running! | 2018-10-12 10:08:17
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49986 | 2018-10-12 10:08:17
DTC Client socket (16) | Creating socket. | 2018-10-12 10:08:17
DTC Client socket (16) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:08:17
DTC Client socket (16) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:08:18 *
DTC Client socket (16) | Initiating close of socket by core. | 2018-10-12 10:08:18
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:08:18
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:18
DTC Client socket (16) | Closed. | 2018-10-12 10:08:18
Rithmic Trading | Disconnected. | 2018-10-12 10:08:18
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:18

Rithmic Trading | Port for executable: 49988 | 2018-10-12 10:08:20
Listening socket (1416). Port 49988 | Closed. | 2018-10-12 10:08:20
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:08:20
Rithmic Trading | Bridge process is not running! | 2018-10-12 10:08:22
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49988 | 2018-10-12 10:08:22
DTC Client socket (17) | Creating socket. | 2018-10-12 10:08:22
DTC Client socket (17) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:08:22
DTC Client socket (17) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:08:23 *
DTC Client socket (17) | Initiating close of socket by core. | 2018-10-12 10:08:23
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12
[2018-10-12 16:49:58]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is an issue on the Rithmic side related to this. For a technical explanation of why we cannot solve this, refer to:
https://www.sierrachart.com/SupportBoard.php?PostID=149895#P149895

We will be contacting Rithmic about this today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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