Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Tue, 23 Apr 2024 06:53:16 +0000
Mouse Freezes Periodically
View Count: 822
| [2018-10-10 20:27:09] |
| absorrel4 - Posts: 92 |
|
I am entering orders via the DOM using Attached Orders. Simple set up....one target limit order and the other is a stop order. 95% of the time the order entry works perfectly. However, about 5% of the time my mouse freezes immediately after the order is placed. The order goes through fine...just like always. But, the mouse is frozen and won't move for 10 seconds. After 10 seconds the mouse can be moved and the orders adjusted (if necessary). It is always the same 10 seconds when the mouse does freeze....but, this has been costly on a few trades. I am using Windows 10 with all updates installed and I am using SC version 1798 (32 bit). Any ideas on how to fix this? |
| [2018-10-10 22:45:15] |
| |
|
This is quite unusual. Really not sure why there would be a problem. There has been performance enhancements related to trading but the benefit of that is generally not anything that would be noticed because the trading functionality was already very fast. But update to the current version following these instructions here: Software Download: Fast Update Perhaps there is something about your Chartbook configuration which is causing an issue may be related to studies. Maybe there is a lost connection to the data feed at the time that could be causing some unknown problem involving study recalculations. So might be best to just have one trading chart open to see if you can isolate what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-10 22:45:52
|
To post a message in this thread, you need to log in with your Sierra Chart account: