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Date/Time: Fri, 26 Apr 2024 05:23:03 +0000



Activation of my Sierra Trial Account

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[2018-10-10 18:47:26]
Raptor81 - Posts: 2
Hi,

I've downloaded the Sierra Chart Trial and opened an account (Raptor81). However, I can't access any Chart of any NSE symbol. I'm specifically interested in accessing charts of National Stock Exchange (NSE), India.

Please let me know what needs to be done to access NSE symbols/Charts.

Thanks,
[2018-10-10 22:54:40]
Sierra Chart Engineering - Posts: 104368
If you want to end of day data (Historical Daily charts) for the NSE that is available. Refer to the symbol listing here:
https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Stocks&ID=4#nse
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-10-10 22:55:19
[2018-10-11 01:51:39]
Raptor81 - Posts: 2
Hi,

My Sierra Chart account is unable to connect to Global Data Feed (India). Its giving the following error:

-----

SC Data - All Services | Connected to data server. | 2018-10-11 01:38:04
HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-11 01:38:06
HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-11 01:38:06
HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-10-11 01:38:06
HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-11 01:38:06
HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-10-11 01:38:06
HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-11 01:38:08
HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-11 01:38:08
HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-10-11 01:38:08
HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-11 01:38:08
HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-10-11 01:38:08
SC Data - All Services | Disconnected. | 2018-10-11 01:41:41
SC Data - All Services | Disconnected. | 2018-10-11 01:41:41
Checking for new symbol settings for service code globaldatafeeds_india.datafeed | 2018-10-11 01:41:41
Current selected Data/Trading service: Global Data Feeds (India) | 2018-10-11 01:41:41
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-11 01:41:41
HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2018-10-11 01:41:41
HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2018-10-11 01:41:41
Requesting symbol settings for service code globaldatafeeds_india.datafeed. Overwrite = on. | 2018-10-11 01:41:42
Symbol settings received. | 2018-10-11 01:41:42
Processed 208 symbol settings. | 2018-10-11 01:41:43

Warning: Caught an exception during the processing of a timer event. Source: c_ServiceManager::m_ReconnectTimer | 2018-10-11 01:41:44 *
HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-11 01:41:47
HTTPS www.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-11 01:41:47
HTTPS www.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-10-11 01:41:47
HTTPS www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-11 01:41:47
HTTPS www.sierrachart.com:443 (1) | Closed. | 2018-10-11 01:41:47
Service connection timed out. Will disconnect and retry. | 2018-10-11 01:42:44 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-11 01:42:44
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-11 01:42:44
Global Data Feeds (India) | Disconnected. | 2018-10-11 01:42:44
Disconnected from GlobalDataFeeds. | 2018-10-11 01:42:44
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-11 01:42:44

Warning: Caught an exception during the processing of a timer event. Source: c_ServiceManager::m_ReconnectTimer | 2018-10-11 01:42:47 *
Service connection timed out. Will disconnect and retry. | 2018-10-11 01:43:47 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-11 01:43:47
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-11 01:43:47
Global Data Feeds (India) | Disconnected. | 2018-10-11 01:43:47
Disconnected from GlobalDataFeeds. | 2018-10-11 01:43:47
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-11 01:43:47

--

Kindly help resolve this.

Thanks
Krishna
[2018-10-12 00:33:48]
Sierra Chart Engineering - Posts: 104368
Global Data Feeds is no longer supported but we are working on our own Indian exchange support. This project has taken a while just because we cannot devote our full time to it but we are going to be restarting it this coming week.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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