Support Board
Date/Time: Sat, 20 Apr 2024 10:52:46 +0000
Trade Service and Message Log pop up window.
View Count: 687
[2018-10-05 15:29:57] |
User750920 - Posts: 274 |
When I enter and a trade is executed in my brokers DOM I get a pop-up window of the Trade Service and Message Log that states: Not able to request Account Balance without a Trade Account Set. Set Trade Account in 'Global Settings>>Data/Trade Service Settings'|2018-10-05 How do I turn this off so I do not get these popups every time. I am not interested in setting an account up in Sierra at this time. Thanks |
[2018-10-05 17:29:20] |
Sierra Chart Engineering - Posts: 104368 |
You need to set the account number in that settings window. Refer to the documentation here for this: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions There is no way to avoid this and there is no consequence with doing so either. You can just keep Sierra Chart in Trade Simulation Mode Also you are on an older version of Sierra Chart. You need to update following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2018-10-05 17:33:03] |
User750920 - Posts: 274 |
Should I then set Trade Simulation Mode to OFF
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[2018-10-05 17:55:47] |
Sierra Chart Engineering - Posts: 104368 |
Yes you can do that if you want to trade directly from Sierra Chart. Otherwise, you want to keep that enabled: Trade Simulation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-05 17:56:09
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[2018-10-05 18:02:28] |
User750920 - Posts: 274 |
Sorry for the confusion on my part. If I switch it off then no trades are processed through Sierra Chart and I "cannot" enter trades through Sierra? Is this correct or is it the other way around.
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[2018-10-08 10:31:00] |
Sierra Chart Engineering - Posts: 104368 |
You want to keep Trade Simulation Mode enabled to prevent any non-simulated orders from being processed through Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2018-10-08 10:31:02] |
Sierra Chart Engineering - Posts: 104368 |
You want to keep Trade Simulation Mode enabled to prevent any non-simulated orders from being processed through Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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