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Date/Time: Fri, 29 Mar 2024 12:14:18 +0000



Old Spreadsheets and Email Alerts

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[2018-10-02 13:56:17]
AC97431 - Posts: 5
Hi,
I would like to run a version of SC that has OLD spreadsheets and which will email alerts. I have version 1307 with OLD spreadsheets but I get an error on email Alerts (says to update to current version). When I try to update using the 'Current version with OLD spreadsheets' the current version gets updated but with NEW spreadsheets.

Thanks in advance,
Baber
[2018-10-02 18:52:05]
Sierra Chart Engineering - Posts: 104368
Due to changes, you do need a newer version of Sierra Chart for the email alerts.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-10-03 04:29:23]
AC97431 - Posts: 5
Is there a version that does both? have email alerts AND run OLD spreadsheets? If so, can you please send me a link to download it? Thanks!
[2018-10-03 16:40:47]
Sierra Chart Engineering - Posts: 104368
The problem with the email alerts is a change on our server, so no version before a certain version would be able to handle the email alerts.

But we will double check and see if there is anything reasonable we can do.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-10-03 17:27:49]
Sierra Chart Engineering - Posts: 104368
We looked into this and email alert messages from the version you are running are just no longer supported.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-10-04 03:47:56]
AC97431 - Posts: 5
Thank you so much for your prompt response. I realize the version I'm running doesn't allow email messages ... my question is: is there a version of SC that DOES allow email messages and simultaneously allows OLD spreadsheets to be run? Thanks again for looking into this matter.
[2018-10-04 16:58:24]
Sierra Chart Engineering - Posts: 104368
No unfortunately not. We wish we did not have to say that but there are certain changes we made with email alerts that are not compatible with older versions.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-10-04 16:58:40

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