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CQG Login Fails

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[2018-10-02 06:25:00]
[Go To First Post]
JanS - Posts: 46
Hello,

Today, I find that I cannot log in to CQG using Sierra Chart. Either it tells me that the login failed or it logs in and says that market data login failed.

However, I can log in on https://m.cqg.com/cqg/desktop/logon using my CQG user name. That works including market data. This does not seem to be an issue with CQG or my FCM. Can you help?

My message log:

Software version: 1814 64-bit | 2018-10-02 08:16:36
Usage end date: 2018-11-28 | 2018-10-02 08:16:36
Enabled for: Advanced Features. | 2018-10-02 08:16:36
Enabled for: Sierra Chart Historical Data Service. | 2018-10-02 08:16:36
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-02 08:16:36
Current selected Data/Trading service: CQG FIX Trading | 2018-10-02 08:16:36
Chart Update Interval: 500 | 2018-10-02 08:16:36
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-10-02 08:16:36
2018-10-02 08:16:35 Local computer time | 2018-10-02 08:16:36
2018-10-02 06:16:35 Local computer time in UTC | 2018-10-02 08:16:36
2018-10-02 08:16:35 Local computer time in SC Time Zone | 2018-10-02 08:16:36
2018-10-02 04:59:17 Server time in UTC | 2018-10-02 08:16:36
Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-10-02 08:16:36
Program path: C:\SierraChart\ | 2018-10-02 08:16:36
Data Files path: C:\SierraChart\Data\ | 2018-10-02 08:16:36
OS Version Number: 10.0 | 2018-10-02 08:16:36
Locale Setting: C | 2018-10-02 08:16:36


CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-10-02 08:16:41
CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2018-10-02 08:16:41
CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2018-10-02 08:16:41
CQG FIX: Sending the Logon message. | 2018-10-02 08:16:41
CQG FIX: Sent heartbeat to server. | 2018-10-02 08:17:01
CQG FIX: Received a Logout message. Text = Please relogon later and call the customer support if the problem persists. | 2018-10-02 08:17:05
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-10-02 08:17:05
CQG FIX socket (1) | Signaling to core to close socket | 2018-10-02 08:17:05
CQG FIX Trading | Disconnected. | 2018-10-02 08:17:05
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-02 08:17:05
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-02 08:17:05
CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2018-10-02 08:17:05
CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2018-10-02 08:17:05
CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2018-10-02 08:17:05
CQG FIX Trading | Disconnected. | 2018-10-02 08:17:05
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-02 08:17:05
CQG FIX socket (1) | Socket gracefully closed by remote side. | 2018-10-02 08:17:05
CQG FIX socket (1) | Closed. | 2018-10-02 08:17:05

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-10-02 08:17:08
CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2018-10-02 08:17:08
CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2018-10-02 08:17:08
CQG FIX: Sending the Logon message. | 2018-10-02 08:17:08
CQG FIX: Sent heartbeat to server. | 2018-10-02 08:17:28
CQG FIX: Received a Logout message. Text = Please relogon later and call the customer support if the problem persists. | 2018-10-02 08:17:41
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-10-02 08:17:41
CQG FIX socket (1) | Signaling to core to close socket | 2018-10-02 08:17:41
CQG FIX Trading | Disconnected. | 2018-10-02 08:17:41
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-02 08:17:41
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-02 08:17:41
CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2018-10-02 08:17:41
CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2018-10-02 08:17:41
CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2018-10-02 08:17:41
CQG FIX Trading | Disconnected. | 2018-10-02 08:17:41
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-02 08:17:41
CQG FIX socket (1) | Socket gracefully closed by remote side. | 2018-10-02 08:17:41
CQG FIX socket (1) | Closed. | 2018-10-02 08:17:41
File >> Disconnect selected. | 2018-10-02 08:17:42
CQG FIX Trading | Disconnected. | 2018-10-02 08:17:42

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-10-02 08:21:23
CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2018-10-02 08:21:23
CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2018-10-02 08:21:23
CQG FIX: Sending the Logon message. | 2018-10-02 08:21:23
CQG FIX: Sent heartbeat to server. | 2018-10-02 08:21:43
CQG FIX Trading | Connected to trading server. | 2018-10-02 08:21:46
CQG FIX Trading | Connecting to server api.cqg.com | 2018-10-02 08:21:46
CQG WebSocket | Connecting to WebSocket server. | 2018-10-02 08:21:46
CQG FIX | FCM name: AMP | 2018-10-02 08:21:47
CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2018-10-02 08:21:47
CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2018-10-02 08:21:47
CQG WebSocket | Opening WebSocket. | 2018-10-02 08:21:47
CQG WebSocket | Sending WebSocket handshake. | 2018-10-02 08:21:47
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-10-02 08:21:47
CQG WebSocket | Header line. Connection: upgrade | 2018-10-02 08:21:47
CQG WebSocket | Header line. Sec-WebSocket-Accept: j7I3daW3LmGchP4DNA/S+1RCkng= | 2018-10-02 08:21:47
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-10-02 08:21:47
CQG WebSocket | Header line. Upgrade: websocket | 2018-10-02 08:21:47
CQG WebSocket | Header line. | 2018-10-02 08:21:47
CQG WebSocket | Web socket state is now open. | 2018-10-02 08:21:47
CQG FIX Trading | WebSocket connected. | 2018-10-02 08:21:47
CQG FIX Trading | Sending market data logon message. | 2018-10-02 08:21:47
CQG FIX Trading | Market data logon unsuccessful. Server message: Please relogon later and call the customer support if the problem persists. | 2018-10-02 08:22:14
CQG FIX: DisconnectFIX called. | 2018-10-02 08:22:14
CQG FIX: Sending a Logout message. | 2018-10-02 08:22:14
CQG FIX socket (1) | Signaling to core to close socket | 2018-10-02 08:22:14
CQG FIX Trading | Disconnected. | 2018-10-02 08:22:14
CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2018-10-02 08:22:14
CQG WebSocket socket (2) | Signaling to core to close socket | 2018-10-02 08:22:14
CQG WebSocket | WebSocket closed. | 2018-10-02 08:22:14
CQG FIX Trading | WebSocket closed. | 2018-10-02 08:22:14
CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. | 2018-10-02 08:22:14
CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2018-10-02 08:22:14
CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2018-10-02 08:22:14
CQG FIX Trading | Disconnected. | 2018-10-02 08:22:14
CQG WebSocket socket (2) | Socket gracefully closed by remote side. | 2018-10-02 08:22:14
CQG WebSocket socket (2) | Closed. | 2018-10-02 08:22:14
CQG FIX socket (1) | Socket gracefully closed by remote side. | 2018-10-02 08:22:14
CQG FIX socket (1) | Closed. | 2018-10-02 08:22:14
[2018-10-02 06:39:06]
[Go To First Post]
User884550 - Posts: 149
having the same problem right now
[2018-10-02 06:52:53]
[Go To First Post]
JanS - Posts: 46
I can log in again and I am also getting market data again.
[2018-10-02 08:30:53]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Only CQG and/or your broker can resolve this. This is not within our control.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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