Home >> Support Board

Support Board

Date/Time: Sat, 20 Apr 2024 10:20:37 +0000

How to Post a Message for Support

login second computer

View Count: 2021

[2013-10-27 12:47:17] #1 [Go To First Post]
User021827 - Posts: 174
I installed SC on a second computer, but cannot login with the same exact username and password. I am logged off SC on first computer. Is this common ? I am referring to software start up page, I have not gotten to trade service page yet shane

[2013-10-28 02:15:13] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What is the exact problem? What do you mean "cannot login". Please be more precise. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-10-28 02:24:51] #3 [Go To First Post]
User021827 - Posts: 174
a dialog box pops up and it says " invalid account rname or password, make sure you are entering your name and password exactly as given" I used the same login credentials that I use on this computer that I am on now. I was not logged in on main computer when I tried logging in on the second computer. If that matters at all. I thought I read that you can login with a second instance of sierra chart.

[2013-10-28 02:53:06] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
With the Sierra Chart account you are using, because it is provided by a broker, you are limited to using Sierra Chart on one system at a time. Refer to: https://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html We have verified the problem is you did not enter the password correctly. Please check it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-28 02:53:32

[2013-10-28 11:45:29] #5 [Go To First Post]
User021827 - Posts: 174
thanks for the link, I did not realize that. thank you shane

[2013-10-28 16:43:04] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Although that is not the reason you are having a login problem as long as you are using Sierra Chart only on one system at a time. The reason for the log in problem is because the password was not entered correctly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-10-28 16:47:46] #7 [Go To First Post]
User021827 - Posts: 174
hi yes, I forgot to mention I was not trying to logon at same time from second computer. thanks shane

[2013-10-28 17:21:36] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Right. Are you still having trouble logging in from the other computer? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-10-30 01:34:54] #9 [Go To First Post]
User021827 - Posts: 174
yes I have first computer off, and I am entering the password and username correctly, but sierra will not start up it must have to do with limited software from broker shane

[2013-10-30 02:04:39] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Our log show that at this time GMT: Wed, 30 Oct 2013 01:30:15 +0000 you tried to login using the correct Account Name but the password was wrong. The log cannot be wrong. The password must not be entered correctly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-10-30 02:12:39] #11 [Go To First Post]
User021827 - Posts: 174
ok I dont know what to do then. I just wont use it on that computer thanks shane

[2013-10-30 05:50:08] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We recommend updating your password here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-10-30 12:39:10] #13 [Go To First Post]
User021827 - Posts: 174
password was generated from amp futures, Sierra Chart limited version is provided by AMP futures with my Trading Technologies data feed. I think I have to use the one they provide in this situation. thanks shane

[2013-10-30 16:39:24] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can change the password to whatever you want. This is no problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-10-30 16:54:28] #15 [Go To First Post]
User021827 - Posts: 174
but the sierra software logon is the same as my data trade services connection username and password for tt. I am reluctant to mess wtih it. shane

[2013-10-30 17:57:41] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can safely change the Sierra Chart software password and that will not affect the connection to the trade server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-10-30 17:59:24] #17 [Go To First Post]
User021827 - Posts: 174
ok thanks shane

To post a message in this thread, you need to log in with your Sierra Chart account: