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Direct MessagesDate/Time: Thu, 25 Apr 2024 07:50:11 +0000
Enabling CQG Demo (AMP Futures)
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| [2018-09-30 20:23:33] |
| Andersenqwer1 - Posts: 4 |
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Hello! 1. In 2017 User025842 posted a question regarding to enabling the usage of Sierra Chart on CQG 15-day Demo feed (Enable CQG Demo) 2. Usage was enabled by your staff, but as far as I can tell, the anabling of SC on CQG have to be done by the broker itself (AMP Futures in my case) (CQG Trading Platform Service: CQG Account Requirements). I wrote to AMP futures support about this problem and they suggested me to call them back on this matter. I am waiting for Monday. My questions: 1. Can you enable the useage of SC for me (Username: demo88700 Password: xxxxxxxx) or for now this is impossible. 2. Does CQG charge fees for turning enablements on for SC for 15-day Demo period? P.S. I use SC servicce package 5 Thanks for the help! Andrew |
| [2018-09-30 21:05:01] |
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1. Your Sierra Chart account is currently active. You do not need to use a different account just use your own Sierra Chart account. You can install another copy of Sierra Chart on your system to use with CQG. You can find set up instructions for CQG from this page: https://www.sierrachart.com/index.php?page=doc/Data.php 2. We would assume not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-01 09:12:11] |
| Andersenqwer1 - Posts: 4 |
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Excuse me, but I wasn't very specific about my problem. The problem itself is I can't logon into Demo Server and this message appears every time: http://www.sierrachart.com/image.php?Image=1538383674797.png I contacted with AMP Futures Support team and mentioned about enablements that has to be turned on (regarding to this message CQG Trading Platform Service: CQG Account Requirements) to solve my problem but they suggested to download the trial Sierra Chart Package through their site since the process of getting credentials is fully automated. ====HERE'S THE CHAT LOG WITH SUPPORT TEAM REPRESENTATIVE ===== Chat started: 2018-10-01 08:08 AM UTC (08:08:27 AM) Andrew: Hello! I have a question regarding to CGQ 15-day demo account, to be specific is enabling the usage of Sierra Chart with CQG Demo feed. I am getting this message: "Trader is not enabled to use Sierra Chart. Contact your FCM" (08:08:42 AM) *** AMP | Jeff joined the chat *** (08:09:07 AM) AMP | Jeff: is this a new demo? (08:09:14 AM) Andrew: Yes (08:10:07 AM) Andrew: It was opened on Friday Sep 9th (08:10:32 AM) AMP | Jeff: ok. then it has expired (08:10:33 AM) Andrew: Sorry 28th (08:10:44 AM) AMP | Jeff: were you able to login? (08:11:01 AM) Andrew: No, I am getting this https://p14.zdusercontent.com/attachment/853439/uXEbrp8l2mQ0Im8fFXsZnm3LN?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..1PRVm-F1xM46HYF0ycRCQQ.-sD9sYm3kQswJrHQhRtJy4KNH7ylFZpEq5rbwzDHqE3mkY8cbCbRnzSxCOumC952lxHBqFVxfq2swdn1VTyv-9vtBigzQWVJwxHuLMCJ-9WjTkLBQSXwCb_3EUQCgDVTdaU6SptQfxU2UiD3MAlS-SMZCj1sng-kqVD8N1Spq2jhb4hrLb-mK_Q_gUXkc6E3-6ShNomyF0cXRU78BLtdMkjBREbaC8ynYZedzsW92GdGDx7WJEwiP6CIKrhPjkWJyTp8a1_UXVpQODkWQLvb0Q.UHwANkHC6IqMOSn5YfOaDw (08:11:21 AM) AMP | Jeff: did you create a sierra account here: (08:11:24 AM) AMP | Jeff: https://www.sierrachart.com/RegisterStep1.php (08:11:57 AM) Andrew: Yes, I am using the Service Package #5 (08:12:45 AM) AMP | Jeff: that is a paid service. demos are different. do you have a live account with us? (08:13:38 AM) Andrew: No, only 15-days Demo period, with Sierra I have a fully activated paid service account (08:16:25 AM) AMP | Jeff: this video will walk you through the steps on connecting to demo: (08:16:28 AM) AMP | Jeff: https://www.youtube.com/watch?v=B-bGx6yIlF0 (08:19:07 AM) Andrew: Thank you, but Ive seen this. I used it when I was connecting to CQG feed for the first time. According to Sierra Chart documentation, there are some restrictions of using Sierra Chart platform with CQG in the first place, and these restristions/enablements have to be changed. Here's the link on the post CQG Trading Platform Service: CQG Account Requirements (08:20:58 AM) AMP | Jeff: did you get the demo credentials from here: (08:21:04 AM) AMP | Jeff: Here is the link to register for Free Sierra Chart Demo: https://www.ampfutures.com/platforms/sierra-chart/ It is an automated process, please fill out this form and you will follow the steps to receive your free demo credentials (08:23:55 AM) Andrew: No, I didn't go through these steps. I had already had the SC installed and activated on my PC when I was opening a Demo account with you. Do you mean I need to download SC Demo and go through the whole process? (08:24:36 AM) AMP | Jeff: yes, exactly (08:25:18 AM) Andrew: OK, now I see... Hope this will help..Thank you for your help! (08:25:30 AM) AMP | Jeff: you are welcome ======END OF CHAT====== In conclusion I have to say that I cannot download SC demo (with established credentials or not for using CQG) anymore since the Demo period is finished a long ago and I am using a paid version now. Pretty awkward situation we got here, sorry.. But I don't believe that downloading a new instance of trial package of SC from your site will solve this problem, because I highly doubt that this new instance will have some other credentials to have CQG feed enabled.. Here's the message log =========start========== Reading Internal Order ID file. | 2018-10-01 12:08:52 Reading Trade Orders file. | 2018-10-01 12:08:52 Reading Trade Positions and Account Balance file. | 2018-10-01 12:08:52 Listening on UDP port 22904. | 2018-10-01 12:08:52 Software version: 1814 64-bit | 2018-10-01 12:08:52 Usage end date: 2018-10-25 | 2018-10-01 12:08:52 Enabled for: Advanced Features. | 2018-10-01 12:08:52 Enabled for: Advanced Features 2. | 2018-10-01 12:08:52 Enabled for: Sierra Chart Historical Data Service. | 2018-10-01 12:08:52 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-01 12:08:52 Current selected Data/Trading service: CQG WebAPI | 2018-10-01 12:08:52 Chart Update Interval: 500 | 2018-10-01 12:08:52 Time Zone: +03:00:00 (AST+03) | 2018-10-01 12:08:52 2018-10-01 12:08:51 Local computer time | 2018-10-01 12:08:52 2018-10-01 09:08:51 Local computer time in UTC | 2018-10-01 12:08:52 2018-10-01 12:08:51 Local computer time in SC Time Zone | 2018-10-01 12:08:52 2018-10-01 09:08:51 Server time in UTC | 2018-10-01 12:08:52 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-10-01 12:08:52 Program path: D:\Program files\SierraChart_CQG\ | 2018-10-01 12:08:52 Data Files path: D:\Program files\SierraChart_CQG\Data\ | 2018-10-01 12:08:52 OS Version Number: 6.1 | 2018-10-01 12:08:52 Locale Setting: C | 2018-10-01 12:08:52 Checking for new symbol settings for service code cqg | 2018-10-01 12:08:52 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-10-01 12:08:52 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-10-01 12:08:52 Symbol settings are up-to-date for cqg | 2018-10-01 12:08:52 Received 5 login tokens. | 2018-10-01 12:08:53 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-10-01 12:08:54 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-10-01 12:08:54 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-01 12:08:56 HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-01 12:08:56 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-10-01 12:08:56 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 12:08:56 HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-10-01 12:08:56 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-10-01 12:08:57 CQG WebSocket | Connecting to WebSocket server. | 2018-10-01 12:08:57 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-01 12:08:57 HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-01 12:08:57 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-10-01 12:08:58 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 12:08:57 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-10-01 12:08:57 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-10-01 12:08:58 HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-10-01 12:08:58 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-10-01 12:08:58 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 12:08:58 HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-10-01 12:08:58 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2018-10-01 12:08:58 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.32. | 2018-10-01 12:08:58 CQG WebSocket | Opening WebSocket. | 2018-10-01 12:08:58 CQG WebSocket | Sending WebSocket handshake. | 2018-10-01 12:08:58 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-10-01 12:08:58 CQG WebSocket | Header line. Connection: upgrade | 2018-10-01 12:08:58 CQG WebSocket | Header line. Sec-WebSocket-Accept: k9DipOlZmoSX9x56/mshdX6OZMU= | 2018-10-01 12:08:58 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-10-01 12:08:58 CQG WebSocket | Header line. Upgrade: websocket | 2018-10-01 12:08:58 CQG WebSocket | Header line. | 2018-10-01 12:08:58 CQG WebSocket | Web socket state is now open. | 2018-10-01 12:08:58 CQG WebAPI | WebSocket connected. | 2018-10-01 12:08:58 CQG WebAPI | Sending market data logon message. | 2018-10-01 12:08:58 CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChart. Contact your FCM. | 2018-10-01 12:08:59 CQG WebSocket socket (1) | Adding bytes from final send buffer from buffered socket: 8 | 2018-10-01 12:08:59 CQG WebSocket socket (1) | Signaling to core to close socket | 2018-10-01 12:08:59 CQG WebSocket | WebSocket closed. | 2018-10-01 12:08:59 CQG WebAPI | WebSocket closed. | 2018-10-01 12:08:59 CQG WebSocket socket (1) | Sending bytes from final send buffer: 8 | 2018-10-01 12:08:59 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2018-10-01 12:08:59 CQG WebAPI | Disconnected. | 2018-10-01 12:08:59 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2018-10-01 12:08:59 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2018-10-01 12:08:59 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2018-10-01 12:08:59 CQG WebSocket socket (1) | Closed. | 2018-10-01 12:08:59 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-01 12:08:59 HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-01 12:08:59 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-10-01 12:08:59 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 12:08:59 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-10-01 12:08:59 ======end========== Thanks, Andrew UPDATED It worked! Looks like the process of getting SC package from their site indeed enables SC using in SQG Demo feed. I've just got a new login/password from SQG and logged in on my SC platform without any problems. thanks for you time, and if you have some insights regarding to why this happened, please write them down here so I could be aware the next time. Thanks! Andrew Date Time Of Last Edit: 2018-10-01 10:39:39
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| [2018-10-01 17:04:42] |
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thanks for you time, and if you have some insights regarding to why this happened, please write them down here so I could be aware the next time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-01 17:04:59
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