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Date/Time: Fri, 19 Apr 2024 09:48:03 +0000



Data Issues

View Count: 555

[2018-09-29 11:09:01]
User723592 - Posts: 9
Hi,
I am a customer of Infinity and Transact and am using Sierra Charts.

1. I want to add the DTN IQ feed for longer historic data, but the drop down menu in the Data/Service Settings is blocked (see attached file). How can I set up DTN IQ Feed and also get trading access through TransAct Trading?
2. Since I downloaded the latest Version of Sierra Charts, when I draw an arrow with the arrow tool, once switching back to the hand tool, I cannot click on the drawn arrow and move it; also, I have deleted the 2018 Basic chartbook many times from the system and deleted it from the list of Files to open on start up as well, however, everytime I start the program, it keeps loading it. (see attached file)
3. Is it possible to download intraday data on a minute chart going back longer than 28/05/2013?

A response would be very much appreciated...

cheers
hf jr.
Private File
Private File
Attachment Deleted.
[2018-10-01 17:50:06]
Sierra Chart Engineering - Posts: 104368
1. You need a direct account for this but we do not recommend using DTN IQ Feed but instead the Sierra Chart Historical Data Service which is superior in all ways:

Direct Sierra Chart Account
Sierra Chart Historical Data Service

2. This is resolved in 1814.

You can disable file downloads from this page:
https://www.sierrachart.com/UserControlPanel.php?page=EnabledCustomStudies

3. Refer to:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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