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ETHEUR-BITFINEX quotes stopped at 2018-09-24

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[2018-09-27 12:04:15] #1 [Go To First Post]
BeardPower - Posts: 51
Hi, There are no more intraday-data coming in for ETHEUR-BITFINEX since the 2018-09-24. Other symbols like ETHUSD-BITFINEX are working fine. Deleting and re-downloading the data does not help. The quotes end on the mentioned date. There is also no hint of an error in the log files. The feed from Bitfinex works fine, as other platforms receive current quotes for ETHEUR. Version: 1812 64-bit (24388M) Thanks! Date Time Of Last Edit: 2018-09-27 12:06:59

[2018-09-27 14:57:52] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This must have been an issue on the Bitfinex side. We have reestablished the connection to Bitfinex and the data is now being received again. But there is missing data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-10-01 11:13:39] #3 [Go To First Post]
BeardPower - Posts: 51
It resolved the issue, but it happened again on last Thursday (the last quote came in on 2018-09-27), and it seems to be only related to ETHEUR.

[2018-10-01 18:07:59] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Clearly a Bitfinex data feed issue. We have set up daily reconnects to this data feed. If there is any further issue it would last less than a day. We cannot do any better. Clearly that data feed is less than reliable as is generally obvious with these services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-10-17 18:59:11] #5 [Go To First Post]
User35475 - Posts: 12
Same kind of Bitfinex datafeed problem here. All other 2018-09-25 charts are updating correctly but XLM data updates only to the date 2018-09-25. This date can not be changed because it is fixed in chart settings. Software version: 1820 64-bit \| 2018-10-17 16:18:28 Safe Mode enabled \| 2018-10-17 16:18:28 Usage end date: 2019-07-03 \| 2018-10-17 16:18:28 Enabled for: Advanced Features. \| 2018-10-17 16:18:28 Enabled for: Sierra Chart Historical Data Service. \| 2018-10-17 16:18:28 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-10-17 16:18:28 Current selected Data/Trading service: SC Data - All Services \| 2018-10-17 16:18:28 Chart Update Interval: 500 \| 2018-10-17 16:18:28 Time Zone: +04:00:00 (UTC+03DT+01,M3.5.0/02:00,M10.5.0/02:00) \| 2018-10-17 16:18:28 2018-10-17 15:18:27 Local computer time \| 2018-10-17 16:18:28 2018-10-17 12:18:27 Local computer time in UTC \| 2018-10-17 16:18:28 2018-10-17 16:18:27 Local computer time in SC Time Zone \| 2018-10-17 16:18:28 2018-10-17 12:16:35 Server time in UTC \| 2018-10-17 16:18:28 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2018-10-17 16:18:28 Program path: C:\SierraChartCoins\ \| 2018-10-17 16:18:28 Data Files path: C:\SierraChartCoins\Data\ \| 2018-10-17 16:18:28 OS Version Number: 10.0 \| 2018-10-17 16:18:28 Locale Setting: C \| 2018-10-17 16:18:28 SC Data - All Services \| Connected to data server. \| 2018-10-17 16:18:41 SC DTC Data with Market Depth \| Starting real-time market data updates for: XLMUSD-BITFINEX. ID: 1 \| 2018-10-17 16:18:41 SC DTC Data with Market Depth \| Connecting to the server ds3.sierracharts.com. Port 443 \| 2018-10-17 16:18:41 SC DTC Data with Market Depth \| Requesting security definition data for: XLMUSD-BITFINEX. ID: 1 \| 2018-10-17 16:18:41 Intraday data recording state for symbol XLMUSD-BITFINEX is set to download 'Pending'. \| 2018-10-17 16:18:41 DTC Client socket (2) \| Creating socket. \| 2018-10-17 16:18:42 DTC Client socket (2) \| Connecting to IP: 65.182.172.42. \| 2018-10-17 16:18:42 Delaying start of download for XLMUSD-BITFINEX \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Connected to server. \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Sending logon request message. \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Received logon response. \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Successfully connected. \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Trading is not supported. \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: XLMUSD-BITFINEX \| 2018-10-17 16:18:42 SC DTC Data with Market Depth \| Received security definition for symbol XLMUSD-BITFINEX \| 2018-10-17 16:18:42 HD Request # 3 \| Downloading Intraday chart data for XLMUSD-BITFINEX to the file XLMUSD-BITFINEX.scid. Service: bitfinex \| 2018-10-17 16:18:47 HD Request # 3 \| Download start date-time: 2018-09-25 01:36:23.000 \| 2018-10-17 16:18:47 HD Request # 3 \| Using server: ds3.sierracharts.com port 10150 \| 2018-10-17 16:18:47 Socket (1) \| Creating socket. \| 2018-10-17 16:18:47 Socket (1) \| Connecting to IP: 65.182.172.42. \| 2018-10-17 16:18:47 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2018-10-17 16:18:47 HD Request # 3 \| Sending historical data logon request message. \| 2018-10-17 16:18:47 HD Request # 3 \| Requesting Intraday data. Start date-time: 2018-09-25 01:36:23. Record interval: 30. Symbol: XLMUSD-BITFINEX \| 2018-10-17 16:18:48 HD Request # 3 \| Decompressing data. \| 2018-10-17 16:18:48 HD Request # 3 \| Receiving Intraday data for XLMUSD-BITFINEX starting at 2018-09-25 01:36:23 \| 2018-10-17 16:18:48 HD Request # 3 \| Timestamp of first Intraday data file record written: 2018-09-25 01:36:23 \| 2018-10-17 16:18:48 Socket (1) \| Signaling to core to close socket \| 2018-10-17 16:18:48 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2018-10-17 16:18:48 Historical data download thread signaled to stop. \| 2018-10-17 16:18:48 HD Request # 3 \| Received 1 record from 2018-09-25 01:36:23 to 2018-09-25 01:36:23 (0.0 seconds) and wrote 1 record for XLMUSD-BITFINEX \| 2018-10-17 16:18:48 HD Request # 3 \| Completion time: 0s \| 2018-10-17 16:18:48 HD Request # 3 \| Intraday data download complete for XLMUSD-BITFINEX. Unique request ID: 2 \| 2018-10-17 16:18:48 Removed historical data download ID 2 \| 2018-10-17 16:18:48 Real-time Intraday chart data file updates started for XLMUSD-BITFINEX \| 2018-10-17 16:18:48 Opened cached Intraday file: C:\SierraChartCoins\Data\XLMUSD-BITFINEX.scid \| 2018-10-17 16:18:48 Intraday chart data file opened for XLMUSD-BITFINEX \| 2018-10-17 16:18:48 Socket (1) \| Socket gracefully closed by remote side. \| 2018-10-17 16:18:48 Socket (1) \| Closed. \| 2018-10-17 16:18:48

[2018-10-17 19:04:58] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is because they are not providing any data for that symbol beyond that date. And if you see it on their website well, we do not know. Typical external service absurdity. We will not get involved in this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-17 19:05:17

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