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Direct MessagesDate/Time: Fri, 26 Apr 2024 11:06:08 +0000
Attached orders rejected
View Count: 780
| [2018-09-27 06:18:27] |
| User118293 - Posts: 9 |
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This from trading log: Sending 2 order fills to server. First fill date-time UTC: 2018-09-27 06:05:45. Last fill date-time UTC: 2018-09-27 06:05:53 | 2018-09-27 08:06:30 The sending of order fills is successful. | HTTP status: Request completed with the HTTP response status code 200. | 2018-09-27 08:06:31 CTS Trading - DTC order update (Order reject). Info: Order Error - Order timed-out waiting for response from service/exchange server. Text: Tag: 1x_4_stop_50_TP.twconfig. Internal Order ID: 910. Service Order ID: 239607. Symbol: M6E.20181200.CME_Fo | 2018-09-27 08:07:10 * I don´t know why orders are rejected. Do I have to activate CTS server-side brackets and OCO, allthough SierraChart explizit doesn´t recommend this (OCO and bracket managed by CTS) ? |
| [2018-09-27 14:29:11] |
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We need to look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-27 14:50:37] |
| User118293 - Posts: 9 |
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How? Next problem was that a working order not was shown on SierraChart. Broker has canceled at exchange, am glad about. you need remoteaccess to my pc?
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| [2018-09-27 15:05:36] |
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Clearly there is something wrong. Do not do any further trading on this connection until we determine what the problem is. We will be looking into it later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-27 15:06:00
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| [2018-09-28 02:44:42] |
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We are looking into this now. Not totally sure what the issue is. We are running some tests.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-28 02:55:07] |
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What we have determined is that CTS is not sending the correct account. They are not sending your account but they are sending this: 1=UAMPOMNI Perhaps it is a misconfiguration issue. Not really sure. We will contact them about this. At least we have the answer because this connection should be working very reliably. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-28 03:25:26] |
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CTS has responded and they believe the problem relates to the firm in this case AMP, utilizing this feature: Within our system there is the ability for a firm to configure an account with an alternate execution account value for any given exchange
But it should not be causing a problem when we see the account identifier. They are working on a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-28 17:17:59] |
| User118293 - Posts: 9 |
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AMP and CTS together? When will the problem be solved cerca ?
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| [2018-09-28 17:47:32] |
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Regarding timing this is what they said: We will get back to you in the morning. Any changes would be a server change which would not be deployed until the weekend at the earliest. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-28 22:42:59] |
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CTS has just now told us that the issue will be resolved tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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