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Date/Time: Fri, 26 Apr 2024 18:04:52 +0000



are DOM and level 2 data for US stocks still not available?

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[2018-09-12 14:45:38]
User165114 - Posts: 18
Hello,

I searched the Support Board and found out that Sierra Chart can't use level 2 data for US stocks from IB. But this information is from an old post more than a year ago.
Is this still true for the current version of SierraChart? If so, is there an alternative way to use DOM with stocks?
[2018-09-12 15:31:21]
Sierra Chart Engineering - Posts: 104368
Sierra Chart can't use level 2 data for US stocks from IB.
This is not true. This has always been supported but it is just a matter of accessing it properly. Refer to:
Interactive Brokers Trading Service: Accessing Level 2 / Market Depth Data for Stocks
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-09-12 15:31:48
[2018-09-12 16:05:54]
User165114 - Posts: 18
I have linked my IB account with SierraChart. In SierraChart, chart + time&sales seem to be working fine when I searched AAPL. However, its level 2 only displays level 1 (best bid and ask). For your information, I can see level 2 on my TraderWorkstation without any problem. Do you have any idea how to display level 2 properly in SierraChart?
Date Time Of Last Edit: 2018-09-12 16:06:27
[2018-09-12 16:14:43]
Sierra Chart Engineering - Posts: 104368
Yes just follow through the instructions in this section here:
Interactive Brokers Trading Service: Accessing Level 2 / Market Depth Data for Stocks

You will see the data in the File >> Open Market Depth Window . But make sure you are using the appropriate symbol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-09-13 16:27:52]
User165114 - Posts: 18
When I opened market depth window using the symbol, AAPL-STK-ISLAND, I was able to get several lines of bid and ask. However, I noticed that SC's level 2 information is not identical to that of TWS; SC's level 2 had 0 or smaller bid/ask size at certain price levels where there should be more (compared to TWS). Could you please tell me what the problem is?
[2018-09-13 16:40:56]
Sierra Chart Engineering - Posts: 104368
What you see is what is provided by TWS. We cannot provide further help.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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