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Date/Time: Thu, 02 May 2024 07:29:45 +0000

How to Post a Message for Support

HI I get clsoed every 2 to 3 hours can you please check

View Count: 489

[2018-09-05 02:45:58] #1 [Go To First Post]
User474619 - Posts: 8
Reading Internal Order ID file. \| 2018-09-04 21:25:14 Reading Trade Orders file. \| 2018-09-04 21:25:14 Reading Trade Positions and Account Balance file. \| 2018-09-04 21:25:14 Listening on UDP port 22904. \| 2018-09-04 21:25:14 Software version: 1781 32-bit \| 2018-09-04 21:25:14 Enabled for: Advanced Features. \| 2018-09-04 21:25:14 Enabled for: Advanced Features 2. \| 2018-09-04 21:25:14 Enabled for: Sierra Chart Historical Data Service. \| 2018-09-04 21:25:14 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-09-04 21:25:14 Current selected Data/Trading service: CQG FIX Trading \| 2018-09-04 21:25:14 Chart Update Interval: 500 \| 2018-09-04 21:25:14 Data/Trade Service Settings automatically set. \| 2018-09-04 21:25:14 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-09-04 21:25:14 2018-09-04 21:25:14 Local computer time \| 2018-09-04 21:25:14 2018-09-05 01:25:14 Local computer time in UTC \| 2018-09-04 21:25:14 2018-09-04 21:25:14 Local computer time in SC Time Zone \| 2018-09-04 21:25:14 2018-09-05 01:25:12 Server time in UTC \| 2018-09-04 21:25:14 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2018-09-04 21:25:14 Program path: C:\SierraChart\ \| 2018-09-04 21:25:14 Data Files path: C:\SierraChart\Data\ \| 2018-09-04 21:25:14 OS Version Number: 10.0 \| 2018-09-04 21:25:14 Locale Setting: C \| 2018-09-04 21:25:14 Checking for new symbol settings for service code cqg \| 2018-09-04 21:25:14 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-09-04 21:25:14 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-09-04 21:25:14 Symbol settings are up-to-date for cqg \| 2018-09-04 21:25:15 Received 5 login tokens. \| 2018-09-04 21:25:15 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-09-04 21:25:16 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-09-04 21:25:16 HTTPS connection to login.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2018-09-04 21:25:19 HTTPS connection to login.sierrachart.com:443 (1) \| Received socket Close event. \| 2018-09-04 21:25:19 HTTPS connection to login.sierrachart.com:443 (1) \| Initiating close of socket by core. \| 2018-09-04 21:25:19 HTTPS connection to login.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-09-04 21:25:19 HTTPS connection to login.sierrachart.com:443 (1) \| Closed. \| 2018-09-04 21:25:19 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (2) \| Initiating close of socket by core. \| 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (2) \| Closed. \| 2018-09-04 21:25:20 CQG FIX socket (6) \| Creating socket. Using TLS 1.2. \| 2018-09-04 21:25:20 CQG FIX socket (6) \| Connecting to IP: 208.48.16.214. \| 2018-09-04 21:25:20 CQG FIX: Sending the Logon message. \| 2018-09-04 21:25:20 CQG FIX Trading \| Connected to trading server. \| 2018-09-04 21:25:20 CQG FIX Trading \| Connecting to server api.cqg.com \| 2018-09-04 21:25:20 CQG WebSocket \| Connecting to WebSocket server. \| 2018-09-04 21:25:20 CQG WebSocket socket (7) \| Creating socket. Using TLS 1.2. \| 2018-09-04 21:25:20 CQG WebSocket socket (7) \| Connecting to IP: 208.48.16.35. \| 2018-09-04 21:25:20 CQG FIX \| FCM name: AMP \| 2018-09-04 21:25:20 CQG WebSocket \| Opening WebSocket. \| 2018-09-04 21:25:20 CQG WebSocket \| Sending WebSocket handshake. \| 2018-09-04 21:25:20 CQG WebSocket \| Header line. HTTP/1.1 101 Switching Protocols \| 2018-09-04 21:25:21 CQG WebSocket \| Header line. Connection: upgrade \| 2018-09-04 21:25:21 CQG WebSocket \| Header line. Sec-WebSocket-Accept: gzOruiJVa/nTRc5qw16AKspG9VI= \| 2018-09-04 21:25:21 CQG WebSocket \| Header line. Server: WebSocket++/0.7.0 \| 2018-09-04 21:25:21 CQG WebSocket \| Header line. Upgrade: websocket \| 2018-09-04 21:25:21 CQG WebSocket \| Header line. \| 2018-09-04 21:25:21 CQG WebSocket \| Web socket state is now open. \| 2018-09-04 21:25:21 CQG FIX Trading \| WebSocket connected. \| 2018-09-04 21:25:21 CQG FIX Trading \| Sending market data logon message. \| 2018-09-04 21:25:21 CQG FIX Trading \| Base Time: 2018-08-26T05:14:54. 2018-08-26 05:14:54 \| 2018-09-04 21:25:21 CQG FIX Trading \| Logon successful. Session Token = T3+YGbXvDIzSlTZRC4+ZSWwWeJo0JQx/s8V2IBYtN2Yb4ghutC6K2Wi4K5YvoN/YU5LASQsM9P0 \| 2018-09-04 21:25:21 CQG FIX Trading \| Connected to data and trading server. \| 2018-09-04 21:25:21 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-09-04 21:25:22 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-09-04 21:25:22 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2018-09-04 21:25:22 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-09-04 21:25:22 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2018-09-04 21:25:22 F.US.CLEV18 [C] 30 Min #1 \| Reloading chart. \| 2018-09-04 21:25:41 F.US.CLEV18 [C] 500 Trades #2 \| Reloading chart. \| 2018-09-04 21:25:41 F.US.CLEV18 [C] 10 Sec #3 \| Reloading chart. \| 2018-09-04 21:25:41 CQG FIX Trading \| Starting real-time market data updates for: F.US.CLEV18. ID: 1 \| 2018-09-04 21:25:42 CQG FIX Trading \| Sending symbol resolution request for F.US.CLEV18. ID: 885856 \| 2018-09-04 21:25:42 CQG FIX Trading \| Requesting security definition data for: F.US.CLEV18. ID: 1 \| 2018-09-04 21:25:42 Intraday data recording state for symbol F.US.CLEV18 is set to download 'Pending'. \| 2018-09-04 21:25:42 Delaying start of download for F.US.CLEV18 \| 2018-09-04 21:25:42 CQG FIX Trading \| Received symbol resolution report for symbol F.US.CLEV8. Search Symbol: F.US.CLEV18. Request ID: 885856. Contract ID: 1. \| 2018-09-04 21:25:42 CQG FIX Trading \| Requesting market data for F.US.CLEV18 \| 2018-09-04 21:25:42 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.CLEV18.2018-09-05.depth \| 2018-09-04 21:25:42 Requesting market depth updates for: F.US.CLEV18 if supported. \| 2018-09-04 21:25:46 CQG FIX Trading \| Requesting market data including full depth for F.US.CLEV18 \| 2018-09-04 21:25:46 HD Request # 2 \| Downloading Intraday chart data for F.US.CLEV18 to the file F.US.CLEV18.scid. Service: cqg \| 2018-09-04 21:25:46 HD Request # 2 \| Download start date-time: 2018-09-04 21:15:37.000 \| 2018-09-04 21:25:46 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2018-09-04 21:25:46 Socket (8) \| Creating socket. \| 2018-09-04 21:25:46 Socket (8) \| Connecting to IP: 192.81.56.146. \| 2018-09-04 21:25:46 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2018-09-04 21:25:46 HD Request # 2 \| Sending historical data logon request message. \| 2018-09-04 21:25:46 HD Request # 2 \| Requesting Intraday data. Start date-time: 2018-09-04 21:15:37. Record interval: 0. Symbol: F.US.CLEV18 \| 2018-09-04 21:25:47 HD Request # 2 \| Decompressing data. \| 2018-09-04 21:25:47 HD Request # 2 \| Receiving Intraday data for F.US.CLEV18 starting at 2018-09-04 21:15:37 \| 2018-09-04 21:25:47 HD Request # 2 \| Timestamp of first Intraday data file record written: 2018-09-04 21:15:45 \| 2018-09-04 21:25:47 Socket (8) \| Initiating close of socket by core. \| 2018-09-04 21:25:47 Historical data download thread signaled to stop. \| 2018-09-04 21:25:47 Socket (8) \| Shutdown started. Waiting for graceful close. \| 2018-09-04 21:25:47 HD Request # 2 \| Received 812 records from 2018-09-04 21:15:37 to 2018-09-04 21:25:37 (10.0 minutes) and wrote 811 records for F.US.CLEV18 \| 2018-09-04 21:25:47 HD Request # 2 \| Completion time: 0s \| 2018-09-04 21:25:47 HD Request # 2 \| Intraday data download complete for F.US.CLEV18. Unique request ID: 1 \| 2018-09-04 21:25:47 Removed historical data download ID 1 \| 2018-09-04 21:25:47 Real-time Intraday chart data file updates started for F.US.CLEV18 \| 2018-09-04 21:25:47 Intraday chart data file opened for F.US.CLEV18 \| 2018-09-04 21:25:47 Socket (8) \| Socket gracefully closed by remote side. \| 2018-09-04 21:25:47 Socket (8) \| Closed. \| 2018-09-04 21:25:47 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEV18.scid \| 2018-09-04 21:25:53 F.US.CLEV18 [C] 240 Min #4 \| Reloading chart. \| 2018-09-04 21:26:52 F.US.CLEV18 [C] 30 Min #1 \| Reloading chart. \| 2018-09-04 21:26:52 F.US.CLEV18 500 Trades #2 \| Reloading chart. \| 2018-09-04 21:26:52 F.US.CLEV18 10 Sec #3 \| Reloading chart. \| 2018-09-04 21:26:52 CQG WebSocket socket (7) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-09-04 22:17:41 * CQG WebSocket socket (7) \| Socket gracefully closed by remote side. \| 2018-09-04 22:17:41 CQG WebSocket socket (7) \| Received socket Close event. \| 2018-09-04 22:17:41 CQG WebSocket socket (7) \| Initiating close of socket by core. \| 2018-09-04 22:17:41 CQG WebSocket \| Network socket for WebSocket has been closed by remote side. \| 2018-09-04 22:17:41 CQG FIX Trading \| WebSocket closed. \| 2018-09-04 22:17:41 Connection to the external service has been lost. \| 2018-09-04 22:17:41 CQG WebSocket socket (7) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-09-04 22:17:41 CQG WebSocket socket (7) \| Closed. \| 2018-09-04 22:17:41 CQG FIX: DisconnectFIX called. \| 2018-09-04 22:17:41 CQG FIX: Sending a Logout message. \| 2018-09-04 22:17:41 CQG FIX Trading \| Disconnected. \| 2018-09-04 22:17:41 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty \| 2018-09-04 22:17:41 CQG FIX socket (6) \| Initiating close of socket by core. \| 2018-09-04 22:17:41 CQG FIX Trading \| Disconnected. \| 2018-09-04 22:17:41 CQG FIX socket (6) \| Shutdown started. Waiting for graceful close. \| 2018-09-04 22:17:41 CQG FIX socket (6) \| Socket gracefully closed by remote side. \| 2018-09-04 22:17:41 CQG FIX socket (6) \| Closed. \| 2018-09-04 22:17:41 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2018-09-04 22:29:08 CQG FIX socket (72) \| Creating socket. Using TLS 1.2. \| 2018-09-04 22:29:08 CQG FIX socket (72) \| Connecting to IP: 208.48.16.214. \| 2018-09-04 22:29:08 CQG FIX: Sending the Logon message. \| 2018-09-04 22:29:08 CQG FIX Trading \| Connected to trading server. \| 2018-09-04 22:29:09 CQG FIX Trading \| Connecting to server api.cqg.com \| 2018-09-04 22:29:09 CQG WebSocket \| Connecting to WebSocket server. \| 2018-09-04 22:29:09 CQG FIX \| FCM name: AMP \| 2018-09-04 22:29:09 CQG WebSocket socket (73) \| Creating socket. Using TLS 1.2. \| 2018-09-04 22:29:09 CQG WebSocket socket (73) \| Connecting to IP: 208.48.16.35. \| 2018-09-04 22:29:09 CQG WebSocket \| Opening WebSocket. \| 2018-09-04 22:29:09 CQG WebSocket \| Sending WebSocket handshake. \| 2018-09-04 22:29:09 CQG WebSocket \| Header line. HTTP/1.1 101 Switching Protocols \| 2018-09-04 22:29:09 CQG WebSocket \| Header line. Connection: upgrade \| 2018-09-04 22:29:09 CQG WebSocket \| Header line. Sec-WebSocket-Accept: h2VhKjhcf+bJwSaFR3geW8Qe01w= \| 2018-09-04 22:29:09 CQG WebSocket \| Header line. Server: WebSocket++/0.7.0 \| 2018-09-04 22:29:09 CQG WebSocket \| Header line. Upgrade: websocket \| 2018-09-04 22:29:09 CQG WebSocket \| Header line. \| 2018-09-04 22:29:09 CQG WebSocket \| Web socket state is now open. \| 2018-09-04 22:29:09 CQG FIX Trading \| WebSocket connected. \| 2018-09-04 22:29:09 CQG FIX Trading \| Sending market data logon message. \| 2018-09-04 22:29:09 CQG FIX Trading \| Base Time: 2018-08-26T05:14:54. 2018-08-26 05:14:54 \| 2018-09-04 22:29:09 CQG FIX Trading \| Logon successful. Session Token = aRwZLGWQ4oiJuXQyQfeIAWdkegYXQPx/na04/4sxjj8Ui/9aLupXSjJmmOMHSCE6knLXxKih2/d \| 2018-09-04 22:29:09 CQG FIX Trading \| Connected to data and trading server. \| 2018-09-04 22:29:09 CQG FIX Trading \| Starting real-time market data updates for: F.US.CLEV18. ID: 1 \| 2018-09-04 22:29:09 CQG FIX Trading \| Sending symbol resolution request for F.US.CLEV18. ID: 885857 \| 2018-09-04 22:29:09 CQG FIX Trading \| Requesting security definition data for: F.US.CLEV18. ID: 1 \| 2018-09-04 22:29:09 Intraday data recording state for symbol F.US.CLEV18 is set to download 'Pending'. \| 2018-09-04 22:29:09 Delaying start of download for F.US.CLEV18 \| 2018-09-04 22:29:09 CQG FIX Trading \| Received symbol resolution report for symbol F.US.CLEV8. Search Symbol: F.US.CLEV18. Request ID: 885857. Contract ID: 1. \| 2018-09-04 22:29:09 CQG FIX Trading \| Requesting market data for F.US.CLEV18 \| 2018-09-04 22:29:09 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.CLEV18.2018-09-05.depth \| 2018-09-04 22:29:10 Requesting market depth updates for: F.US.CLEV18 if supported. \| 2018-09-04 22:29:14 CQG FIX Trading \| Requesting market data including full depth for F.US.CLEV18 \| 2018-09-04 22:29:14 HD Request # 3 \| Downloading Intraday chart data for F.US.CLEV18 to the file F.US.CLEV18.scid. Service: cqg \| 2018-09-04 22:29:14 HD Request # 3 \| Download start date-time: 2018-09-04 22:17:14.000 \| 2018-09-04 22:29:14 HD Request # 3 \| Using server: ds3.sierracharts.com port 10150 \| 2018-09-04 22:29:14 Socket (74) \| Creating socket. \| 2018-09-04 22:29:15 Socket (74) \| Connecting to IP: 65.182.172.42. \| 2018-09-04 22:29:15 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2018-09-04 22:29:15 HD Request # 3 \| Sending historical data logon request message. \| 2018-09-04 22:29:15 HD Request # 3 \| Requesting Intraday data. Start date-time: 2018-09-04 22:17:14. Record interval: 0. Symbol: F.US.CLEV18 \| 2018-09-04 22:29:15 HD Request # 3 \| Decompressing data. \| 2018-09-04 22:29:15 HD Request # 3 \| Receiving Intraday data for F.US.CLEV18 starting at 2018-09-04 22:17:14 \| 2018-09-04 22:29:15 HD Request # 3 \| Timestamp of first Intraday data file record written: 2018-09-04 22:17:40 \| 2018-09-04 22:29:15 Socket (74) \| Initiating close of socket by core. \| 2018-09-04 22:29:15 Historical data download thread signaled to stop. \| 2018-09-04 22:29:15 Socket (74) \| Shutdown started. Waiting for graceful close. \| 2018-09-04 22:29:15 HD Request # 3 \| Received 738 records from 2018-09-04 22:17:14 to 2018-09-04 22:29:00 (11.8 minutes) and wrote 730 records for F.US.CLEV18 \| 2018-09-04 22:29:15 Added 6 Time and Sales records to Intraday data file for F.US.CLEV18 after download. \| 2018-09-04 22:29:15 HD Request # 3 \| Completion time: 0s \| 2018-09-04 22:29:15 HD Request # 3 \| Intraday data download complete for F.US.CLEV18. Unique request ID: 2 \| 2018-09-04 22:29:15 Removed historical data download ID 2 \| 2018-09-04 22:29:15 Real-time Intraday chart data file updates started for F.US.CLEV18 \| 2018-09-04 22:29:15 Intraday chart data file opened for F.US.CLEV18 \| 2018-09-04 22:29:15 Socket (74) \| Socket gracefully closed by remote side. \| 2018-09-04 22:29:15 Socket (74) \| Closed. \| 2018-09-04 22:29:15 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEV18.scid \| 2018-09-04 22:29:22 The message log has been sent to support. \| 2018-09-04 22:36:41 * HTTPS connection to www.sierrachart.com:443 (83) \| Creating socket. Using TLS 1.2. \| 2018-09-04 22:36:41 HTTPS connection to www.sierrachart.com:443 (83) \| Connecting to IP: 204.15.192.108. \| 2018-09-04 22:36:41 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2018-09-04 22:36:41 HTTPS connection to www.sierrachart.com:443 (83) \| Socket gracefully closed by remote side. \| 2018-09-04 22:36:46 HTTPS connection to www.sierrachart.com:443 (83) \| Received socket Close event. \| 2018-09-04 22:36:46 HTTPS connection to www.sierrachart.com:443 (83) \| Initiating close of socket by core. \| 2018-09-04 22:36:46 HTTPS connection to www.sierrachart.com:443 (83) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-09-04 22:36:46 HTTPS connection to www.sierrachart.com:443 (83) \| Closed. \| 2018-09-04 22:36:46

[2018-09-05 03:11:09] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We can only refer you to the documentation here : CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-05 03:43:58

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