Support Board
Date/Time: Fri, 31 Oct 2025 18:40:44 +0000
problem of connection
View Count: 744
| [2018-09-03 18:52:04] |
| User576897 - Posts: 4 |
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Hello ,excuse my English I am French , I just paid 88 dollars for the connection but I have nothing ,can you help me please? |
| [2018-09-03 18:52:20] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2018-09-03 19:07:58] |
| User576897 - Posts: 4 |
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Hello ,excuse my English I am French , I just paid 88 dollars for the connection but I have nothing ,can you help me please? |
| [2018-09-03 22:12:49] |
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Who is your broker? There are alternatives instead of using Rithmic. We do not recommend it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-03 22:13:28
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| [2018-09-03 22:58:53] |
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These are the relevant messages: Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-09-02 08:21:56
Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-09-02 08:21:57 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-09-02 08:21:57 You may want to change to use the Europe server. This can be changed through Global Settings >> Data/Trade Service Settings >> Service Setting >> Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-03 22:59:35
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