Support Board
Date/Time: Sun, 16 Nov 2025 01:56:25 +0000
disconnect
View Count: 675
| [2018-08-29 18:17:27] |
| User456567 - Posts: 1 |
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I paid $50 on 8/18 for 2 month service. I am disconnected from service from Monday 8-27 Can you tell me please what the problem is? Thank you |
| [2018-08-29 18:32:14] |
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The issue is not with your Sierra Chart account. Apparently you are having trouble connecting to Gain Capital. Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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