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Direct MessagesDate/Time: Sun, 05 May 2024 03:09:42 +0000
Malfunctioning indicators
View Count: 1017
| [2018-08-27 15:49:35] |
| User143052 - Posts: 32 |
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I run an automated system that uses two MAs to fire signals. If I make any change to the chart the lines go dormant and eventually disappear. THe arrows that indicate a signal also disappear. This occurs on all my charts. The system stops firing signals and will not work. In Manual mode the Same thing happens if there is any interface with the chart by me. I would like an engineer to remote onto my computer and see what is causing this and repair it.
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| [2018-08-27 16:52:24] |
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Set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. We may not be able to get to this today but we should be able to tomorrow afternoon. We want you to demonstrate the issue to us so we can understand precisely what is happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-27 17:06:10] |
| User143052 - Posts: 32 |
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I have updated the phone number.
Date Time Of Last Edit: 2018-08-27 18:33:46
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| [2018-08-27 17:06:43] |
| User143052 - Posts: 32 |
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Tomorrow is good. I am out this afternoon.
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| [2018-08-28 20:12:44] |
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We have called and used remote assistance and we have confirmed the problem to be that Spreadsheet formulas are getting cleared for an unknown reason. We are looking into the issue and will resolve in the next couple of days or as soon as we can.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-28 23:48:06] |
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We are going to put out a new release later today. We think the problem is related to optimizations in the internal spreadsheet component. We have now reverted that most recent change which occurred about a month ago. So we will want you to test with the latest version coming out later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-29 01:09:34] |
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Prerelease version 1794 has been released. We would like you to test with that. This is a prerelease and here are the instructions to update: Software Download: Fast Update If you want to just test this as a separate installation you can do that. Follow the instructions here to make a copy of your existing installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Simple Transfer/Copy of Sierra Chart Installation to Another Folder or Computer System After that, just update that installation to the latest prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-29 01:10:38
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| [2018-08-29 13:24:21] |
| User143052 - Posts: 32 |
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The 1794 version did not work. Same problem as before. I downloaded the 1781 Sierra version and it works perfectly.
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| [2018-08-29 16:14:22] |
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We need to go over this with you because it is possible you were not running 1794. If you do not have the issue with 1781, then we would expect that 1794 would have resolved the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-29 16:14:42
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| [2018-08-29 19:12:00] |
| User143052 - Posts: 32 |
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Ok I'll try it again. I followed the link you gave me and the instructions. It said 1794 in the upper left corner of the chart.
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| [2018-08-29 21:56:43] |
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We would like to set up another time to look at this like we did previously. We can do this Thursday or Friday afternoon or evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-29 23:15:41] |
| User143052 - Posts: 32 |
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I haven’t tried the 1794 version again yet. I’ll get that done tonight. Let you know what happened. If it doesn’t work it would be great to have you remote and try it.
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| [2018-08-29 23:29:09] |
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Okay. You can still wait for us for the testing and that would be fine as well.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-29 23:29:18
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| [2018-08-29 23:43:02] |
| User143052 - Posts: 32 |
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Ok
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| [2018-08-30 13:12:37] |
| User143052 - Posts: 32 |
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Let's do this friday. I have a full day today.
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| [2018-08-30 17:43:33] |
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Okay we will follow-up with you on Friday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-31 19:03:48] |
| User553332 - Posts: 6 |
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Files
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Private File Private File Private File |
| [2018-08-31 19:04:48] |
| User553332 - Posts: 6 |
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Config
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Private File |
| [2018-08-31 19:10:01] |
| User143052 - Posts: 32 |
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List telephone connection. If you need anything else let me know.
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| [2018-08-31 19:14:12] |
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Yes we did notice later on that we lost you in the call. But we have sufficient information. Thank you for your time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-31 19:14:13] |
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Yes we did notice later on that we lost you in the call. But we have sufficient information. Thank you for your time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-31 21:26:10] |
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Okay we are now able to reproduce the underlying issue which we can see is a memory corruption related to the Spreadsheet study and the Study Window. We are going to get this solved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-01 00:17:42] |
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We have definitively corrected the issue which is the cause of the problem described in this thread. Version 1795 has been released. This is now the main release of Sierra Chart. It was a lower level minor memory corruption issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-01 14:32:16
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