Home >> Support Board

Support Board

Date/Time: Sat, 27 Apr 2024 17:26:57 +0000

How to Post a Message for Support

Trial period extension request

View Count: 562

[2018-08-21 22:33:55] #1 [Go To First Post]
User629461 - Posts: 158
Hi SC - I would like to extend the trial period please. I am still waiting for my account with IB to activate for market data services so I can test once account is active. Thanks

[2018-08-22 02:49:23] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5597
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you can request another trial, up to a total of 30 days assuming you have not already received those trial days previously. After this you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support

To post a message in this thread, you need to log in with your Sierra Chart account: