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Date/Time: Fri, 10 May 2024 03:33:09 +0000



Can't connect...

View Count: 788

[2018-08-15 17:22:52]
User275302 - Posts: 52
Today my platform suddenly won't connect to my data. I'm getting a 'Waiting to reconnect...' message in yellow at the top left of the window. Any idea what's wrong? I sent a 'send analysis' from my data window if that helps. Thanks, James
[2018-08-15 19:05:48]
Sierra Chart Engineering - Posts: 104368

Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-08-15 13:14:17

You are getting a permission denied error from Rithmic.

Refer to:
Rithmic Trading Platform Service: Permission Denied Resolution Procedure
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-08-15 19:33:12]
User275302 - Posts: 52
What is the cheapest I can get a real time, accurate feed of the ES from you guys? All i need it for is market profile. volume profile and TPO...Thanks
[2018-08-15 21:17:49]
Sierra Chart Engineering - Posts: 104368
Cheapest would be 25 USD per month for the real-time connection +42 USD per month for the exchange fee. This is in addition to the cost of Sierra Chart.

Let us know if you would like to proceed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-08-15 21:18:13

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