Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 04:19:08 +0000

How to Post a Message for Support

Not receiving any data.

View Count: 820

[2018-08-13 09:55:27] #1 [Go To First Post]
User452567 - Posts: 38
I'm not receiving any data. My current Service Package is provided through an affiliate: AMP futures. Aren't all the payments made by my AMP futures account? Do I need to add credit to my SC Service Balance directly from your website? Thank you Message Log: Software version: 1785 32-bit \| 2018-08-13 04:48:13 Enabled for: Advanced Features. \| 2018-08-13 04:48:13 Enabled for: Advanced Features 2. \| 2018-08-13 04:48:13 Enabled for: Sierra Chart Historical Data Service. \| 2018-08-13 04:48:13 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-08-13 04:48:13 Current selected Data/Trading service: Rithmic Trading \| 2018-08-13 04:48:13 Chart Update Interval: 500 \| 2018-08-13 04:48:13 Data/Trade Service Settings automatically set. \| 2018-08-13 04:48:13 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-08-13 04:48:13 2018-08-13 09:48:13 Local computer time \| 2018-08-13 04:48:13 2018-08-13 09:48:13 Local computer time in UTC \| 2018-08-13 04:48:13 2018-08-13 04:48:13 Local computer time in SC Time Zone \| 2018-08-13 04:48:13 2018-08-13 09:41:10 Server time in UTC \| 2018-08-13 04:48:13 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-08-13 04:48:13 Program path: C:\SierraChart\ \| 2018-08-13 04:48:13 Data Files path: C:\SierraChart\Data\ \| 2018-08-13 04:48:13 OS Version Number: 10.0 \| 2018-08-13 04:48:13 Locale Setting: C \| 2018-08-13 04:48:13 Rithmic Trading \| Using primary service for historical data for ESU8-CME \| 2018-08-13 04:48:25 Intraday data recording state for symbol ESU8-CME is set to download 'Pending'. \| 2018-08-13 04:48:25 Reloading all charts with filename: ESU8-CME.scid \| 2018-08-13 04:48:25 HD Request # 7 \| Downloading Intraday chart data for ESU8-CME to the file ESU8-CME.scid. Service: rithmic.trading \| 2018-08-13 04:48:25 HD Request # 7 \| Download start date-time: 1991-03-28 04:48:25.000 \| 2018-08-13 04:48:25 HD Request # 7 \| Sending historical data request. Start date-time: 1991-03-28 04:48:25. Record interval: 0. Symbol: ESU8-CME \| 2018-08-13 04:48:25 HD Request # 7 \| Error downloading historical Intraday data for ESU8-CME. Historical data request rejected because there is currently another historical data request active \| 2018-08-13 04:48:25 HD Request # 7 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESU8-CME \| 2018-08-13 04:48:25 HD Request # 7 \| Completion time: 0s \| 2018-08-13 04:48:25 HD Request # 7 \| Intraday data download complete for ESU8-CME. Unique request ID: 5 \| 2018-08-13 04:48:25 Removed historical data download ID 5 \| 2018-08-13 04:48:25 Real-time Intraday chart data file updates started for ESU8-CME \| 2018-08-13 04:48:25 Intraday chart data file opened for ESU8-CME \| 2018-08-13 04:48:25 ESU8-CME 10 Sec #3 \| Reloading chart. \| 2018-08-13 04:48:26 + Loading market depth data. \| 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-08 from 00:00:00 to 00:00:00. \| 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-09 from 00:00:00 to 00:00:00. \| 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-10 from 00:00:00 to 00:00:00. \| 2018-08-13 04:48:26 ESU8-CME 10 Sec #3 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU8-CME.scid \| 2018-08-13 04:48:26 ESU8-CME 10 Sec #1 \| Reloading chart. \| 2018-08-13 04:48:26 + Loading market depth data. \| 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-08 from 00:00:00 to 00:00:00. \| 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-09 from 00:00:00 to 00:00:00. \| 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-10 from 00:00:00 to 00:00:00. \| 2018-08-13 04:48:26 ESU8-CME 10 Sec #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU8-CME.scid \| 2018-08-13 04:48:26 ESU8-CME [CV-D] 2.00 Range #13 \| Reloading chart. \| 2018-08-13 04:48:26 ESU8-CME [CV-D] 2.00 Range #13 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2018-08-13 04:48:26 ESU8-CME [CV-D] 2.00 Range #13 \| There are no continuous futures contract symbols. Loading data normally. \| 2018-08-13 04:48:26 + Loading market depth data. \| 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-08 from 00:00:00 to 00:00:00. \| 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-09 from 00:00:00 to 00:00:00. \| 2018-08-13 04:48:26 Loaded depth data records for ESU8-CME 2018-08-10 from 00:00:00 to 00:00:00. \| 2018-08-13 04:48:26 ESU8-CME [CV-D] 2.00 Range #13 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU8-CME.scid \| 2018-08-13 04:48:26 ESU8-CME 10 Sec #2 \| Reloading chart. \| 2018-08-13 04:48:26 ESU8-CME 10 Sec #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU8-CME.scid \| 2018-08-13 04:48:26 ESU8-CME 10 Sec #5 \| Reloading chart. \| 2018-08-13 04:48:26 + Loading market depth data. \| 2018-08-13 04:48:26 ESU8-CME 10 Sec #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU8-CME.scid \| 2018-08-13 04:48:26

[2018-08-13 10:14:35] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to contact your broker about this first to make sure your account is properly authorized for the market data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: